Most reviewers were let down by their experience overall. Buyers frequently shared that they experienced delivery delays and received items that differed from the descriptions provided online. Many people warned that funds were debited immediately through various payment methods without any proper order confirmation or delivery guarantees.
Some reviewers were not happy with the customer service, explaining that online support agents only offered automated replies and failed to provide meaningful help. Shoppers also encountered frustrating obstacles when trying to navigate the platform, as faulty website features and strict policies made handling returns or securing refunds nearly impossible.
Alibaba’s Trade Assurance Contract doesn’t work in actual scenario. It always decides in favor of the Seller, who are under contract to pay for their pages in the platform. For Alibaba, they are worth protecting than the Buyers that will use the platform for sourcing products. It is therefore in Alibaba’s vested interest to favor the Seller even if you can present verifiable data in the contract itself, where the Seller received a payment yet deny having received it. I lost US$4500 in this manner, just a week ago.
I presented chat snapshots as to how additional charges were levied on the final contract, 30+ days past deadline and the product is yet to shipped, if at all, but Alibaba’s Trade Assurance Robot just ignore all of them. Yes, it feels like a robot is reading your complaint which keep asking for evidence even when you’ve already done so many times before.
That's my second time being scammed. The first was of lesser amount that involves PCB modules that were sourced by the Seller from a surplus shop, i.e., you can literally see desoldering traces and mud looking dirt on the PCB surface. I submitted the appropriate pictures and videos of tests conducted, but still I wasn't refunded. It’s all a waste of time and money.
Now, I’m shifting to GlobalSources where suppliers are vetted properly. So far, I haven’t had a bad experience with GS yet. I’m also using multiple sources to vet any of the supplier there to ascertain if claims made are true.
You can also use YT channels pertaining your area of concern, and explore who are the reliable suppliers there. Transparency is always a key indicator of how reliable a supplier is. Be creative and prosper!
Package arrived quite quickly direct from China - a £12 camera otoscope. Looks good quality, but does not work. Cannot access my purchase history: email not recognised, password no good. Yet they were fine a few weeks ago: and after that purchase (a six quid hearing aid, which works okay) I got a daily torrent of irrelevant AliBaba sales stuff in my email. The tickbox for beginning an enquiry does not list UK, even though Ireland is there! Avoid, avoid.
Don't be surprised if you end up losing money by trading through Alibaba. They have a complicated system of processing your payments and when things go wrong they'll tell you it's not their fault. I lost money making payments through Alibaba. Avoid, Avoid, Avoid!
Terrible platform doesn’t help the buyer only there for the seller I have been waiting eight months for some goods and I have also been waiting six months for other goods Alibaba know this and they have done nothing except hang up on us when we message them and said sort it out with the buyer after six months and eight months we no longer want to speak to the buyer Alibaba will not step in so be careful of using this site
Shandong Xuanfeng Steel Co., Ltd from China claim to have manufacturing of products like Aluminium Foils, Copper, Steel Bars, Corrugated Sheets etc. Based on our experience in dealing with this company, they are frauds. When we sent them an enquiry for 3 Tons of Aluminium foils, they gave a PI of $ 3,200 per ton. As mentioned in the PI, in September 2021, we sent $ 4,800 as 50% advance for 3 tons. After receiving the advance, Shandong Xuanfeng Steel Co., Ltd said that the price of Aluminium has increased and started demanding $ 4,380 per ton. This was a steep increase of more than 35% on the amount according to their PI. The market price at that time was around 3,200 to 3,500 per ton as we had PI from other companies in China. When our company asked for the refund of $ 4,800, they refused as said that they can return only 10% of the amount on cancellation of the order.
Later in December, when our sister company sent them the enquiry, they sent a price of $3,500 per ton. When we exposed them saying they are demanding $ 4,380 per ton when they are quoting $3,500 to new customers, they refused to acknowledge and were demanding $4,380.
In January 2022, our company decided that since we have already paid them advance, we will resolve the issue by paying them 4,380 per ton in order to reduce the loss. But Shandong Xuanfeng Steel Co., Ltd is now demanding $ 3,500 extra as storage charges.
Shandong Xuanfeng Steel Co., Ltd is a fraud company and its modus operandi is that they will get the advance from the customers and then increase the price. The customer has no choice now since he is stuck as his payment is with them. He has to agree for their prices.
We are taking legal action against this company and we want other people to be aware and not fall for companies like this who are cheating businesses around the world.
