1860528 Alibaba Group Holding Limited is a Chinese multinational conglomerate specializing in e-commerce, retail, Internet, AI and technology.
Alibaba.com（alibaba-inc.com）在 OK.one 的综合评分为 1.2 分（满分 5 分），基于本站收录的 120 条用户评价，属于商业服务分类，口碑较差。92% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 51 条。数据最后更新于 2026-10-25。
Most reviewers were let down by their experience overall. Buyers frequently shared that they experienced delivery delays and received items that differed from the descriptions provided online. Many people warned that funds were debited immediately through various payment methods without any proper order confirmation or delivery guarantees. Some reviewers were not happy with the customer service, explaining that online support agents only offered automated replies and failed to provide meaningful help. Shoppers also encountered frustrating obstacles when trying to navigate the platform, as faulty website features and strict policies made handling returns or securing refunds nearly impossible.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I'd give it a 0 if given the chance. Ordered headlights, but received an incorrect product. The supplier used every delay tactic, so I initiated a dispute through Alibaba, which was a complete waste of time. The supplier continually missed response deadlines, which were extended to the point that a credit card chargeback could not be issued. Next time, I'll dictate a time deadline and make sure it's within the time frame to do a chargeback.
My Honest Experience With Alibaba — Be Very Careful (Order Held 16+ Months, No Refund) I have been using Alibaba for many years, and the platform today is nothing like it used to be. What has happened to us is extremely disappointing and has cost our business huge time and money. We placed an order for simple fountain candle party products back in March 2024. The supplier promised delivery to the UK in no more than 60 days. It has now been over 16 months — and we still have NOT received anything. Throughout this time: The supplier kept telling us the items were “in production,” but never produced any designs, samples, or progress. They even increased the price by $1,000 months later for no valid reason. We replied immediately every time (all proven in chat history) and kept asking for updates every few days. The supplier later changed the agreement from 20,400 pairs to 20,400 single pieces, which was not what we agreed on. We finally asked Alibaba for our refund, which should have been straightforward because the supplier never shipped anything at all. Instead of helping us, Alibaba sided with the supplier. The dispute team repeatedly sent us the same messages and kept delaying the case. They even claimed we “did not provide evidence,” although we uploaded over 40 pieces of proof, including all chat screenshots. In the end, Alibaba closed the dispute, told us to “deal with the supplier directly,” and refused to return our money — even though nothing was produced, nothing was shipped, and the supplier failed the contract completely. Our funds have now been blocked for over a year, and Alibaba has done absolutely nothing to protect us. To anyone considering using Alibaba: ⚠️ Be extremely careful. The platform does NOT protect buyers anymore. ⚠️ All customer service agents are automated or scripted. ⚠️ Dispute resolution is extremely poor, slow, and biased. ⚠️ Even Trade Assurance means nothing if Alibaba decides to side with the supplier. ⚠️ You can lose your money and your time — just like we did. We used to trust Alibaba, but after this experience, we strongly advise others to think twice before placing orders or paying deposits. Do NOT subscribe to any paid membership — it offers no real protection. Our business money has been stuck for 16+ months for a small order that was never produced. This should never happen on a global platform.
I tried to shop here. But every two minutes they throw up a capcha saying "we've detected abnormal network activity". They obviously don't want my business and I'm never going back there again!
Why most people don’t trust alibaba sellers or even manufacturers? Why they always allow this to happen? Poor customer service and terrible business hub to deal with. I hope they can fix this and change people’s impression of them. The moment I make order with them it’s like no guarantee or very scary place to do business with them. So sad management!
I bought a custom outdoor sauna through Alibaba Trade Assurance (Order 200398818501024418). Water is leaking inside the electrical installation → serious electrocution risk. The sauna is unsafe and unusable. I paid around 10,000 USD including shipping and installation. Alibaba has had all evidence for months (photos + video clearly showing the internal water leakage). They keep replying with the same message: “Escalated to the senior team.” But still: ❌ No refund ❌ No accountability ❌ Supplier still allowed to sell on Alibaba I posted video evidence on YouTube so other customers can see the danger. Search: “⚠️ Alibaba sauna — water in electrics 💧⚡️ dangerous! No refund 😑” How can Alibaba claim to protect customers if they ignore life-threatening safety issues and take no action? I will keep updating this review until a full refund is provided and Alibaba finally takes responsibility.
I have only bought a few items from this firm in the past and nothing for a couple of years. In the past they seemed okay and worthy of three stars but not now. I was interested in an item on their website but their faulty software would not allow me to see what was included with the item and what was extra and as such had to be paid for. Also it would not give the shipping cost. I contacted the online customer service adviser who did not know anything, then another customer service advisor who was not efficient and kept me on the line for half and hour and still did not answer my questions. we were just going around in circles and getting nowhere so I gave up on the idea of buying the item from them. In short -- bad computerised software and bad customer service.
