Allivet

Thank you for your wonderful review! We're so glad to hear we've been able to make caring for both of your pets a little easier.

Hi Hannah, Thank you for taking the time to speak with us. We sincerely apologize for the delay in getting your pet's prescription to you and appreciate your patience while we worked through the issue. After reviewing your account, we found that your original order encountered an unexpected system issue that prevented it from moving forward. We're grateful for the opportunity to speak with you directly and appreciate your understanding. Thank you for giving us the chance to make things right.

Hi Laura, We're very sorry to hear about your experience and understand how frustrating it is when there are delays involving your pet's medication. We'd like to clarify that Allivet does not require a new prescription approval for every AutoShip order if your veterinarian has authorized multiple refills. Once we receive a prescription with available refills, it remains on file and is used for future orders until the prescription expires or all authorized refills have been dispensed. We have reached out to you and would love the opportunity to speak with you directly to review your account and better understand what caused the delays you experienced. Please give our team a call at 877-583-1815 at your convenience.

Thank you so much for your wonderful review! We're delighted to hear that we could make the prescription process easier for you and help take one more thing off your plate.

Thank you for your kind review! We're so glad you've had a positive experience with us.

Thank you for your wonderful review! Knowing that our team made such a positive impression means a lot to us.

Hi Mark, Thank you for taking the time to share your experience. We're sorry to hear your first experience with AutoShip was frustrating, especially with your travel plans and the need to make sure your pup had medication on time. We reached out because we'd like to review your AutoShip schedule with you and make sure it's aligned with your pet's needs going forward. Please give us a call back at your convenience so we can help get everything set up the way you'd like.

Thank you so much for your kind words! We're delighted to hear we've been able to make caring for your pet a little easier. We truly appreciate your trust and are grateful to be part of your pet's care. We look forward to serving you for years to come.

Hi Bunny, Thank you for taking the time to speak with us today. We’re sorry for the confusion and frustration surrounding your order. After reviewing your account together, we confirmed that your veterinarian approved a 3-month supply, which is what our pharmacy dispensed. Our pharmacy team also sent an email before the order shipped to notify you of the approved quantity. We understand this was different than what you expected, and we appreciate the opportunity to clarify the situation. As discussed, if you'd like to place a new order for the additional 3-month supply, we'd be happy to honor the same promotional pricing you originally received. Thank you again for taking the time to speak with us. We appreciate the opportunity to help.

Thank you for taking the time to share your experience! We're grateful for your support and are so pleased we could provide the service you were looking for.

We're grateful for the opportunity to help care for your dog while making their medications more affordable. We truly appreciate your trust and look forward to being here whenever you need us.

Thank you for your kind review! We're sorry your original package was delayed in transit, but we're so glad we could get a replacement out to you quickly. Your pet's health is our top priority, and we're happy we could help make sure your dog received the supplement they needed. Thank you for your trust and support!

Thank you so much for your thoughtful review! We're thrilled to hear your first experience with us was a positive one. It means a lot that you've chosen to trust Allivet for your pet's care. We appreciate your recommendation and look forward to serving you and your pet for many years to come.

Thank you for your kind review! We're glad we can help make managing your pet's prescriptions a little easier.

Thank you so much for your wonderful review! We're delighted to hear that we could make the prescription process easier for you and help take one more thing off your plate. Your trust means a great deal to us, and we're honored to be part of Daisy's care. We look forward to serving you both again in the future!

Thank you for your heartfelt review. We're so sorry for the loss of your beloved pet. Please know our hearts go out to you during this difficult time. It means so much to us that we could provide a little comfort when you needed it most. Thank you for trusting us with your pet's care, and if the time comes when you welcome another companion into your life, we'd be honored to be there for you again.

Thank you for being a loyal Allivet customer over the years! Your continued trust means so much to us. We're grateful for the opportunity to support you and your pet, and we're committed to providing dependable service every step of the way. We look forward to serving you for many years to come.

Thank you so much for your kind words! Knowing that our team made you feel comfortable and welcomed means a great deal to us.

Thank you for taking the time to share your experience! We're grateful for your trust and are so glad our team could help make the prescription process as smooth as possible.

Thank you for your review! We're grateful you chose Allivet and are happy we could provide both value and a positive experience.