Reviewers had a great experience with this company. Customers frequently praise the exceptional overall quality of the hair, noting that the units are consistently soft, wonderfully full, and remarkably easy to style. Many consumers also appreciate the exceptionally helpful and responsive customer service, mentioning that staff members take great care of their unique daily needs.
Some reviewers were not happy with the product quality, mentioning unexpectedly thin units or items that looked completely different from the advertised pictures. A few consumers also experienced frustrating shipping delays and faced serious difficulties when trying to communicate with support to secure proper refunds.
I ordered the hair 2 weeks before going on holiday. I then wrote an email explaining that I needed the before I left for my holiday. They assured me they will deliver and they sure did. Their hair quality is top tier and 5/5 for the customer service
very disappointed in Amanda hair, shipping times are crazy, i had to wait weeks to receive 2 wigs that were so thin you can see through them. they smelled very weird and gross. Amanda hair does NOT honor their 30 day return policy because they state the wigs were “customized” even though i did not request ANY customizations whatsoever. Now im stuck with 2 wigs that I can’t even wear because they are so thin, both of these wigs combined would not even make one bundle of hair. I ordered hair from a different company 1 week after I ordered from Amanda and I still received that order before I received my order from Amanda! poor quality, poor company, do not order from them if you actually want what you’re paying for!!!
amandahairs.com 回复2026-07-06
Dear customer, we are very sorry for the unpleasant shopping experience. If you are still not satisfied with the product, please contact us to help you with a return.
I've ordered 5 wigs from Amanda Hair and will probably order more lol. Amanda Hair is one of the best wig companies I've ever tried. Honestly the best I've tried so far. Their customer service is amazing. Wig quality is 10/10.
Amanda Hair is top tier 💯 I never had a bad experience! I would love to be a affiliate for this wig company. So far my favorite. All of the wigs are full from root to ends, the lace is very easy to melt, and the hair is very light weight ❤️❤️❤️❤️ 10 out of 10 for me.
I ordered have ordered two wigs from Amanda Hair and was satisfied with each order. Both wigs arrived as described. The second wig was a custom order and the vendor was very responsive to questions I had about the wig while the customizations were being made. Will definitely be purchasing again soon!
Been trying to cancel an order and they just ignore you and try and email ping pong with you to draw the time out as long as possible
Cancel AM94467 already!
UPDATE they did NOT promptly cancel, it took 2 days of them emailing me back and forth trying to convince me to still take the order, they ignored me and deleted my comments on every social media platform. I will be going back to the other wig company YOU know the NICE one! I have never been treated like this before by a company, absolute shysters. Definitely lost my business now, and I buy a lot of expensive hair! Not from you that's for sure.
amandahairs.com 回复2026-07-01
We have promptly cancelled your order and issued a refund to your payment account; please check your account for the funds. We look forward to serving you again.
Don’t waste your money on this company. I bought a wig from them. Shipping was super slow. Then when the wig finally showed up, it didn’t look nothing like the picture on their website. The return policy is to ship it back at your own expense to all places China. 😡
amandahairs.com 回复2026-07-01
Dear [Caron],
Thank you for your candid feedback; we sincerely apologize for the poor experience you had.
You are absolutely right—the shipping delay was unacceptable, and we are currently in the process of switching logistics providers. Even more concerning is the fact that the wig you received did not match the photos on our website; this represents a failure in our quality control, and we offer no excuses for it.
Regarding the return shipping costs, we fully understand your dissatisfaction. Since the product you received does not match the description, we are happy to arrange a return or exchange for you.
We have updated the product images on our website and added actual product videos to prevent similar misunderstandings for future customers.
Do NOT BUY! I ordered an ombré hair that was advertised as layers and really pretty and they sent me a black wig with the ends colored brown which was different from the advertised one on their page and the density I ordered was 250 grams but they sent me a 180 grams wig and It took about a month to get it. I reached out to them with pictures to let them know and they told me it was not returnable as it’s custom colored and offered me $20 refund on a wig that was almost $300. If I could add pictures here I will so people can see and avoid them. On social medial both instagram and TikTok a lot of people have the same issue and they completely ignore you and filter their comments on the website to only show the good reviews so that you can order more hair. You guys should count your days because you’ll soon be cancelled!!!
amandahairs.com 回复2026-07-06
Dear customer, we are very sorry for the unpleasant shopping experience. If you are still not satisfied with the product, please contact us to help you with a return.
I placed an order and reached out to have my wig cap customized. Emily immediately responded to me and assured me they would be able to customize my sizing and it wouldn’t affect my delivery date by much. I really appreciated how prompt and professional she was as this is my first time ordering from them.
Very satisfied with the look and quality of the wigs from Amanda Hair. I have received so many compliments on the look and color. This company is my new go to for wig purchases. In addition delivery is swift and dependable.