Hello James, thank you for sharing your concerns with us. We understand the importance of having a working AC unit, especially during this time of year, and we're happy to assist you with your claim. For further assistance, please email us at [email protected] with your name, full property address, and claim details. We look forward to helping you resolve this matter.
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Chad Jacobs · 写过 2 条评价 · 体验于 2026-07-01 ·
★★★★★
美国主场盾牌太可怕了
我多年来一直是 American Home Shield 的客户,自 2005 年起就购买了三套房屋,而 AHS 的服务已经恶化到无法接受的程度。多年来,AHS 提供了出色的客户支持和服务。在过去的三年里,这个数字急剧下降。现在与客户支持人员交谈需要 90 分钟到两个小时,基本空调服务的等待时间为四个星期。购买五台便携式空调设备完全抵消了这项令客户失望的保修计划的“节省”。 AHS 通常只有一两个服务提供商可以为大城市地区提供服务,因此客户必须等待数周才能获得服务。 AHS 提供了一种错误的安全感,并且不再值得付出成本,因为它们无法在合理的时间内交付。 此外,他们还添加了许多“细则”条款,其中存在许多重大限制和限制。 我不能再推荐 AHS。
American Home Shield 回复2026-07-27
Chad, thank you for your loyalty and trust in AHS over the past two decades. We're sorry to hear that your recent experiences have not reflected the level of service you previously received. We understand how frustrating extended wait times, delays in A/C service, and coverage concerns can be, especially when timely assistance is needed. If you need additional assistance, please email us at [email protected] with your name, full property address, and claim details.
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Da · 写过 1 条评价 · 体验于 2026-05-18 ·
★★★★★
作为美国之家五年后……
作为美国家庭盾客户五年后,我正式取消了我的保单。在那五年里,我只需要提出两次索赔,不幸的是,两次经历都非常令人失望。
在德克萨斯州的夏天,我的家人已经两个月没有空调了。我有一个 3 岁的孩子和一个 7 岁的孩子,尽管 American Home Shield 解释了紧急情况,但仍告诉我这些零件缺货,没有预计交货日期。尽管没有完成维修的时间表,但他们拒绝更换该装置。
每次我打电话时,我都会从一位代表转到另一位代表。我多次被告知要再等 2-3 天才能收到更新,但没有收到任何真正的答案。缺乏沟通和客户服务是不可接受的。
American Home Shield 指派 American Air Conditioning & Heating Co. 负责维修工作。他们花了两周时间才提交诊断结果。当我最终与公司的某人交谈时,该代表很粗鲁且没有帮助。更糟糕的是,在他们的技术人员对我的设备进行维修后,另外两个部件出现故障。他们没有承担责任,而是声称损坏是预先存在的,并拒绝承担维修费用,即使这些问题是在他们维修后发生的。
美国家庭盾需要更好地审查他们派遣到客户家中的承包商。他们应该与拥有知识渊博的技术人员、卓越的客户服务和及时响应时间的公司合作。根据我的经验,该承包商远远没有达到这些期望。
可悲的是,这不是我第一次经历糟糕的经历。我之前的索赔是针对洗衣机的,花了两年时间才解决这个问题。现在我已经两个月没有空调了。经过两次可怕的经历后,我不再推荐这家公司。
如果您正在考虑美国家庭盾,我强烈建议您在购买保单之前阅读评论,尤其是负面评论。家庭保修应该能让您在紧张的情况下安心。不幸的是,我的经历恰恰相反。由于这次经历,我的家人也取消了他们的家庭保修,他们担心这也会发生在他们身上。当我和他们取消时。他们给了我 256 美元作为现金,我觉得这简直是打在我脸上的一记耳光。空调维修的意义远不止于此。我们需要。我们需要压缩机、线圈、控制板和 pxv 阀门。零件数量超过 5,000 个。很高兴我不用再和他们打交道了。打算找个新的保修公司。
American Home Shield 回复2026-07-24
Hello Da, we're sorry to hear about your experience and understand your frustration with the length of time your claim has been in progress. We recognize the importance of having a working AC unit, especially during the summer months, and we regret that your experience did not meet your expectations.
We also understand your concerns regarding communication, repair delays, and the service provided by the assigned contractor. We'd appreciate the opportunity to review your claim and address your concerns directly. Please email us at [email protected] with your name, full property address, and claim details.
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Alex C · 写过 1 条评价 · 体验于 2026-07-23 ·
★★★★★
美国家庭盾牌是一个可怕的......