The person who was handling this was someone called Yang Xiao Teng also called as Cherry. I spoke to her Manager Nancy but she was very rude and not helpful. When I told her that I will post reviews about your company on this incident she was threatening to take legal action for slandering. We have all the documents and the chats with us so we will approach the Chinese Embassy as well and our agent in China has started the legal action by filing a police complaint.
It was through Alibaba that we contacted Shandong Xuanfeng Steel Co., Ltd. When we complained to AliBaba for this fraudulent price hike after receiving the advance, Ali Baba reviewed our documents and finally said they cannot help because their policy states they can intervene only for completed orders. Alibaba is encouraging fraud companies like Shandong Xuanfeng Steel Co., Ltd by following vague policies which are beneficial for these companies.
Please be aware that this fraud company Shandong Xuanfeng Steel Co., Ltd is not trustworthy and any company dealing with them will undergo losses.
Really bad company. No customer service. No phone number. They don't listen, pay attention or care. They don't help victims. Alibaba assurance means nothing and is meaningless. Sellers know this bad system well and use it to steal from you. Everyone uses fake English names, fake pictures and sometimes fake company names.
Total Scam!
They dont care of their custummers get the good they bay. They try to cheat people to pay for their mistakes. They alow sellers that cheat on their page to keep going. No help to get. I can only tell people... find a nother platform to treade. You will louse your money on Alibaba. Iam so disapointed how they do business.
The disgusting place to buy goods for business.
The place of scammers, the scammers are not only the sellers themselves but also the Alibaba company.
Their assurances are that if something goes wrong, you will receive a 100% refund, this is an absolute LIE!
I've read from other sellers before that you need to be very careful when buying there. But, I thought that I was out of danger because the site promises protection from deception. BUT IT'S NOT SO!
Hear the true story of a defrauded customer:
The whole world knows that China is a country that has raised its economy by selling fakes and copies of brands, designs, and so on.
But for some reason, no one can stop them from continuing to violate the intellectual property of brands, companies, and so on. Why? Unknown.
But more to the point.
I saw a great product for sale. And it was a stuffed octopus toy. I saw this product on Amazon and when I saw it on Alibaba, I said to myself: "Wow, the seller earns so much! He buys a toy on Alibaba for $ 4 and sells it for $ 39". I want to order this toy too!
I have agreed with the supplier to purchase this product. Minimum had to buy 500 pieces.
I bought 500 pieces and paid a high shipping cost.
Listen further.
Before shipping, she sent a photo of one octopus for me to check. Everything suited me and I didn’t even notice that the toy was sewn a little differently from the original picture.
Moreover, she showed me only 1 toy out of 500. I did not know what 500 pieces looked like. But I was careless, as I was absolutely sure that Alibaba would give me protection as it is promised.
The toys have arrived. They were prepared for sale on the US market.
And I decided to check again at the seller's product octopus on Amazon. I entered into the search "the name of this toy" and for some reason, I was surprised that only one seller sells this product. I decided to check this product for intellectual property and what was my surprise when I saw that the toy, its design is patented!
I realized that I made a big mistake buying this product. Now I could not sell this product in the USA, since this product was patented.
Of course, I started the procedure for opening a case against this seller. I wanted to return the goods. And the most amazing thing began, I opened 8 times cases and 8 times I was failed.
I opened a case on "counterfeit goods", "violation of intellectual property", I attached all the evidence and even the patent registration number of the toy to the case, and every time I was failed.
Each time, the specialist Alibaba played the role of a blind, stupid person who does not see or understand anything. I had to explain literally that the snow is white. That is, to prove what is obvious even to the blind!
I was in a senior rage!
The seller attached a photo of her product to the case with the text" no our toy is different" and suddenly I clearly saw that the toy was sewn badly and incorrectly.
Then I decided to open a case that the product did not match the description. That it was.
What do you think?
I failed again, I opened cases with this name that the product does not match the description and original photo, and each time this is Alibaba specialist under a fake European name Sofia (in fact, there is a Chinese woman), played the role of a stupid and blind person and did not see the difference. I was in a perfect fit of rage.
I realized that I will not get the money back, under any case. Although there were two major violations: infringement of intellectual property rights and the product did not match the description.
I also wanted to leave a review for the suppler to save others from this scam, but at that time, the Alibaba website hid this button from me. As a result, these goods stay as a dead weight, I cannot sell them in the United States, the money was not returned to me, and I could not leave a review.
You have no idea what kind of scammers they are. And Alibaba's site is covering up these scam sellers.
