American Home Shield(ahs.com)在 OK.one 的综合评分为 1.9 分(满分 5 分),基于本站收录的 201 条用户评价,属于家庭服务分类,口碑较差。73% 的评价为 1 星,差评比例偏高;商家回复了 95% 的差评。数据最后更新于 2026-08-11。
用户怎么说
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Shelby Galczynski · 写过 1 条评价 · 体验于 2026-07-20 ·
★★★★★
如果我能给零星
如果我能给零星,我会的。
我们已经快一个月没有空调了,而且家里还有孩子。这种服务水平是完全不能接受的。
Air Plus Services 是通过 American Home Shield 分配的,两家公司的经历都令人沮丧。我们不得不反复打电话来获取最新消息,而每次我们都会得到不同的答案。截止日期不断变化,似乎没有人知道发生了什么,供应商不接电话,我们一再被告知有人会给我们回电话,但他们从来没有这样做。
更糟糕的是,我实际上被告知,“你可以直接打电话给供应商,如果你足够幸运找到他们,你可以要求更新。”打扰一下?那是你的工作——不是我的。我不必追捕你的供应商,因为没有人愿意做他们的工作或与他们的客户沟通。
经过数周的借口、违背承诺和零责任之后,我们仍然坐在没有空调的房子里。
做得更好。
这是我处理过的最糟糕的客户服务体验之一。无用的沟通。糟糕的客户服务。无知的代表。没有紧迫感。没有责任。没有后续。
我永远不会向任何人推荐这家公司。
American Home Shield 回复2026-07-21
Hello Shelby, thank you for sharing your feedback with us. We apologize for the frustrations caused by the delay in service. We'd be happy to review and assist you with your AC claim. Please email us at [email protected] with your name, full property address, and claim details.
M
Mike Sager · 写过 1 条评价 · 体验于 2026-07-12 ·
★★★★★
技术 Brendan Ohera 太棒了
技术布伦丹·奥赫拉(Brendan Ohera)太棒了。非常专业和出色的工作。我高兴极了
American Home Shield 回复2026-07-21
Thank you for your kind feedback, Mike! We're thrilled to hear that Brendan provided such exceptional service. Thanks for choosing AHS for your home repair needs!
M
Martin Thorpe · 写过 4 条评价 · 体验于 2026-07-17 ·
★★★★★
Tip Top Air 发出了非常好的…
Tip Top Air 派出了一位非常优秀的技术人员 Nick,他与我一起高效、快速地诊断和解决了我的交流风扇问题。
American Home Shield 回复2026-07-21
Thank you for sharing your experience, Martin. We're pleased to hear that Nick provided efficient and professional service while working with you to diagnose and resolve your AC fan issue. We look forward to helping you with your future home repairs!
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Luis Landaverde · 写过 2 条评价 · 体验于 2026-07-20 ·
★★★★★
我一直是一个忠诚的
七年多以来,我一直是 American Home Shield 的忠实付费客户。在那段时间里,我从未提出过任何服务请求——直到现在。
当我们的空调停止工作时,我们提交了一份索赔,期望获得我们多年来一直支付的服务。承包商没有诊断和修复问题,而是立即试图以 **12,000 美元**的价格向我们出售一套全新的空调系统,并通过他自己的公司提供融资。
我们并不打算购买新系统。我们只是想修理我们的空调——这正是人们购买家庭保修的原因。这种情况尤其紧急,因为我们家里有一个**2岁的孩子**,家里还有一个**准妈妈**。
更令人担忧的是,我们的服务请求被**关闭,就好像问题已经解决一样**,尽管**绝对没有修复任何东西**。我们的空调坏了,没有解决办法。
经过一番研究后,我发现另一位 American Home Shield 客户给了这家承包商**一星评价**,描述了完全相同的经历:他们被迫购买新的空调系统,因为承包商声称 AHS 不会支付维修费用。这正是发生在我们身上的事情。承包商唯一的解决方案是通过他的公司提供 12,000 美元的更换费用,然后有效地告诉我们不要再联系他。
最令人失望的是,尽管有多个客户报告了相同的行为,但美国家庭盾牌公司仍然继续使用该承包商。
在忠实支付保费七年而没有提出索赔之后,我期望一家公司能够支持其客户,而不是一家派遣承包商的主要目标似乎是销售昂贵的替换品,而不是履行家庭保修的目的。
如果您正在考虑美国家庭盾,请注意,多年来为该计划付费并不一定意味着您的承保维修将在您最终需要时得到处理。
American Home Shield 回复2026-07-21
Luis, thank you for being a valued warranty member. We're truly sorry to hear about your experience as we understand your AC system is essential during this time of the year. Please email us at [email protected] with your name, full property address, and claim details for further assistance.