American Home Shield 是一家糟糕的家庭保修提供商。我的中央空调已经停了12天了,因为这家公司缺乏紧迫感和欺骗手段。如果你家里温度达到 90 度,或者你的孩子晚上睡不着觉,这家公司根本不在乎。我目前拥有白金计划,这是可用的最高计划。我每月为这项保修支付 130 美元,但仍然需要支付 100 美元的服务费才能获得任何类型的服务,这本身就是一个骗局。到目前为止,我被迫购买了 500 美元的便携式空调,以便让我的家人在中央空调修好之前保持舒适。 7 月 20 日星期一,技术人员终于诊断了我的空调,发现压缩机坏了。然而,American Home Shield 花了整整两天的时间才批准暖通空调承包商提供的估算。今天是 7 月 23 日星期四,只有在我被迫支付 358 美元的非承保费用“一根电线”后,暖通空调公司才可以订购更换零件,谁知道他们需要多长时间才能收到零件并安排预约到我家修理我的空调。可能还要再等几天。这家公司不关心客户,我建议那些正在寻找保修公司的人去别处寻找,或者每月节省 130 美元以备不时之需,然后自掏腰包向公司支付修理故障的费用。 American Home Shield 仅与某些承包商合作,如果他们的承包商很忙,那么获得服务的等待时间就会异常长,同时还有许多其他承包商开放、可用且有资格解决您的问题。
American Home Shield 回复2026-07-27
Thank you for sharing your feedback, Alex. We understand how frustrating it is to experience extended delays while waiting for an A/C repair, especially during hot weather. We regret that your recent experience did not meet your expectations and appreciate you taking the time to share your concerns. Your feedback is valuable, and we will use it to help improve the experience we provide to our members.
Hello Tasha, thank you for bringing this to our attention. We apologize for your experience with your A/C claim and understand the importance of keeping your home cool, especially during this time of year. Please email us at [email protected] with your name, full property address, and claim details so we can review your situation and provide further assistance.
Hello Ciera, thank you for sharing your concerns with us. We understand how disappointing it can be to learn that a claim is not covered. A service specialist has been assigned and will follow up with you to discuss your concerns and provide additional assistance.
Hello Janet, thank you for sharing your experience. We apologize for the frustration you've encountered with your A/C claim. Our goal is to provide reliable service, and we're disappointed to learn that we did not meet your expectations. For further assistance, please email us at [email protected] with your name, full property address, and claim details so we can review your concerns.
Hi Matt, we truly apologize for your experience and would like to discuss your concerns and experience further. Please email us at [email protected] with your name, full property address, and a brief description of the claim details.
Alderaan, we're disappointed to learn we did not meet your expectations and would be happy to discuss your concerns further. Please email us at [email protected] with your name, full property address and claim details. Thank you!
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Shariq Chishti · 写过 3 条评价 · 体验于 2026-07-09 ·
★★★★★
当我的…
当我的空调坏了时,我给 American Home Shield 打电话。技术人员说只需要制冷剂就收了我417美元,说修好了。不到一个月,我的空调又坏了。他们派了一位不同的技术人员,给出了完全不同的诊断。我已经花了几百美元了,我的空调仍然无法工作。非常令人失望的经历。我不推荐美国家庭盾。
American Home Shield 回复2026-07-23
Shariq, thank you for bringing this to our attention. We're truly sorry to hear your having issues with your AC unit again. Please email us at [email protected] with your name, full property address and claim details. We'll have a service specialist follow up with you.
Hello Stephanie, we apologize for your experience and the delay in service. We understand how important it is to have a properly functioning cooling system, especially during this time of year, and the inconvenience this may have caused for both you and your tenants. Please email us at [email protected] with your name, full property address, and claim details so we can review your concerns and provide further assistance.
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XS · 写过 1 条评价 · 体验于 2026-07-13 ·
★★★★★
不尊重财产
不尊重财产。他很好。 他来到我家时没有穿鞋套。他是通过我的物业管理公司 Atlas Real Estate 派来的。不会再发生了!许多承包商都有自己遵循的准则。
American Home Shield 回复2026-07-23
Hello XS, we appreciate hearing about our members' experiences, as it helps us identify opportunities to improve the service experience. We're truly sorry that certain aspects of the visit did not meet your expectations. We value your comments and will use them as an opportunity to reinforce the level of professionalism our members expect.
J
Jt · 写过 22 条评价 · 体验于 2026-07-22 ·
★★★★★
诈骗公司
骗局公司,骗局,骗局,骗局!!!!他们绝对不履行你的合同!当他们回复这些负面评论时说“联系我们 AO QE 可以帮助他们忽略您”时,他们的反应只是让您认为他们正在做一些他们没有做的事情。我们的冰箱已经修过 11 次了,但每次都坏掉。 QE QERE 告诉我们无法更换它,除非维修人员说无法修复,最后最后一个维修人员准确地告诉 AHS,他们仍然不会更换它,现在他们希望另一家公司来尝试修复它,但无法修复,他们只是拒绝除了他们自己的合同条款。彻底的骗局和公司欺诈请尽可能远离这个地方!
