1860528 Alibaba Group Holding Limited is a Chinese multinational conglomerate specializing in e-commerce, retail, Internet, AI and technology.
Alibaba.com（alibaba-inc.com）在 OK.one 的综合评分为 1.2 分（满分 5 分），基于本站收录的 120 条用户评价，属于商业服务分类，口碑较差。92% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 51 条。数据最后更新于 2026-10-25。
Most reviewers were let down by their experience overall. Buyers frequently shared that they experienced delivery delays and received items that differed from the descriptions provided online. Many people warned that funds were debited immediately through various payment methods without any proper order confirmation or delivery guarantees. Some reviewers were not happy with the customer service, explaining that online support agents only offered automated replies and failed to provide meaningful help. Shoppers also encountered frustrating obstacles when trying to navigate the platform, as faulty website features and strict policies made handling returns or securing refunds nearly impossible.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。If you can wait for slow shipping it's worth the experience. Alibaba has a very easy set up and treats the consumer well. I feel very secure purchasing on Alibaba from wholesellers. So far quality is what is expected. I had a few issues that were quickly resolved through Alibaba's customer service. They are a great liaison between seller and buyer.
Not agree to take risk with Alibaba products as they don't own their promise
Service client Alibaba.com, Invoice No : FR011032023042400182943 Numéro de commande: 8166398815346699 Sèvres, France le 12 novembre 2023 Je demande à la société ALIBABA le remboursement intégral de ce casse noix Nutcracker for Nuts Sheller Crack pour son prix d'achat de 4,28 euros car il s'est cassé le 18 octobre 2023 quand je l'ai utilisé pour casser une amande !!! Ce casse-noix fut livré en mai 2023 à mon domicile. Ce casse-noix est défectueux et il est encore sous garantie ce qui justifie ma demande de remboursement INTÉGRAL. Et en plus la facture ci-jointe indique que ce Walnut NutCracker est prévu pour briser des amandes puisque qu'il est un Almond Pecan Hazelnut Nut Clip Manual Je joins la photo du Walnut NutCracker cassé qui prouve qu'il ne fonctionne plus ainsi que ma facture d'achat. J'attends le remboursement. Merci d'avance pour votre réputation. Cordialement, --- Alibaba.com customer service, Invoice No: FR011032023042400182943 Order number: 8166398815346699 Sèvres, France on November 12, 2023 I am asking the ALIBABA company for a full refund of this Nutcracker for Nuts Sheller Crack for its purchase price of 4.28 euros because it broke on October 18, 2023 when I used it to crack an almond! !! This nutcracker was delivered in May 2023 to my home. This nutcracker is defective and is still under warranty, which justifies my request for a FULL refund. And in addition the attached invoice indicates that this Walnut NutCracker is designed to break almonds since it is an Almond Pecan Hazelnut Nut Clip Manual I am attaching the photo of the broken Walnut NutCracker which proves that it no longer works as well as my purchase invoice. I am waiting for the refund. Thank you in advance for your reputation. Sincerely,
Alibaba.com is a fraudulent e-tailer platform for fraudulent sellers and fraudsters and oh, the alibaba.com platform is full aware of this and worse of all fully always supports these fraudulent alibaba.com sellers. They advertise items and when you click order to buy they send you malfunctioning rubbish. I seriously think the platform has defrauded one person too many and has to be haunted and their ill services halted. It's so unethical to lose your hard earned money to a team/bunch of fraudsters thinking you have made a good purchase from a reliable platform. Very sad and so unprofessional.
I deeply regret not researching Alibaba Assurance before making a purchase worth approximately £1300. It seems that sellers on Alibaba.com are fully aware that they can simply send you their rubbish, knowing that you won't be able to recover your money. The product I received was completely non-functional, and I promptly provided several videos and pictures on the day of delivery to demonstrate the issue. Unfortunately, Alibaba ruled in favor of the seller (who, unsurprisingly, was Chinese). I strongly advise you to protect your hard-earned money and avoid placing trust in Alibaba.com.