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Aaron Spears · 写过 4 条评价 · 体验于 2026-07-17 ·
★★★★★
准时按计划为我的服务提供服务
按计划及时为我的单位提供服务。非常感谢!!
American Home Shield 回复2026-07-21
Aaron, we're glad to hear your service was completed in a timely manner and that your unit was serviced to your satisfaction. We appreciate you taking the time to share your experience and thank you for choosing AHS!
Hello Logan, thank you for bringing this to our attention. We understand how frustrating it is to be without A/C, and would like the opportunity to assist you with your claim. Please email us at [email protected] with your name, full property address and claim details.
我对American Home Shield保修4年感到有些满意,并决定放弃它! 然后一年前,我开始学习成为一名物业经理,并在向人工智能提出一些关于我们在暖通空调系统屋顶中的设备的年龄的问题时,人工智能建议,如果你打算保留它,只要再做一年,同时你自己做一个储蓄计划,因为它们仍然是那些所有可能的暖通空调屋顶设备都不会准备好的东西。所以我继续订阅美国家庭防护保修。总有30天的审核时间,这期间我们的冰箱没有空气了,因为南方7月份太热了,20年的冰箱停止工作了。一天早上我们醒来时厨房地板上都是水。所以不用说,我们必须以不同的方式看待这种情况,所以我打电话给暖通空调公司,他们帮助我们及时更换了冷凝器。我们与他们遭遇了如此惨败。他们派出了一名技术人员。他说他太大了,无法爬到我们的房子下面并穿过我们的狭小空间,这样他就会派其他人出去。没有发生任何事情,所以我打电话给公司,他们安排了一个人出来,当他们出来时,技术人员说我们的空气冷却器被冻住了,所以他的卡车上没有任何东西可以修理它,所以他会回去并把他发现的东西放进去,他们可能会派其他人出去,所以两周后我打电话给这家公司,然后他们派了另一个人来技术人员说,技术人员在他之前出来说冷却器被冻住了,这不是他发现的,所以他的卡车上没有零件需要修理倒塌的管道系统只需要重新安装即可。他说他会回到办公室看看他们是否可以在接下来的一周内立即把他送出去。什么也没发生。我打电话给那边并与一位接待员交谈,她说她会与安排技术人员出去的经理联系,但是当她打电话给他时,他没有接电话,她会尽快给我打电话,但没有发生,所以一周或更长时间没有发生任何事情,所以我再次打电话到那里,接待员试图再次联系技术人员经理,但他此时没有接听电话,我不知道该怎么办。在美国家庭防护罩保修审查之前,我们还有两天的时间,所以我坐了一分钟,然后在我们的保修可用的前一天,公司派了两位年轻的绅士到房子下面,显然安装了管道系统,但是,我不知道他们做了什么,但到目前为止,我们在楼上有冷却,但楼下没有,现在我们楼下有一些冷却,楼上没有。于是我给American Home Shield(AHS)保修公司打了电话,并附上了一张维修单。所以他们给了我们一家公司,但那家公司从未给我们打电话。他们拿了我们的免赔额,但在过去的两周内从未打电话预约,所以我打电话给美国家庭保修,他们说了我们所说的,但他们也没有得到答复,所以他们绕过那家公司,去了他们的第二选择,那家公司出现了四次不同的情况,没有任何东西被正确修理,我不想和那家公司一起去。我不想选择五月的暖气和空气!!美国家庭保修的代表说,这就是我们必须和他们一起去的方式,如果事实上,他们做得不好,我们不满意,那么他们会把它们放在不来电名单上,我告诉那位年轻女士,我不想使用暖气和空气,可以去找下一个人,她说,因为没有他们在我们家做拙劣工作的记录,所以当我向她解释一切以及我们如何无法使用保修时,他们必须和他们一起去当然,我们还没有在系统中记录该电话的笔记,但是不,她无法绕过该公司,因为他们没有笔记。我告诉他我刚刚告诉你发生了什么事,但她说我们有协议。我们失去了联系,所以我又和另一个人聊天,告诉他情况,他也说了同样的话。很抱歉,这是我们的协议,您必须与下一家公司合作,我说好的,我不会与五月供暖和空气公司合作,我将收回我所做的维修票!这是一个问题,所以我坐在这里思考,我想保留保修吗?美国家庭盾保修需要重新考虑这种情况,只是因为它不在他们的文件中。有人在成为美国家庭保修的客户之前就已经与该公司打过交道,并且应该拥有绕过一家做得不好的公司的特权。
American Home Shield 回复2026-07-21
Thank you, Victoria, for sharing your experience and for being a longtime customer. We're sorry to hear about the difficulties you faced with the HVAC service providers and the frustration surrounding the contractor assignment process. We understand how stressful it can be to deal with ongoing cooling issues, especially during the summer, and we appreciate your feedback regarding customer choice and contractor concerns. Your comments are valuable and will help us continue to improve the service experience for our members.
