理赔很容易，客服也很热心……
Very easy to file a claim and helpful staff.
Aon Affinity Travel Practice 回复2026-04-10
谢谢你的反馈，John。
关于 Aon Affinity Travel Practice
数据更新- 网站
- aontravelclaim.com
- 分类
- 金钱与保险
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 100 条评价
- 差评回复率
- 100%（16/16 条）
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商家自述
Aon致力于做出更明智的决策——我们帮助人们做出更好的决策，以保护并丰富全球人民的生活。我们相信，当企业服务的社区和雇佣的人们蓬勃发展时，企业才能茁壮成长。我们的文化使我们能够每天发挥最佳水平，为客户及其客户完成卓越工作。 Aon Affinity的旅行业务是全球众多知名旅游公司提供定制旅行保险项目的领导者。专注于定制旅行保险项目的设计、分销和管理，我们致力于为旅行客户以及受我们旅行保护项目保障的旅行者提供无与伦比的服务。 LinkedIn: https://www.linkedin.com/company/aon-affinity-travel 关注我们的Twitter @AonTravel: http://bit.ly/2gbFZ5D 访问我们的旅行博客: https://www.aon.com/travel_blog/default.jsp 职业机会: https://aon.io/traveljobs
以上内容由商家自行提供，未经平台核实。Aon Affinity Travel Practice靠谱吗？
Aon Affinity Travel Practice（aontravelclaim.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 100 条用户评价，属于金钱与保险分类，口碑良好。84% 的评价为 4 星及以上，12% 为 1 星；商家回复了 100% 的差评；评价主要围绕退款、客户服务。数据最后更新于 2026-08-29。
评价综述
AI 生成绝大多数人对这家公司体验非常好。客户普遍赞赏提交保险理赔和获得快速退款既快捷又简便，无需面对不必要的麻烦。许多人经常提到在线系统简单直观，客服人员特别礼貌且乐于助人。 不过，也有部分客户反映，持续要求提供额外医疗文件让整个报销流程相当令人沮丧。少数旅行者表示，在处理待解决问题时，很难获得清晰的进度更新或联系到能提供帮助的代表。一些用户在这些棘手情况下遇到了延迟，或觉得沟通方面还有改进空间。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
值得合作的好公司
It was a pleasure working with AON Affinity during a difficult situation. We had to cancel right before the cruise because my husband was very ill and hospitalized. Once I worked everything out with Oceana Cruises I then reached out to Aon Affinity. Their Customer Service team was excellent on the phone helping to guide me through the process and answered all my questions about necessary documentation. The only negative to the whole experience was their website. It was not at all “ user friendly “. I had to submit information twice because the system had a glitch. It actually felt like they wanted to make the process difficult to submit. That is when I called Customer Service and they helped me finally complete the process. Our funds were returned when they said they would be, and that is always nice. I will definitely use them again when my husband is healthy enough to travel again.
Aon Affinity Travel Practice 回复2026-04-07
谢谢分享如此详细的反馈，我们非常感激，Joann。
体验很棒
We bought coverage through AON for a cruise on RC. My husband ended up in the hospital the week before and the Drs said that he couldn’t travel for a while. AON was great! We submitted our evidence and heard back in just a few days. Within a week or so later, our money was deposited into our bank account. Much easier and quicker than we ever thought. This was our first experience having to cash in on travel insurance. We will be using AON for all travel now.
Aon Affinity Travel Practice 回复2026-04-07
非常感谢，Karen。
最终还是拿到了全额退款
I did receive the full refund I was entitled to although the timeframe involved in completing all the steps was much greater than I was expecting. I wasn't aware of how many hoops I had to jump through to eventually get my refund for a travel accident I experienced. However AON makes it easy to upload the necessary documents and understandable as to exactly what is required to complete the process.
Aon Affinity Travel Practice 回复2026-04-07
谢谢你的反馈，Don。我们会用这些反馈来持续改进我们的服务和流程。
谢谢
Although it took some time with having to send and resend requested documents; I was very pleased that there was no real issue with the company taking responsiblity of their staff's error.
Aon Affinity Travel Practice 回复2026-04-10
谢谢，Michelle。对于团队可能出现的错误，我们深表歉意。
一切都挺顺利的
EVERYTHING WORKED WELL, EXCEPT FOR NOT RECIEVING GUIDANCE ON THE FORMAT REQUIRED FOR DOCTOR'S AFFADAVIT LETTER UNTIL AFTER I SUBMITTED HER FIRST LETTER. SO I NEEDED TO ASK HER FOR ANOTHER AND THEN GO THROUGH SOME INSURANCE STEPS AGAIN.
