Most reviewers were let down by their experience overall. Buyers frequently shared that they experienced delivery delays and received items that differed from the descriptions provided online. Many people warned that funds were debited immediately through various payment methods without any proper order confirmation or delivery guarantees.
Some reviewers were not happy with the customer service, explaining that online support agents only offered automated replies and failed to provide meaningful help. Shoppers also encountered frustrating obstacles when trying to navigate the platform, as faulty website features and strict policies made handling returns or securing refunds nearly impossible.
خیلی هم عالی — اینم نسخه
> I purchased two cars through Alibaba, and unfortunately, both of them turned out to be defective and in very poor condition. Neither of the vehicles met any acceptable standards. Despite the clear issues, Alibaba — instead of protecting the buyer’s rights — sided with the supplier and informed me that only €300 would be refunded, while I must still keep the faulty vehicles. This is completely unacceptable to me, and I am very disappointed with the way Alibaba handled this situation. I expected better customer support and fair treatment as a buyer. I sincerely hope Alibaba will reconsider its customer service policies and start prioritizing customer protection in cases like
Alibaba Protects Sellers, Not Buyers — Even When You're Clearly Right
I ordered from Jinhua Wangyuan Packaging Products Co., Ltd. ( Zhejiang, China) — they claim to specialize in polymailers and custom packaging. I specifically ordered 2.7 mil thick shipping bags, because the seller themselves told me that’s what I needed.
What I received was clearly thinner, not what I paid for, and completely unusable for my business. The bags would tear during normal use.
I submitted everything Alibaba asked for:
Videos comparing the weight of the bags to a previous correct order
Screenshots where the seller admitted the bags were thinner
The original confirmed spec showing 2.7 mil
A full explanation of why the thinner bags are not acceptable for my use
Despite all of that, Alibaba sided with the seller, who gave no evidence at all. They told me:
“The product has defects, but it may not have reached the level of a full refund.”
So they agree the product is wrong — but because the seller says it’s "still usable," I was told I don’t deserve a refund? That’s not protection. That’s nonsense.
Then they claimed I “didn’t respond in time” to a refund offer. That is false. I did respond, and I clearly said I would not accept a $200 refund for a large, incorrect order. Instead of continuing the conversation, they closed the case and gave me nothing.
I was passed from department to department. No one held the seller accountable. The burden of proof was entirely on me, even though the seller admitted fault and I provided evidence — they did not.
I filed a chargeback through my credit card, and that’s the only reason I’m getting justice. Alibaba's Trade Assurance failed me completely.
⚠️ Warning to buyers:
Do not trust Alibaba to protect you. If you're going to buy, use a credit card so you can file a chargeback. Better yet, cut out Alibaba completely and deal directly with suppliers — at least then you’re not paying a middleman who won’t stand by you.
Pacco mai ricevuto.
BAD EXPERIENCE WITH ALIBABA AND UPS. Both are unreliable. I never received my package, UPS claims the address is wrong, but instead of calling me or taking the package to a UPS collection center, they take it back to Germany. ALIBABA refuses to ship it back to me, even though I want to pay for the shipping again. Both ALIBABA and UPS refuse to refund me, blocking the process at the source. I will never buy anything from ALIBABAs again, nor will I ship with UPS.
Alibaba does NOT protect buyers. Warning: you can lose your money and receive nothing in return.
We purchased medical equipment from Hebei Forever Beauty Laser Technology Development Co., Ltd. via Alibaba.
The device was non-functional from the first day. The seller offered to send a replacement lamp, even though our certified engineer confirmed the problem was system-related and much deeper. The seller ignored this and simply delayed responses to run out the dispute window.
Despite clear technical evidence and repeated warnings, Alibaba support completely ignored our side, claimed the protection period had expired, and closed the case in the seller’s favor.
Now the seller has disappeared, we are left with a dead machine — and no support whatsoever.
We have submitted complaints to Trustly, the receiving bank, and European consumer protection authorities.
This is not just a bad experience — this is a case of Alibaba enabling fraudulent behavior by covering for its dishonest suppliers.
Bottom line:
If you believe Alibaba is a safe B2B platform — think again.
There is no real buyer protection.
Once you pay, you’re completely at the mercy of the seller. And Alibaba? They walk away.
Avoid Hebei Forever Beauty Laser. And think twice before trusting Alibaba at all.
It's a scam. I ordered goods and paid a lot in shipping costs. They send a non-existent Tracking number. They charge more on the credit card than the order amount, and they charge undeclared tax for goods that are not sent at all. My goods were paid for in mid-February and have not been sent yet.
Order a Mount 61 USD. Credit card 164 USD.
Now they say half of it is out of stock, but they have charged for the entire order, and doubled the tax and shipping costs. My order still hasn't shipped. Really bad recommendation.
Order no 241394383501021747
Poor aftercare.