Thank you for sharing your experience, Deb. We're glad to hear the process was easy and the repair was completed professionally. We also appreciate your feedback regarding the appointment window, as it gives us an opportunity to focus on areas where we can improve our members' experience.
Hello Samuel, thank you for reaching out to share your feedback. We apologize for your experience and are happy to discuss and assist you with you claim. For further assistance, please email us at [email protected] with your name, full property address, and the claim details.
G
Gina · 写过 2 条评价 · 体验于 2026-07-06 ·
★★★★★
好的产品帮助了我
American Home Shield 回复2026-07-21
Gina, we're pleased to hear that your AHS home warranty has been helpful. Thank you for trusting us with your home repair needs!
Hi Patrick, we're happy to hear that your washer repair is now complete. We apologize that the repair took longer than expected, and we greatly appreciate your patience. Thank you for being an AHS member.
T
Tammi Hall · 写过 4 条评价 · 体验于 2026-07-14 ·
★★★★★
客户服务差
客户服务差。我们的 AC 索赔因已有原因而被拒绝。
我还希望那些正在阅读评论并看到 5 颗星的人,他们很可能是他们的员工。我在一家公司工作,该公司付钱让员工为公司写好评。
American Home Shield 回复2026-07-20
Hello Tammi, thank you for your feedback. While air conditioning systems are covered under the warranty, coverage is subject to certain terms, conditions, limitations, and exclusions. We understand that this outcome may be disappointing, and we apologize that the coverage did not meet your expectations. We would be happy to further discuss your claim and coverage with you. For further additional assistance, please email us at [email protected] with your name, full property address, and the claim details.
Hello Steven, we're sorry to hear that your experience did not meet your expectations and would like the opportunity to learn more. Please email us at [email protected] with your name, full property address, and claim details so we can look into this further.
WD, thanks for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when there are concerns regarding claim coverage, service fees, and wait times for assistance. Please email us at [email protected] with your name, full property address and claim details for further assistance.
Hello C Smith, we're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when claim outcomes are not what you anticipated. We're happy to discuss your claim and coverage in more detail. For assistance, please email us at [email protected] with your name, full property address, and claim details.
Hello Angelo,
Thank you for sharing your feedback with us. We apologize for your experience and are happy to assist you. We'll have a service specialist follow up with you directly to further discuss your experience.
Hello Richard, thank you for reaching out and sharing your feedback with us. We apologize for the ongoing issues you've experienced with your refrigerator claim and understand how frustrating this situation must be. We'd appreciate the opportunity to review your concerns and assist further. Please email us at [email protected] with your name, full property address, and claim details, and we'll be happy to look into this matter for you.
Hello Cindy, thank you for sharing your feedback with us. Our goal is to provide fair and transparent service, and we apologize that your expectations were not met. We would appreciate the opportunity to review and discuss your claim with you. Please email us at [email protected] with your name, full property address, and claim details, and we'll be happy to assist you.
Hello Vu, we're truly sorry to hear that you are still having issues with the refrigerator and we would like to offer assistance. Please email us at [email protected] with your name, full property address, and claim details.
Hi Lita, thank you for sharing your feedback with us. We're pleased to hear about your positive experience with our technicians and the claims process. We look forward to partnering with you for your future home repair needs!