Aon Affinity Travel Practice 回复2026-04-10
谢谢，Rita。
沟通很顺畅
The communication from AON concerning the information needed was clear and I was given time to collect what I needed.
Aon Affinity Travel Practice 回复2026-04-10
谢谢，Christine。
超简单！
提交了一份简单的理赔表，几天后我就收到了赔付。还有什么不满意的呢。
Aon Affinity Travel Practice 回复2026-03-16
很高兴听到你这么说。谢谢，Douglas。
我能上传所有文件……是的。流程很清晰，我能上传所有需要的材料。
我能上传 AON 要求的所有文件。流程快速、简单且全面。
Aon Affinity Travel Practice 回复2026-03-11
谢谢抽出时间分享你的体验，Judy。
AON服务
AON 让因医疗原因取消公主邮轮的理赔申请变得很简单。服务快捷，审批迅速，几周后就赔付了理赔款。
Aon Affinity Travel Practice 回复2026-03-16
谢谢，Jack。
退款
网站容易访问，表格也容易填写。我只要寄出去，钱就打到我的银行账户了。退款非常顺畅快捷。
Aon Affinity Travel Practice 回复2026-03-09
谢谢Russell。
用AON Affinity Travel Insurance的体验很棒
不幸的是，因为我妹妹出了医疗状况，而我又是她的主要照护者，我和丈夫不得不取消邮轮行程。幸好我们有 AON Affinity 旅游保险。我们按要求提交了理赔申请和医疗信息表（医生填写起来很方便）。理赔审核和处理都非常快，没有任何问题。强烈推荐 AON 满足你的旅游保险需求！！！
Aon Affinity Travel Practice 回复2026-03-06
谢谢Kim的暖心话语。感谢您抽出时间分享您的体验。
家里突发急事，导致我们错过了……
家里突发急事，让我们这个冬天没能去成度假。我以前从没用过旅游保险，所以理赔一切顺利时我挺惊喜的。非常感谢！
Aon Affinity Travel Practice 回复2026-03-06
谢谢Diane。感谢您分享您的体验！
流程快速简便……
填写必要表格的说明很简单，流程也很快完成。
Aon Affinity Travel Practice 回复2026-03-06
谢谢Susie。
愚蠢的保险保障
我们买了皇家加勒比提供的最好的旅行保险。碰巧是 Aon 的。我们在两个港口被跳过时，他们对我们毫无补偿帮助。谁在乎你丢了行李，你可以买新衣服活下去。你省吃俭用为了一个你认为值得铭记的假期，结果却变成了多出来的几天。太棒了。船长让我们写信给保险公司要求某种补偿。但被拒绝了，因为那不在承保范围内。邮轮公司为什么要卖这么没用的保险……我建议你不要浪费钱用邮轮推荐的公司，他们可能拿回扣……自己买保险，省钱！！！
Aon Affinity Travel Practice 回复2026-03-05
感谢您的反馈。我们以此不断改进。很抱歉该方案在此情况下未能满足您的需求。
他们的沟通方式太糟糕了
They are horrible with communication; misleading as they have you chase after items that they aren’t going to cover. You are always dealing with a different person. Very unclear in what they want when they send you an email. Claim submission portal doesn’t work well, they always come back with they haven’t received paperwork. They pay very little for a lot of effort! Feels very much like a scam! Took almost a year for them to settle claim and I was very unhappy with what they covered.
Aon Affinity Travel Practice 回复2026-03-05
我们已请求信息以确认您的索赔。一旦找到，我们将核实准确性。谢谢。
愉快的体验
Received approval and reimbursement timely. No issues. Customer service person was helpful and knowledgeable.
Aon Affinity Travel Practice 回复2026-03-05
谢谢 Lynn。
7天内全额退款
Got my full amount refunded within 7 days for a 21 day trip to India that we had to cancel 3 days before departure on account of a health crisis by my wife. I just made sure to submit the full physician attestation with all details.
Aon Affinity Travel Practice 回复2026-03-05
感谢您分享您的体验，David。
保费很合理
The insurance premium was reasonable. The requirements for invoking the policy were reasonable and easy to understand. The customer service was outstanding!!!
Aon Affinity Travel Practice 回复2026-03-05
谢谢 James！
服务超棒
服务很棒
Aon Affinity Travel Practice 回复2026-03-05
太好了，谢谢Marie。
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