FRAUDULENT….NOTHING BUT THIEVES I wanted an E-Bike and found one and to be honest I should have known cause the price is too good to be true. Once processed; the Seller increased the price in the invoice, I paid it and yet it’s still in China and not been shipped. The Freight Shipper HELEN SHEN is a scamming heaux from HELL. She refuses to issue an invoice so I’m stuck with a bike I paid for and NOT RECEIVED. Just went through their Dispute after a month and they fraudulently ruled in the favour of the Seller so I’m out £150. STAY AWAY AND RUN FAR….FAR AWAY…..you’re gonna get SCAMMED! PERIOD..POINT..BLANK and FULL STOP!!…..DON’T SAY I DIDN’T GIVE YOU A HEADS-UP!
All they say is some higher team robots are working on it. They are helping ppl get scammed. For now let's wait for the update via email as your case was forwarded to our higher team already. what update we are waiting for The update regarding on the investigation of your case 14:57 now we all know that suppler has taken away the money there is no higher team they are not doing anything who we are then waiting for Our higher team There is no higher team they are just sleeping all the time they are not acting on it now what we do For this case what we need to do is to wait for our higher team update. We wait every day but do not get the money back what to do again wait then again wait then again wait Yes since you didn't update the verification that's why we escalated your case since you don't have the details that is needed. So for this case what we need to do is to wait for the update from our higher team. I told them for long that its not our fault to that you seller took the money away and we cant do the verification but nothing happened after that looks like you guys are helping the inappropriate use of our funds The reason it needs a verification is that Alibaba is the one who will send your refund due to your sellers account is insufficient By wasting our time in these games of verification form and all that 15:02 How many times I repeat to how many ppl that we do not have the documents and we are not doing the verifiation Why dont yoiu freeze the account and get the money back why its still active Your multiple agents have confirmed that no verification is needed because it was a bank transfer and not the card payment I completely understand but we really need to follow the process for this case.
The name says it all. Alibaba and the 40 th**ves I made a purchase on Alibaba valued at 700€ and proceeded to check out with PayPal, once payment was made, within 5 minutes I received a phone call from Alibaba informing me that they have no stock and the shipping value in the listing was incorrect, this gentleman requested that I cancel the purchase so that I would retrieve my payment within 24 hours. This is exactly what I did but no refund was issued in that time frame. I opened a case through PayPal and approximately 20 days later I got my refund but to my astonishment the refund was not in total, it was about 30€ short. I contacted Alibaba about this issue and they replied that VAT had to be deducted on this purchase, although they were perfectly aware of this transaction I explained again that this transaction did not go ahead due to lack of stock and the order was cancelled immediately as requested by Alibaba. I questioned again about this VAT deduction, VAT was paid on what as there was no purchase? I requested an invoice with information regarding this transaction and the value of VAT that was paid by me. this is now 1 month later and still no reply from Alibaba. _____________________________________________ This the reply I got from ALIBABA Dear Buyer, Alibaba.com is obligated to collect value-added tax (VAT) for purchases made through the marketplace under certain circumstances, unless the buyer is an eligible VAT-registered customer in the UK/EU and the purchase is for a business purpose. If you have a valid VAT ID in one or more UK/EU countries, you may provide it to us. Once we confirm you as a UK/EU VAT-registered customer, we will not charge UK/EU VAT on your future business purchases on Alibaba.com. Please be reminded to account for VAT yourself in accordance with the applicable tax regulations. You may provide your VAT ID by logging into your Alibaba.com account
ALIBABA HOUSE OF FRAUD From the shell, Alibaba looks like a system of great manufacturers and wholesale outlets. It boasts 20,000 suppliers. The website works great. However, Alibaba is the home of the fraud. It starts with a simple false advertisement. Pricing is not correct. The cost doesn't include an average for customization (color, size... if available), nor does it include shipping and the time it takes for these companies to work out the pricing retrieve your order and customize, nor get the product to you. Although they have insurance, the insurance may not go through. If the insurance is excepted, they'll may go through one of many excuses not to offer you full cost. The negotiation techniques start with false advertising, then, due to the authenticity of brand, the issue moves to breach. If you research these 3rd party entities, you may find other issues... additional costs (spread fees), and the blame placed on your bank and/or PayPal... then of course upon communication with them, no one knows the problem. Fraud is a major issue when you're trying to save on purchases and or starting your company. Beware of companies like Alibaba. They'll waste more than just your most valuable asset, time!
