Thank you for the fantastic review! We're glad Anthony provided timely, professional service and was able to get your HVAC system back up and running. It's great to hear that your warranty delivered the support you expected when you needed it most.
Geetha, we're pleased that a follow-up service visit successfully resolved the issues with your AC and furnace. We appreciate your patience throughout the process and are glad we could assist in reaching a positive outcome.
Hi Chris, we're pleased to hear the technician demonstrated expertise and kept you informed throughout the service visit. We appreciate you taking the time to share your positive experience.
Anton, we're truly sorry to hear about your experience. We're happy to further discuss your claim and the coverage decision. If you need any additional assistance, please email us at [email protected] with your name, full property address and claim details.
Hello Lisa, thank you for sharing your experience with us. We're truly sorry to hear about the frustration and inconvenience you encountered regarding your property coverage and enrollment. We understand your concerns and apologize for any confusion surrounding the activation of your plans. Your feedback is important to us, and we'd like the opportunity to review this matter further. Please call our Sales department at 1-800-247-4749 for further assistance.
Hello Abundant Intentions, our goal is to always provide fair and transparent service according to the terms of the warranty. We apologize that we did not meet expectations and are happy to discuss your concerns further. Please email us at [email protected] with your name, full property address, and claim details.
Hi Logu, thank you for sharing your feedback. We apologize that your experience did not meet your expectations. Our goal is to provide fair and consistent service in accordance with the terms and coverage of the home warranty agreement. Please email us at [email protected] with your name, full property address, and a brief description of the claim details, and we'll be happy to review your concerns and discuss your claim further.
我提出此投诉是关于我在我的家庭保修公司 American Home Shield (AHS) 所经历的不可接受和欺骗性的商业行为，涉及批准的 885.00 美元车库门维修报销。
2026 年 7 月 23 日星期四，中部标准时间下午 1:00 左右，我在密苏里州的家中拨打了 American Home Shield 的主要电话号码，收到了来自客户服务代表和现金替代代表的混杂信息，称支票已于 2026 年 7 月 2 日寄出，但我在接到电话后立即收到一封电子邮件，称支票正在寄出。 我立即拨打了 2026 年 7 月 23 日电子邮件中的号码，其中一位 American Home Shield 现金替代部门代表表示，现在需要 30 天的时间来处理发送给我的 885 美元支票。再次，如前所述，我收到了“跑来跑去”、混合反应以及 American Home Shield 未向我退款 885.00 美元的进一步延误；所有这些都证明了我书面投诉的有效性和影响力。
AHS 现金替代部门代表还告知我，该支票有一个发票号码，当我向客户服务代表询问 2026 年 7 月 2 日发送的支票的追踪号码时，他告诉我，从 American Home Shield 发送给我的 885.00 美元退款支票没有追踪号码。 从理性人的角度来看，这是令人担忧和值得怀疑的。
我保留了支持文件，包括确认已批准报销的电子邮件通信和我的后续通信记录，以及支持我的投诉的其他无可争议的证据。
我谨请求对我的投诉进行调查，并要求 American Home Shield：
- 立即通过隔夜邮件全额退款 885.00 美元。
- 履行电子邮件中做出的书面承诺。
- 对任何欺骗性或不公平的业务承担责任
实践，如果合适的话。
- 履行电子邮件中做出的书面承诺。
- 审查并纠正其客户服务和报销做法。
具有讽刺意味的是，在网上发布投诉后，我收到了一封来自 American Home Shield 现金替代部门的日期为 2025 年 7 月 24 日的电子邮件，说明我的退款已发送，如果我在 10 个工作日内没有收到退款，请致电。 从这个角度来看，我对此表示怀疑，因为从我在投诉中所述的经历来看，这似乎是与退还我的 885.00 美元有关的另一种拖延策略。 我最初要求将 885.00 美元存入我存档的 VISA 信用卡，但 American Home Shield 似乎故意推迟我的退款。 作为一个长期客户，这对我来说是不可接受和令人沮丧的。 再次，我有无可争议的证据支持我对美国家庭盾的投诉。
感谢您的帮助。
恭敬地提交，
克里斯托弗·H.