Unfortunately, I can only confirm the poor ratings given to Alibaba Trade Assurance by scammers working for Chinese suppliers. A large generator ordered in March 2025, NEVER RECEIVED. I DON'T EVEN KNOW IF IT ACTUALLY LEFT CHINA. Trade Assurance asks me to be patient, which is pretty much their only message that keeps coming back. Here is also the Chinese company to avoid, which refuses to take responsibility."Sichuan Leton Industry Co., Ltd".This has had financial repercussions on my business and has also caused me to lose credibility. So that he knows who he is dealing with, I am enclosing my order number. Trade Assurance Case No. 100040970682
This company is a nightmare ? I have recently paid for an item the company took me off the website in order to pay and i had to pay through paypall , when i had paid the price they asked for and wanted the delivery dates they said they would not send the item unless i bought another item the same ? When you try and make a dispute on the Alibaba App it leads you down so many rabbit holes , i gave up in the end and had to make a claim with paypall direct then go to my barclays bank ?its is still not resolved alibaba does not help ? Avoid this trading app at all costs
This is my second time buying from Alibaba, I’ve noticed most of the reviews are ones this is a great indication that Alibaba is one of the worst companies I’ve ever dealt with. Please do not get sucked into their Cheap prices because you’ll never get your merchandise. I am just filing a claim against them in the Better Business Bureau because they stole $140 from me.
We wish to bring to your attention our recent experience with requesting quotations from sellers on the Alibaba website. Recently we have been in the market for “All in one Desktop Computers” and naturally we checked on their website first as there are a number of sellers on your site with a wide range of products. It is our policy before purchasing in quantity that we assess the Sellers product for quality, features, client suitability, etc. and a number of Sellers on the site advertise that they sell a single unit at a fixed price as shown, however when contacted none of these sellers will honor the advertised Alibaba pricing but immediately provide an inflated one of double or more, siting that their Alibaba pricing was an expired sale price or some other excuse?? Naturally we will not purchase from these Sellers as we feel this is deceptive advertising and and should not be condoned by Alibaba. The very least there should be a disclaimer on the site that these advertised prices are not the actual pricing of the sellers merchandise
Scam do not buy from Alibaba
Item listing is “ DISCOUNT SALES FOR GARMINS ECHOMAP UHD2 93SV WITH LIVESCOPE BUNDLE GLS 10 LVS34GT56”for $323. 1-unit. Isaac said with shipping cost I need to pay $405. He said he doesn’t take Credit Cards but will take Zelle So I paid $405. After I paid that amount he wanted $200. for customs. So I paid again using Zelle again another $200. Now he wants another $100. more for door step delivery. All along they keep saying that my item has shipped. I will get in 1 or 2 days. I feel like I am being scammed! I also found out that he sent me off Alibaba website to do all this transactions. I did not realize that he was tricking me to go off Alibaba‘s website. I paid the 100 using Zelle and then he blocked me. I could no longer see anything anywhere. It was the end, no shipping no routing numbers the shipping routing numbers that he did send me earlier in this scam was not even legit. They are good at what they do scamming no telling how many people.
Anyone had dealings with Wooddi Trading LLD on Alibaba ? By the price and the way they want payment I think it’s a SCAM I would appreciate any help before I make a big mistake also the quoted delivery time frame 5/7 days for 2 off Royal Alloy Scooters from USA to UK @ 195USD each is not realistic a fantastic price but not believable
alibaba-inc must be one of the worst companies out there, they own at least several websites where they cheat their customers. My best advice is to stay far away from alibaba-inc and their companies
Such a loss of money, they didn't delivered my parcel carefully, when i got received my parcel it was broken. Such a shameful act from well-known marketplace.
If I can put Zero I would..I got Scammed offine a payment for 350 to MARGO WORLDWIDE GROUP on Alibaba.i reported the scammers and I been in escalation for over a week ..I feel sick to my stomach that I didmt research this before shopping there .. ALIBABA and 1 one their 40 thieves stole my money and never sent me my order .. giving me a fake tracking number to a fake tracking site .. asking for 200 dollars more .. buyers of ALIBABA..RUN AWAY AS FAST as you can ..I sent reports email report..a lot of info ..and MARGO WORLDWIDE GROUP still have the store there label trust pass and gold star ⭐ ⭐⭐⭐⭐.. Alibaba still unresolved my issues.. anything changes I will update..it not over I need to get authorities involved..this platform should be Banned 🚫
Dont buy! Everything is a scam on this platform! Fake companies and fake goods. We threw away thousands of euros !
Car purchase scam. The company Vitesse Trader, through the phantom Albert Simon, takes your money and nothing arrivesTruffa per acquisto auto. Non comprate auto con Vitesse trader, e con il fantomatico Albert Simon vi spillano i soldi e non arriva niente
The biggest scam on the internet Don't ever spend any money on this site, it is nothing but scam artist all over. They claim to be a legit business and everything seems cheap and easy to access. Beware. If you purchase something, you have thrown your money away. You will never see a product and the help they have on the site is upright terrible. You are talking to a robot. If you don't ask the right question, it will not help you. STAY away from ALIBABA and any affiliated business of theirs.
❌ SCAM Seller on Alibaba – Xian Triumph Tech Co., Ltd. I paid €4,300 to Xian Triumph Tech Co., Ltd. on Alibaba for a professional beauty machine. What I received was one defective device that does not work and has nothing to do with the product they advertised. The seller altered the listing and order details after shipment to avoid responsibility. They refused to issue a refund and kept offering fake technical “support” to avoid the issue. I have provided full proof: photos, videos, screenshots, and invoices to Alibaba’s Buyer Protection. This case is under dispute, and I will not stop escalating until I receive a full refund. 🔺 Be warned: This seller is dishonest, manipulative, and unethical. Avoid Xian Triumph Tech Co., Ltd. at all costs!
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Ali Baba共 120 条符合条件的评价
