Vikas, thank you for sharing your experience. We're sorry to hear about the difficulties you faced. We understand your frustration regarding the appointment availability and the concerns surrounding your reimbursement request. Records show that you were able to speak with a service agent regarding the work order. We appreciate you taking the time to provide this feedback. Comments like yours help us identify opportunities to improve our processes and better serve our members during urgent situations.
Hello Argo, thank you for sharing your feedback with us. When using the home warranty, if available, an AHS-affiliated service contractor is assigned to diagnose and address covered repair issues. We apologize for your recent experience with the contractor and understand your frustration. We're happy to help. If you need further assistance, please email us at [email protected] with your name, full property address, and claim details so we can review your concerns further.
Matthew, thank you for being a valued member. We apologize for any frustration caused with the delay in servicing your washer, and we would like to assist with the claim. For further assistance, please email us at [email protected] with your name, full property address, and claim details.
Hello Veronika, we're truly sorry to hear about your experience with the plumbing claim and would like to assist you further. Please email us at [email protected] with your name, full property address, and claim details.
K
Keyante' Sykes · 写过 1 条评价 · 体验于 2026-08-04 ·
★★★★★
我成为客户已经六个月了
我成为客户已经六个月了，这是我第一次使用该服务。我提交了针对断路器问题的服务请求，该问题已包含在我的计划中。
安排了一名技术人员，我在预定拜访前 24 小时左右与他们确认了预约。然而，我后来收到一条短信，说明不再需要该服务，如果我仍然需要帮助，我应该联系 American Home Shield。
我尝试给 American Home Shield 发短信，但他们的短信支持不可用。然后我打电话给客户服务部，当我与代表交谈时，他们表现得好像听不到我的声音。他们反复叫了三遍我的名字，然后就挂断了电话，声称我没有回复。我回电话，结果被搁置了 30 多分钟。
这次经历非常令人沮丧。老实说，尽管这是一家大公司，但感觉就像是一个骗局。我很难获得已经付费的服务，甚至无法得到我的问题的解答或我需要的支持。
American Home Shield 回复2026-08-07
Hello Keyante', thank you for sharing this with us. We're truly sorry to hear about your experience, as providing quality service is our top priority. We'd like the opportunity to assist with your electrical claim. Please email us at [email protected] with your name, full property address, and claim details so we can review your concerns and provide further assistance.
Ismael, we're sorry to hear about your experience and are happy to discuss your concerns further. Please email us at [email protected] with your name, full property address, and claim details. Thank you.
Laura, we're sorry to hear about your experience and understand how frustrating it can be when a repair is not completed correctly and you feel your concerns have not been adequately addressed. We'd like the opportunity to look into this matter further. Please email us at [email protected] with your name, full property address, and claim details.
Thank you for sharing your feedback, Melissa. We sincerely apologize for the delays and frustrations you experienced during your AC repair, especially during the extreme summer heat. While we're glad your system was restored, we understand your concerns regarding the communication, transparency, and overall handling of your claim. We appreciate you bringing this to our attention, as feedback like yours helps us identify opportunities to improve the experience we provide our members.
Juan, thank you for being a valued member. We apologize for the ongoing issues with your refrigerator as we understand the unit is an essential appliance and we would like to assist you with the claim. For further assistance, please email us at [email protected] with your name, full property address and claim details. Thank you.
Thank you for sharing your feedback, Seth. We sincerely apologize for the inconvenience you experienced and understand how frustrating it can be to take time away from your schedule and not receive timely service. If you need additional assistance, please email us at [email protected] with your name, full property address, and claim details so we can review your concerns further and assist you.
Hello Haymarket, we sincerely apologize for the frustration and inconvenience you've experienced throughout this claim process. We understand how difficult it is to be without hot water, and would like the opportunity to assist you. Please email us at [email protected] with your name, full property address, and claim details.
Hello Donna,
Thank you for sharing your experience. We're sorry to hear that you were disappointed with the coverage, cancellation process, and customer service you received. We take concerns like yours seriously and appreciate the opportunity to review your account. We were able to locate your account and confirm that you have since spoken with an Escalation Agent, and the service fee for dispatch 485182718 was waived. We apologize that our service did not meet your expectations. Your feedback is valuable and will be used to help improve our services and customer experience.
