Allivet

Thank you for your heartfelt review. We're so sorry to hear about your sweet girl's recent diagnosis and can only imagine how overwhelming this time must be for you and your family. It means so much to know our team was able to provide a little compassion and support when you needed it most. Thank you for your kind recommendation and for trusting us to be part of your pet's care.

Thank you for taking the time to share your experience! It means so much to know our team was able to make the process easy and provide the support you needed.

您好Patty， 对于您遇到的沮丧和困惑，我们深表歉意。我们理解看到重复扣款以及收到关于订单的矛盾信息是多么令人担忧。 我们联系您是想跟进此事，并告知您重复的AutoShip订单已被取消。根据您所在金融机构的处理时间，任何待处理的授权应在3-5个工作日内从您的账户中取消。 我们仍然希望能有机会与您通话，回顾您的AutoShip计划并回答任何剩余问题。请方便时致电877-583-1815，以便我们调查此事并寻求解决方案。

非常感谢您的精彩反馈！很高兴听到您对我们的客服团队有如此好的体验。

Thank you so much for your thoughtful review! We're glad we could help navigate the challenges and keep you updated throughout the process.

Thank you for the fantastic review! We're so glad to hear AutoShip has been reliable and that you're enjoying the savings it provides.

Thank you for your kind review! We're sorry your original order didn't arrive as expected, but we're glad our team was able to quickly send a replacement and get your pet's medication to you. It means so much to hear that our customer service made a positive impression. Thank you for your trust and support!

Thank you for the great review! We truly appreciate your support and look forward to continuing to care for your pet's needs.

Hi Paul, We're very sorry to hear about the delay in receiving your pet's medication. After reviewing your order, we confirmed that your prescription was processed and shipped promptly. Unfortunately, once it was in the carrier's possession, the package experienced unexpected transit delays. We reached out and left you a voicemail because we'd appreciate the opportunity to discuss your experience.

Hi Lisa, Thank you for sharing your feedback. We're sorry for the confusion and frustration caused by the conflicting updates you received. After reviewing your account, we found that your original order was canceled after you let us know you had a surplus of medication on hand and that your dog needed to be seen by your veterinarian before a new prescription could be issued. Once we received the updated prescription following your pet's visit, a new order was created and shipped. We also reached out and left a voicemail because we'd appreciate the opportunity to discuss your experience and answer any remaining questions. Please give us a call to 877-583-1815.

Thank you so much for your kind words! We're glad our team was able to help when your prescription was lost in the mail and get things back on track.

Thank you for the kind words! We're so glad our team was able to listen to your concerns and help make everything go smoothly.

Thank you for taking the time to share your experience! We're so glad our team could help navigate the prescription update and make the process as smooth as possible.

Thank you for your review! We're grateful you chose Allivet for your pet's care and are happy we could make the experience a convenient one.

Hi Anita, Thank you for your feedback. We appreciate you taking the time to share your experience and understand your suggestion for making AutoShip easier to access. For future reference, if you hover over the Sign In/Account link at the top of the website, a menu will appear with a direct link to My AutoShip.

您好Elizabeth， 感谢您的反馈，对于您订单的延迟我们深表歉意。我们理解这有多么令人沮丧，尤其是考虑到及时收到疫苗对您预约的兽医就诊有多么重要。 在审核您的订单后，我们发现虽然假期导致了最初的延迟，但我们的药房重新开业后您的订单本应优先处理。我们真诚地为没有做到这一点道歉。 我们也尝试通过电话与您联系，因为我们希望能有机会亲自了解您的经历。如果您愿意，请致电877-583-1815。

您好Marjorie， 感谢您抽出时间与我们交谈。对于您在订单中遇到的沮丧和失望，我们深表歉意。 在审核您的账户后，我们确认您的订单是在7月2日晚上提交的。我们的药房在7月3日因庆祝独立日假期而关闭，重新开业后恢复处理。然而我们理解，这次延迟未能达到您的期望，对于假期影响未能更清楚地传达给您，我们深表歉意。 我们感谢您给予我们与您讨论您关切的机会。

您好Susan， 感谢您今天抽出时间与我们交谈。对于您在整个过程中遇到的沮丧，我们真诚道歉。 我们感谢您给予我们直接与您回顾您关切的机会。正如我们所讨论的，我们已经关闭了您的账户，确认您的AutoShip已取消，删除了您的支付信息，并发送了确认邮件供您存档。我们也按照您的要求处理了档案中的处方。 感谢您给予我们解决您关切的机会。我们感谢您的时间，也很高兴我们能够寻求解决方案。

您好Ryan， 对于您订单的延迟我们深表歉意。我们知道按时收到这些药物有多么重要。我们联系了您并留下了语音留言，因为我们想尽快帮助您解决这个问题。在审核您的订单后，我们确认处方在订单提交后三天获得批准，订单随后发货。不幸的是，自承运商取件后就没有任何物流更新。为了避免进一步延迟，我们已经为您创建了一个补发订单，使用次日达快递发货。 我们希望您方便时给我们回电，以便我们直接与您跟进。我们的电话号码是877-583-1815。

您好Jay， 很抱歉听到您订单延迟的消息。我们想查看一下订单，看看延迟的原因是什么。请您回复我们的Trustpilot信息请求或致电877-583-1815。