Allivet

Thank you so much for your kind words! We're delighted to hear you've had consistently positive experiences with both our team and your orders.

Hi Lori, We're sorry to hear about your experience and understand your frustration. We reached out to you by email to review the terms and conditions associated with the gift certificate. On our end, the terms provided state that it cannot be combined with any other promotional offer. In an effort to resolve your concerns, our supervisor offered to make a one-time exception and honor the gift certificate with your promotion, but we understand you chose not to accept that resolution. We appreciate your many years as a customer and regret that this experience has impacted your trust in us. Thank you for sharing your feedback.

Thank you for your kind review! We're so happy to know you've found value in both our service and our pricing.

Thank you so much for your wonderful review! We're delighted to hear you've found great value with us and that we've been able to help make caring for your pet more affordable.

Thank you so much for your thoughtful review! We're thrilled to know we've been able to make managing your pet's care a little easier. We truly appreciate your trust in our AutoShip program and our team. Thank you for choosing Allivet.

Thank you for your kind review! We're so glad you've had a positive experience with our team. We truly appreciate your support and look forward to continuing to provide dependable service for you and your pet.

Thank you so much for your thoughtful review! We're grateful for the opportunity to support you and your pet's needs. Keeping our customers informed and making the prescription process as smooth as possible is important to us, and we're delighted to know we've earned your trust. We truly appreciate your support and look forward to serving you again.

Hi George, We're sorry to hear about your experience and understand how frustrating this situation has been. We have received your review and are currently reviewing your account to better understand what occurred. A member of our team will be reaching out to you shortly to discuss your concerns and work toward a resolution.

Thank you for taking the time to share your experience. We're glad we could help make the process easier for you and keep you updated along the way. We’re sorry the first order took longer than expected, but we appreciate your patience while everything was sorted out. It’s great to hear you were able to get the medication you needed, and we’re happy to know things are set up more smoothly for next time. We appreciate your trust and look forward to being here for you and your cat.

Hello Peggy, Thank you for taking the time to share your feedback. We're sorry to hear that the turnaround time for your prescriptions did not meet your expectations. We understand how important it is to receive your pet's medication as quickly as possible. After reviewing your orders, we confirmed that both prescriptions were approved the same day they were received by our pharmacy. Unfortunately, your first order experienced an unexpected fulfillment delay before shipping, while your second order shipped promptly after approval. We attempted to reach you to discuss your experience and left a voicemail. We'd appreciate the opportunity to speak with you directly and answer any questions you may have. Please give us a call to 877-583-1815.

Thank you for your kind review! We're so glad you had a positive experience from start to finish. We appreciate your trust and are grateful for the opportunity to help care for your pet while providing dependable service and great value. We look forward to serving you again.

Thank you so much for your kind review! We're grateful for the opportunity to help make managing your pet's prescriptions a little easier.

Thank you for your review! We're so glad we've been able to make managing your pet's medications simple and convenient.

Hi Sheila, We're very sorry to hear about your experience and appreciate you taking the time to share your concerns. We'd like to clarify that pharmacy regulations require us to receive either authorization directly from your veterinarian or the original written prescription mailed by the pet owner. Unfortunately, we are unable to accept a prescription forwarded electronically by a customer. Information regarding our prescription requirements, as well as pending payment authorizations, is available on our website prior to placing an order. After reviewing your account, we confirmed that your order did not ship because we were still awaiting the required prescription for Heartgard from your veterinarian. While we did receive the prescription for NexGard, the Heartgard authorization was not received within the required timeframe, and the order was ultimately canceled. We have attempted to reach you several times using the phone number on file but have been unable to connect. We have also sent follow-up communication via email. We would still welcome the opportunity to speak with you but have not received a response via email. Please give us a call at 877-583-1815 at your convenience.

Thank you for your kind review! We're grateful for the opportunity to care for your pet and are thrilled to know you've had a positive experience with our team.

Thank you so much for your kind review! We're thrilled to hear you had such a positive experience with our team.

Hi Michael, We're very sorry to hear about your experience and understand how frustrating it was not knowing the status of your pet's medication. We sincerely apologize for the delay and the concern this caused. After reviewing your order, we confirmed that it was shipped promptly after it was placed. Because the medication is an aerosol product, carrier regulations require it to travel via ground service and it cannot be expedited by air. Unfortunately, while the package was in transit, FedEx reported that it had been damaged and returned it to us before it could be delivered. As soon as we became aware of the issue, we created a replacement order, which shipped within 24 hours and was delivered just a few business days later. We understand how important it is to receive your pet's medication on time, and we regret that circumstances outside of our control affected your original shipment.

Thank you for taking the time to share your experience! We're so glad we could make the process smooth from start to finish and keep you informed every step of the way. We appreciate your trust and are grateful for the opportunity to provide quality care at a great value. We look forward to serving you again in the future.

Thank you so much for your kind words! Knowing our team made such a positive impression means the world to us.