Scam never go my product Stay away from Chilcott Store LLC based in US poor communication Took my money with lots of promises Please contact my with additional info David
There is blatant fraud being practiced by unscrupulous sellers who are able to use more than one profile to impersonate reputable sellers and channel customers to their own profile. I will not slander anyone here but I have been a victim of this and know this goes on and Alibaba do not appear to have procedures in place to cancel this out. The review system is not credible at all, as Alibaba do not permit dissatisfied customers any way to channel their experience to a wider audience, which is what a prospective buyer uses when considering using a seller on Alibaba. Alibaba Trade Assurance is a fantasy - they always side with the seller and place obstacles in front of the buyer when a complaint is raised. Time wasting is the ploy to flush you out. I don't doubt there are decent sellers on this portal, but the risk of not finding one and ending up with a scamster with no protection from Alibaba is not worth it. I will not be using the Alibaba service again. AVOID!
this supplier did not deliver the package, therefore they also refused to refund the money. boxtide.en.alibaba.com it is really true when Elon mask says he is a big idiot! what a Chinese low crape company
I ordered an electric ATV which was not working on delivery. I spent hundreds of hours trying to get it to work and ordering spare parts since they were breaking one after another. I had so called "trade assurance" but Alibaba ruled in favor of the seller and I lost all my money. I will never order from them again.
Hi guys, ALIBABA IS SCAM WEBSITE Review is very good helping customer to identify which companies are good or bad I have bought a £12000 machine from supplier on Alibaba website, I paid through alibaba, supplier promised to deliver machine to my address. I never received my machine and I made complaint on Alibaba, I explained everything and uploaded all evidence it took one month and 30 page explain with evidence. In very first email I had from alibaba without upload anything they asked me why we should ask supplier to refund you after one month I was receiving same email, we were trying come to agreement with supplier and alibaba closed my case with no refund, I lost £12000 I am trying to take Alibaba to court. Any suggestions from you guys help me Hdkaremyatyahoodotcodotuk.
THERE IS NO SUCH THING AS TRADE ASSURANCE OR BUYER SUPPORT ON ALIBABA - DONT TRUST!!! I specifically asked the seller before I purchased if the headlights were new or reconditioned / remanufactured. They responded saying "full new". I received second hand headlights in worse condition than the headlights I already have on my car and they weren't even sealed properly, so they are full of condensation. Despite providing all the evidence including my conversations with the supplier, Alibaba rejected my dispute claim stating that it was "hard to determine what the problem with the headlight is". This is despite me providing videos and photos of the product that was clearly NOT NEW. There was broken clips, cracks, and even spray paint on the headlights! Don't trust Alibaba!!
I ordered and paid for solar products on Alibaba. The seller could not deliver and I want my money back $1200,- Impossible to contact Alibaba. Their online help does not work and I am confronted with messages in Chinese, or a blank screen, or timeout. Alibaba has my cash in a so called „secure trade transaction“ How can I contact Alibaba - I want my money back.