American Home Shield 回复2026-07-23
Hello JT, our goal is to be there for our members, and we would be happy to review the status of your claim. Please email us at [email protected] with your name, full property address, and claim details so we can assist you further. Please note that all follow-up requests are handled in the order they are received.
J Sutton, thank you for sharing your experience! We're pleased to hear that your contractor was responsive and that we were able to keep you informed throughout your claim. We appreciate your feedback and your membership with AHS.
Thank you for reaching out and sharing your feedback, Terr. We apologize for the delay in service, as we understand that having a working refrigerator is essential. We would appreciate the opportunity to review your concerns and assist further. Please email us at [email protected] with your name, full property address, and claim details so we can look into this matter for you.
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Fred Cummins · 写过 1 条评价 · 体验于 2026-07-15 ·
★★★★★
美国家庭盾绝对是……
American Home Shield 是一家绝对糟糕的家庭保修公司。我们的空调从周三(一周)起就在奥斯汀坏了。现在,我什至找不到 Amy Hilleshiem -Escalation Associate II |行政关系 - Frontdoor Inc. |美国主场盾给我回电话了。我给首席执行官威廉·科布的电子邮件让艾米最终给我发了一封电子邮件(一次)。如果您拨打他们的 800 号码,您会遇到菲律宾的呼叫中心无法为您提供帮助的情况。美国家庭盾 (American Home Shield) 归 Frontdoor 所有。我会像躲避瘟疫一样避开这些公司。
American Home Shield 回复2026-07-23
Fred, thank you for reaching out to share your feedback with us. We apologize for your experience with your AC claim. You are scheduled for a follow-up with the assigned representative today. We hope to provide a more positive experience moving forward.
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DENNIS EVANS · 写过 1 条评价 · 体验于 2026-07-08 ·
★★★★★
省钱
7 月份,我向 American Home Shield 支付了 125 美元的空调维修服务费。他们指派了德克萨斯州 A-Us 空调有限公司,该公司完全搞砸了新线圈的安装,跳过了强制性压力测试,导致我们在德克萨斯州三位数的高温下没有空调。
一家获得许可的暖通空调公司进行的独立检查证实,承包商的马虎安装导致制冷剂和关键压缩机曲轴箱油的大量损失,使我们的设备面临过早故障的高风险。
当我立即通知美国家庭盾公司,维修工作没有得到妥善修复,我们被困在酷热之中——而我的妻子是一名在家工作的残疾退伍军人——美国医疗服务公司彻底摆脱了这种情况。他们没有介入、派遣紧急后备技术人员或追究承包商的责任,而是告诉我“所有问题都需要与美美空调公司讨论”。
AHS 收取了我 125 美元的费用,派一名疏忽的承包商进入我家,当承包商破坏我的 HVAC 系统时,AHS 拒绝提供帮助。在我看来,他们没有审查他们的服务网络,并且当他们的承包商造成损害时,他们提供零消费者保护。不惜一切代价避开这家家庭保修公司。
American Home Shield 回复2026-07-23
Hello Dennis, we're truly sorry to hear about your experience. Service contractors are responsible for addressing any alleged damages related to their work and carry insurance for those situations. As a result, damage claims must be directed to the service contractor for review and resolution. If you need additional assistance or would like us to review your concerns further, please email us at [email protected] with your name, full property address, and claim details. We would be happy to look into the matter and discuss it with you.
Hello Jose, we apologize for the delay in service. We aim to provide reliable service and are truly sorry to hear that our service did not meet your expectations. We're happy to discuss your claim and coverage with you. If you need additional assistance, please email us at [email protected] with your name, full property address and claim details.
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Robert Love · 写过 2 条评价 · 体验于 2026-07-20 ·
★★★★★
一切都很专业,我…
一切都很专业,我了解整个过程。非常高兴。
American Home Shield 回复2026-07-23
Hello Robert, we're delighted to hear you had a positive experience using your home warranty. Thanks for being a valued member!
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Tina · 写过 7 条评价 · 体验于 2026-07-22 ·
★★★★★
我花了 3 分钟来注册,然后 30...
我花了 3 分钟注册,又花了 30 分钟取消……太令人沮丧了!
American Home Shield 回复2026-07-23
Hello Tina, we're sorry to hear that your cancellation experience did not meet your expectations. We understand your frustration and appreciate your feedback, as it helps us identify areas for improvement and enhance the customer experience. Thank you for taking the time to share your concerns.