American Home Shield 回复2026-07-29
Hello Christopher, thank you for sharing your concerns with us. We apologize for the delay in service, as we understand the frustration of not receiving your funds within the stated timeframe. We were able to locate your account and see that the cash-out was initially offered via online acceptance to provide a quicker turnaround. However, there were some issues with that, and a paper check was offered. If funds cannot be disbursed via checking, we will offer a paper check. We recognize this slowed down the process. The check was cut on 7/24 and released on 7/27. Again, we apologize for your experience, and your feedback will be used to improve our service.
Thank you for sharing your experience, Andres. We're pleased to hear that our customer service team has been helpful and worked to resolve your service requests. We appreciate your trust in AHS and your recommendation.
Hello Pat, thank you for sharing your feedback with us. We're truly sorry to hear about your experience with both the dryer service and your cancellation request. We were able to locate your account and confirm that your request to cancel has been completed. We value your input, as it helps us identify opportunities to improve our service and overall member experience moving forward.
Hello Siddharth, thank you for taking the time to share your concerns with us. We understand how frustrating this situation must have been, and we sincerely apologize for any confusion or miscommunication regarding your warranty renewal. Your warranty was an annually recurring renewal, and you may review the Plan Summary section of your warranty for additional information. We were able to locate your account and confirm that the warranty has been canceled and a refund has been scheduled. We appreciate your feedback and regret that your experience did not meet expectations. Again, we sincerely apologize for the frustration this has caused.
Hello Denise, thank you for being a valued member for over 20 years. We understand how disappointing it can be to learn that a repair is not fully covered. While your A/C system is a covered item, certain limitations and exclusions may apply according to the terms of your home warranty agreement. Our records indicate that you were able to speak with a service representative who reviewed the claim and coverage details with you. We apologize for your experience and regret that we did not meet your expectations.
“我对 American Home Shield 感到非常沮丧。我针对我的计划中涵盖的屋顶渗漏提出了服务请求。在晚上 8:00 的一场严重暴风雨中，水主动渗入我的房子。为了防止对我的财产造成大规模的水损害，我采取了负责任的行动，并使用临时喷雾泡沫来阻止立即渗漏。AHS 派出了一名不合格的承包商，他完全搞砸了诊断。他们声称膨胀泡沫导致了渗漏，这完全没有道理，因为泡沫是在渗漏开始几小时后才使用的。 AHS 希望付费客户袖手旁观，让雨水毁掉他们的房屋，而不是采取紧急行动。更糟糕的是，供应商派出的工人显然不知道自己在做什么，并且盲目地相信不正确的供应商报告......调度：38494049。
American Home Shield 回复2026-07-27
Hello Vikas, thank you for your feedback. We understand that it can be frustrating and disappointing when a claim decision is not the outcome you were hoping for. We were able to locate your account and see that you previously spoke with a service agent who reviewed the claim and explained the coverage decision. At this time, the coverage decision will stand. We apologize for your experience and regret that our service did not meet your expectations.
Hello Tamiko, your satisfaction means a great deal to us. We're delighted to hear about your experience and that we exceeded your expectations. Thank you for trusting us with your home repair needs and for being a valued member.
Hi Danitra, we're thrilled to hear that Jason provided professional service and that your A/C is running great. Thank you for choosing AHS for your home repair needs!
Hello Wendy, thank you for sharing your experience! We're glad to hear that a technician was assigned promptly and able to address your issue. Thank you for choosing AHS and we appreciate the opportunity to assist with your home repair needs.
Hello Konstantin, thank you for reaching out and sharing your feedback with us. We apologize for your recent experience with your A/C service request. After reviewing your claim, we see that a representative has contacted you to discuss the matter and provide assistance. We regret any frustration this situation may have caused and appreciate the opportunity to address your concerns.
Hello Troy, thank you for the positive review. Providing a smooth and reliable service experience is our goal, and we're happy to hear we delivered. Thank you for choosing AHS!
Hi Arsen, we understand how frustrating it can be to learn that a repair is not covered. Our goal is to provide fair and consistent service in accordance with the terms of the warranty agreement. Please email us at [email protected] with your name, full property address, and claim details, and we'll be happy to review your concerns and discuss your claim further.
Jamie, we're sorry to hear about your experience and understand how disappointing it can be when repairs and claim outcomes do not meet your expectations. We recognize your concerns regarding the prior repair and the subsequent claim decision, and we would be happy to discuss this matter with you. Please email us at [email protected] with your name, full property address, and claim details.