BE AWARE! ALIBABA AND ITS TRADE ASSURANCE ITS A TOTAL SCAM! in my home country the Alibaba word means thief! I ordered music insturments (keybords) i made sure to use their Trade Assurance joke thing and paid through PayPal an amount of $3995.00 for 5 of them. Waited for 3 months to recive 5 kids karaoke keyboards toys that worth $10 apiece! i realized i got scammed by that fake seller named DAVID YU. I contacted Alibaba's "robot" on thier help chat and after a whole week of struggling with that machine it transfered me to a live chat agent! Anyway i told my story and she advied me to apply for a refund since my order was covered by what they called Trade Asurance! I did applay for that refund. I received an email from Alibaba saying its the time for you to upload evidence! So i did take pictures for the packages and ALL the conversations with that scam. They told me to wait for 3 days which i did. After that they said ok prepare the packages to be shipped back those packages and wait for 15 days for the seller to respond. And i did wait! After that they asked me to shoot a video of me opening the packages and show them whats in it. And i did! After that the scammer uploaded some fake pictures of the real ones getting shipped from the ups office somewhere in china i guess showing the lable saying the real weight of the real keyboards which is 27lb each which somehow matched the fake stuff they sent me even though when i weighed them they were 5.7lb with ups label still showing 27lb!! I did take a picture and a video of the weghing process that i did and sent it to them. Im sure they will deny my case since the scammer is using the weight diffrance against me and accusing me of replacing the goods!! I have 2 more days of waiting till they determine which im100% after i read the others experience here they will side their chinese scammer and deny my refund! Its been 6 months for me struggling to get my money back!! Please guys advice what to do. Im super frustrated 😞
Habe auf AliExpress eine 16TB SSD externe Festplatte gekauft, die, wie sich nach dem Auspacken nicht funktioniert. Habe gleich einen Streitfall eröffnet und Fotos hoch geladen. Nun wurde mir keine Rückerstattung zugesprochen, da die Beweise nicht ausreichen würden. Versuchte stets mit AliExpress in Kontakt zu treten, was einfach nicht funktionierte. Auch die Links, die in den eMails aufgeführt waren funktionierten nicht. AliExpress als Tochter vonAliBaba kann man nur als ein betrügerisches Unternehmen bezeichnen, von man als Kunde die Hände lassen sollte. Anstelle Shops, die keine funktionierenden Waren verkaufen aus dem Shop zu entfernen, schützt AliExpress und damit AliBaba solch kriminelle Machenschaften. AliExpress und AliBaba sollten sich in Grund und Boden schämen. Werde meine AliExpress Account löschen und nie wieder etwas dort bestellen. Es ist eine Unverschämtheit wie mit den Kunde auf solche eine verwerfliche Art und Weise umgegangen wird. —— Bought a 16TB SSD external hard drive on AliExpress, which, as it turns out after unpacking, does not work. Immediately opened a dispute and uploaded photos. Now I was not awarded a refund because the evidence would not be sufficient. Always tried to contact AliExpress, which just did not work. Also the links that were listed in the emails did not work. AliExpress as a subsidiary ofAliBaba can only be described as a fraudulent company, from which you should keep your hands off as a customer. Instead of removing stores that do not sell functioning goods from the store, AliExpress and thus AliBaba protects such criminal machinations. AliExpress and AliBaba should be ashamed of themselves. I will delete my AliExpress account and never order anything there again. It is an outrage how the customer is dealt with in such a reprehensible manner.
TRADE ASSURANCE IS FRAUDE Alibaba rudely and without any consultation cancelled the process called Trade Assurance and closed my case that while all evidence of fraud from the seller has been provided Trade assurance is pure fraud now that Alibaba simply doesn't give a damn about a large amount and where they kept procrastinating and postponing from the start, there is no dialogue allowed. They pretend to offer you protection but that is complete nonsense they keep fraudulent Chinese companies a hand over their heads. Really down arrow where I have already bought for hundreds of thousands of dollars it is now suddenly no longer possible to do normal business and to appeal to the buyer protection, namely refund of funds $12,000,- thousand dollars that is too much for these billions earned club Just NO BUSINESS with them ALIBABA go somewhere else they leave you out in the cold This week there was suddenly contact and again they do not answer any input on this case it is a one way company a lot af promotion how they wil surve you but when trouble compleet silence
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Ali Baba共 120 条符合条件的评价