Bought products, 3 out of 10 were faulty within 2 weeks of buying. Supplier declined me returning the whole order.
Escalate to numerous people at alibaba they did nothing.
Sellers told me to wait till after 28days and he will refund and now ignores messages now outside of 28days. Alibaba have the proof but dont care
I purchased two small excavators from Shanghai Qianzhi Trading from China last year which has turned bad. I put an RFQ request out through the AliBarba platform and got a lot of responses with Shanghai offering one of the best solutions for the extra equipment I requested. The condition I stipulated was that everything went through the AliBarba platform so I would be covered with Trade Assurance guarantee so I paid the 30% deposit as per AliBarba rules but Shanghai kept stalling the delivery date so I contacted AliBarba and Shanghai then provided the shipping information which I paid the final payment.When I received the machines they were not clean so I had to pay extra fees for MPI to have this done so I could receive them.On receiving them they were in a sad state as they were not restrained in the container and they had a lot of damage to panels,wiring which may have shorted out in transit or may have been like it before they were sent. The extras requested were missing parts and the extra piping and valving were missing with the hosing just pushed inside the belly plates making it looking like they were installed to the machines in the photos. The machines that I received looked nothing like the ones that I received prior to the purchasing and I tried to discuss this with Shanghai’s management but was then blocked from contacting them so I lodged a dispute with AliBarba and after months of waiting for an answer I was informed that they would not go any further with this due to myself not providing enough evidence which is a false statement as I submitted everything I had including the RFQ request stating everything was to go through the AliBarba platform for Trade Assurance.They did state that they would not close the file in case I have new evidence which I have sent to them showing that this company is a repeat offender and one of these other companies that has been caught out like I have been has also contacted AliBarba also.Shanghai Qianzhi is still sourcing sales through the AliBarba site which I mentioned to AliBarba but nothing has been done about this so I now would like to warn other people to be very careful of what you purchase from AliBarba as they are not prepared to stand by you if it turns bad. I have purchased from a lot of legit companies in China and they are not all bad so companies like Shanghai Qianzhi need to be brought out in to the public attention and be shut down as obviously AliBarba don’t care about how bad they really are.
Biggest scammer platform - Alibaba and aliexpress, bought are supporting scammers by its customer service. and forget about warranty for items You bought.
Purchased an item online for about $200 and they never shipped the item to me and they would not refund my money. I am still trying to resolve this 3 months later and have still not received the merchandise I paid for or a refund. You have been warned.
Protection by trade assurance gives you almost no help. Disputes are run indirectly through Alibaba and nearly impossible to contact trade assurance directly and this is deliberately maintained to prevent refunds
Never buy anything from Alibaba. I ordered a £185 Cricket bat and the verified seller in their website gave me a fake bat. When i log a complaint their customer service team turned me down saying they only deal with if products are not received but not get involved about product quality. Seems like they purposely let people use their website and help people to get scammed.
Alibaba guarantees delivery, which should give you peace of mind.
The problem is just, that they do not honor their guarantees, but instead hold their hand over their Chinese suppliers, and jointly steal the customers' money.
Chinese morality ??
absolute scam site.
I paid for delivery 600 usd.
But then alibaba and supplier ask more more 700 usd to pay in some transit port.
Do not use this site to buy something.
They try to take additional money.
And than you a like a hostage. They write, pay more or you will lose your order.
I am fed up of trying to get hold of someone who can assist no one speaks English iam getting no where pls sort this out iam asking a question and cannotvgetvhold of anyone
Alibaba.com is a top option for both wholesale and retail customers because to its enormous product selection, affordable prices, and dependable international shipping.
Inconsistent product sizing and quality, trade assurance is not real. I bought two items. One order had inconsistent product sizing. The second order (from a different supplier) was poor quality. Trade assurance does nothing. To place an order and get it shipped to the US takes 6-8 weeks. Trade assurance is only for 30 days. What a joke.
Alibaba doesn't take their complaints on lack of safety and continuing dangerous trading measures, very seriously.
They are selling self-assembly do-it-yourself shower/steam/jacuzzi units with all kinds of electrical components, but they refuse to provide the buyer with a wiring diagram or schematic despite many protests.
Someday, some innocent buy will be electrocuted or his house will burn down.
You might able to find good products on Alibaba but buying is quite risky. Buyers are only protected for 30 days (sometimes 60) and if you use a freight forwarder, you won't even have received the products before buyer protection has already expired. And even if it hasn't, Alibaba almost always sides with the seller to protect Chinese export businesses.
In many cases it's completely up to the seller to provide any after-sale service, warranty or refunds. Even if there is a warranty, sellers are not obligated to honor it because the short buyer protection has most likely already expired.
Alibaba is one of the most trusted shops I have ever had. I have already purchased five times with them andthey provide fast service. Thumbs up for me!
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