Their assurances that Alibaba is fighting IP infringing sellers is a BIG MYTH! THEY CONVERSELY ARE SUPPORTING THEIR CHINESE SUPPLIERS TO CREATE FAKES AND COUNTERFEITS, BECAUSE CHINA BECAME A RICH COUNTRY BECAUSE OF THE PRODUCTIONS OF FAKES. Alibaba, I did read, has agreements with American and European countries that Alibaba will control the sellers for counterfeiting and violations of intellectual property, but in fact, they spat on their obligations and do not fulfill them!
DON'T BUY ON ALIBABA!
It looks like alibaba-inc.com is fraud as they ask what is your alibaba cloud account in order to give you a voucher but then nothing happens, except some email exchange in order to get your phone number (which I think they will use th get your password)
Just about every price being displayed is incorrect. Companies sdimply post low prices to gain enquiries only to then tell you that the real prices are anything upto 5 times the amount advertised.
When questioned about the incorrect advertising the array of excuses is vast, ranging from exchange rates to covid to them claiming the adverts show a range even though the real prices are well beyod the advertised range.
In fairness the assurance offering is ok but the constant dishonest advertising just eats up time and Alibaba appear to do absolutely nothing to resolve the issue.
Many of the companies misadvertsing are listed as being gold members who have been reviewed and verified which simply shows the frailty of Alibaba's assurance systems.
In addition there are also a number of advertisers who immediately ask you to transfer money by western union and will not do business using the alibaba payment system.........a fairly clear indication of potential fraud which again goesd undealt with.
Alibaba should be a great service for importers, the idea is good and lots of the layout and system is good but the complete lack of supplier management ruins all of this.
Better customer service at a car boot sale. this company has no compliance with U.K. consumer protection acts. received defective Chinese e-waste but couldn`t return it for a refund.
I buy laptop but the seller send defective Laptop. I claim a refund but they their decision was bias, I send all the video the the laptop are not working fine but still did not gave me refund.
Do not use this site! I ordered some Bluetooth headphones having viewed the video from the seller along with the pictures. I paid a total of $50 when they arrived they were absolute rubbish & bore no resemblance to what was shown in either the pictures or the video the on the site. In fact you can buy on them on local market for £5! I am in the process of trying to get my money back via the site so let’s see what happens. if I am not successful I will of course contact the credit card company and dispute the charge. This is a whole lot of inconvenience and hassle on top of the disappointment of the rubbish that I received. Stay right away!!!!!
ATTENTION 05.02.21 I bought the drone (Order: 8125865997120491) from the seller Shop911294019. According to the seller and the data registered on aliexpress, shipping LZ658035265CN had been leaving on 06.02.21. I started to doubt the veracity of this seller after seeing on the Trackin Number that the drone was leaving China, because the seller said to sell on the aliexpress website sending the order through france. I immediately contacted the seller and confronted him with this, but got no response.
I followed the Trackin Number online until the delivery date 16.02.21. The package was picked up by Mr. Bazenheid directly at the Post Office on the other side of my country. Obviously I contacted the post office that assured me that this Truck Number does not belong to me. (In my country, all packages entering the country are photographed and there was no name on this package)
Again I tried to contact the seller without getting answers, so I decided to open a dispute 17.02.21. Only with the dispute did the dubious seller decide to reply two days later that he verified the shipment and that it was still in transit, but did not communicate the correct Tracking Number. After that he never replied or got in touch.
According to the aliexpress system, the dispute deadline would end on 08.03.21 and aliexpress would decide on the dispute (this has never happened before). Since then every 2 days I contact the Help Center. A real shame for this superficial and inefficient system. Every two days I spoke to different people who said they would check and that a solution would be effective in 48 hours (This has never happened yet).
Since March 14, 2001 I have tried again to contact a Help Center agent, but now for some reason it has become impossible. I cannot overcome the barriers of the low quality system called EVA. Whenever I try, I get a reply that my case will be solved and I will receive a confirmation email in 4 hours (It has been this way for days and until today nothing has happened).
On the same day that I opened the dispute, the seller removed his products from the online sale. Today the dubious seller no longer exists. Aliexpress cannot say that I was not seeing all of this happen with so many messages that I have already left.
I don't know what to do anymore. This system promises protection, promises guaranteed delivery or money back, but it's been a full month since I received what I bought and not even my money back. Everything on this site is an illusion. I lost more than $ 150 with this irresponsibility. What aliexpress is doing is a crime.
I am a diamond customer and I am being treated like this, I do not even want to imagine what a normal customer does not have to submit to, which cheats aliexpress should not do with them. My story will pass on to everyone in all social media so that people see that organized crime from Alibaba / Aliexpress is not fake.
WARNING. 90% of sellers are a scam.
Despite the seller being verified with all the badges and crap on their website, it ended up turning out to be a scam. Help from alibaba? NONE.
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