R
Rod · 写过 1 条评价 · 体验于 2026-08-05 ·
★★★★★
美国家庭盾的客户服务……
American Home Shield 的客户服务和索赔流程不可接受
美国家庭盾提供了我经历过的最糟糕的客户服务。
首先，当我打电话时，系统似乎会尽一切可能阻止我与真人通话。当我处理需要实际对话的复杂且昂贵的暖通空调索赔时，我反复转向自动化系统和聊天机器人。
当我最终联系到代表时，我遇到了另一个问题。代表们似乎仅限于阅读脚本并重复拒绝信的措辞。他们似乎没有必要的权威、技术知识或自由裁量权来就索赔事实或美国家庭盾决定中的差异进行有意义的讨论。
我的房子是2005年建的，是新建的，我们是在2008年检查完之后购买的。我们没有获悉涉及房屋或其暖通空调系统的任何违规行为。楼上的空调是建房子时安装的原始空调。
2026年，楼上系统发生制冷剂泄漏。我们被告知泄漏不能简单地修复，需要更换蒸发器盘管。据承包商称，完成更换需要进行某些修改以适应新设备。
美国家庭盾公司拒绝全额承担维修费用，因为它现在将这种情况描述为“违反规范”。
这种解释引起了严重关切。执行违反现有规范的不当工作的房主或承包商与需要修改的旧房屋或系统之间存在重大区别，因为自房屋最初建造以来，建筑规范和设备标准已经发生了变化。 American Home Shield 的代表多次告诉我，规范会随着时间的推移而变化，但无法解释为什么 2005 年按照适用标准正确建造和检查的房屋现在却被视为房主违法。
如果 American Home Shield 可以将老旧房屋的每一次所需更新都标记为违反代码，那么这就造成了巨大的漏洞。几乎每个房屋最终都无法满足一些更新的建筑标准。根据这种推理，美国家庭盾可以宣传广泛的覆盖范围，同时在更新的设备需要修改时避免大量的合法维修。
我曾多次致电，但找不到任何具备解决这些问题所需的技术专长、决策权威或沟通技巧的人。我并不是在找人把拒绝信读给我听。我自己可以读。我正在寻找一位知识渊博的代表，他可以解释该决定，回应具体事实，并提供合理的上诉程序。
一家自称为“American Home Shield”的公司应该了解美国的家庭、美国的建筑实践以及维护旧的暖通空调系统的现实。更重要的是，它应该为客户提供接触有权且有资格解决合法纠纷的代表的机会。
在这一点上，美国家庭盾的客户服务和索赔流程感觉不像是保护，而更像是一个障碍训练场，旨在让客户筋疲力尽，直到他们放弃。我强烈提醒潜在客户在购买保单之前仔细阅读每一项除外责任，并询问该公司如何处理代码升级、设备修改、制冷剂泄漏、蒸发器盘管更换以及根据早期建筑标准建造的房屋。
American Home Shield 回复2026-08-06
Hi Rod, thank you for sharing your feedback with us. We apologize that the service did not meet your expectations. We aim to provide fair and transparent service while adhering to the terms of the warranty and are happy to discuss your coverage and claim with you. Please email us at [email protected] with your name, full property address and claim details.
Radha, thank you for reaching out to share your feedback. We apologize for the delay in servicing your dryer and are happy to check the status of your claim. Please email us at [email protected] with your name, full property address, and claim details.
Hello Deanna, thank you for reaching out and sharing your feedback. We understand it can be disappointing to learn that a repair is not covered. We'd be happy to review and discuss your coverage and claim with you. Please email us at [email protected] with your name, full property address, and claim details.
T
Tanvir · 写过 1 条评价 · 体验于 2026-08-04 ·
★★★★★
这家公司是骗子和骗子
这家公司是骗子和骗子。他们向客户收取过高费用并且不提供服务。他们的客户服务很糟糕。远离AHS
American Home Shield 回复2026-08-05
Tanvir, we're truly sorry to hear about your experience and would like to learn more about it. Please email us at [email protected] with your name, full property address, and claim details.
Vineeta, thank you for being a valued member and making us aware of your experience. We apologize for the delay in service. Please email us at [email protected] with your name, full property address and claim details for further assistance.
J
Jennifer Fields · 写过 6 条评价 · 体验于 2026-08-03 ·
★★★★★
很棒的客户服务
很棒的客户服务。
American Home Shield 回复2026-08-05
Hi Jennifer, we're pleased to hear about your great experience with our staff. We look forward to helping you with your future home maintenance and repairs.
Hello Elizabeth,
Thank you for reaching out and sharing your feedback with us. We are truly sorry to hear that the service and coverage did not meet your expectations. We understand how disappointing it can be to learn that a repair is not covered under your warranty.
Please note that the warranty does not cover routine maintenance or failures that are determined to be known pre-existing conditions. We understand your concerns and appreciate you taking the time to share your experience with us.
Your feedback is valuable and will be used to help identify areas where we can improve our service and member experience.
Thank you for your understanding.
Hello Su, we're disappointed to learn about your experience with your recent HVAC claim and would be happy to review and discuss it with you. For additional assistance, please email us at [email protected] with your name, full property address, and a brief description of your concerns. We'll have a service specialist follow up with you.
