Aspire is the all-in-one finance platform for modern businesses globally, helping over 50,000 companies save time and money with international payments, treasury, expense, payable, and receivable management solutions - accessible via a single, user-friendly account.Headquartered in Singapore, Aspire has 600+ employees across nine countries, clients in 30+ markets and is backed by global top tier VCs, including Sequoia, Lightspeed, Y-Combinator, Tencent and Paypal. In 2023, Aspire closed an oversubscribed US$100M Series C round and announced that it has achieved profitability.
Reviewers had a great experience with this company. Customers frequently praise the intuitive user interface, quick onboarding process, and responsive support team that assists with various queries. Many people find managing daily business finances simple and efficient, deeply appreciating how smooth the overall setup feels from day one. Reviewers often praise the helpful staff who go above and beyond to resolve payment links and account questions promptly.
However, some people mentioned frustrating delays with international transfers and unresponsive customer service when payment issues arose unexpectedly. Others noted that the onboarding process involved tedious document requests, strict compliance checks, and complicated verification requirements.
We used to be a happy customer but things changed.
Things started going down hill when I recommended a business contact for aspire - and they tried to get out of paying the commission. Very embarassing experience for me with my business contact.
Then the cashback went from 3% on high spend to 1% now.
Recently they charged me >100 SGD for an international transfer. They then held the transfer for some obscure reason and It took customer service more then a week to find out. Meanwhile we couldnt pay our business partners.
They also dropped our account manager without notice and and and. Cannot recommend right now.
I love the individual credit cards you can assign to payments. I had to cancel one of my credit cards because I couldn't get a vendor to stop charging me. This doesn't happen with Aspire if you end a relationship with a vendor. You just cancel the card attached, because it's the only one you use for that payment!
After several weeks of trying to open an account with Aspire, I decided to withdraw my application.
Throughout the process, I repeatedly received requests for additional documents. Requirements changed, and documents that had previously been accepted were later rejected, leading to yet more requests. I exchanged at least 20 emails during this process.
What frustrated me most was receiving further document requests even after being assured that the previous request would be the last.
I understand that opening an account involves compliance checks. However, in my experience, Aspire’s process was inconsistent, unprofessional, and showed little respect for my time.
Ultimately, I concluded that Aspire was not the right service for our company. I’m disappointed by the experience and regret the time I spent on the application.
Aspire 回复2026-10-14
We apologize for the length of the application process and the repeated document requests. Thank you for describing your experience in detail. We’ve passed your experience to our onboarding team so they can look at where the process fell short.
Team Aspire
The Aspire account opening process was smooth and straightforward. Everything worked well, including the card setup. Overall, I am very satisfied with the experience and the service provided.
Funds Held for Almost One Month Without Clear Answers
Very poor experience. An incoming international transfer sent on 26 August has still not been credited after 28 days. We provided all requested documents on 12 September, but after 11 calendar days / 8 business days, there is still no clear answer. The funds remain held/uncredited, and Aspire does not provide specific details on where the money is, whether it will be credited, rejected, or returned. Based on this experience, I would not recommend this account or banking service to anyone.
removing components and features without informing client with ample or sufficient time to react.
Aspire 回复2026-09-25
We're sorry features were removed without enough notice. Let us know which components you're missing at [email protected] so we can flag it to product.
Team Aspire
We're sorry cost has been a pain point. If you can share more detail on which fees felt high at [email protected], we'd like to take a closer look. We're always evaluating our pricing to stay competitive.
Team Aspire
After more than 10 years as a business owner, this has been by far the worst experience I have had with a financial institution.
Aspire spent weeks requesting documents, contracts, bank statements and detailed explanations about Lovinapple LLC. I provided everything they asked for, repeatedly. After all that, they approved and opened the account, only to restrict it almost immediately and then close it.
No one contacted me beforehand to explain any issue or request clarification. The closure notice simply referred vaguely to their Acceptable Use Policy without explaining what the alleged problem was.
What makes the experience worse is the amount of sensitive personal and corporate information they collected throughout the onboarding process, only to close the account immediately after approval.
They are also holding a USD 1,000 balance and stated that a transfer fee may be deducted when returning my own funds.
The whole process has been extremely unprofessional, inconsistent and a complete waste of time.
Based on my experience, I cannot recommend Aspire.
Aspire 回复2026-09-25
We're sorry your experience with the account closure and getting your funds back fell short of what you should expect from us. This has been escalated, and our team has reached out to you directly to address this. We appreciate you taking the time to share this, and we're committed to making it right.
Team Aspire
I discovered a brand new way to bank for business and personal, I wish more people can experience what amuses me. Go try Aspire!
Ease of banking and customer service are points I would highlight positively.
I found Aspire response to my query on a SWIFT transfer to be professional and efficient. The transaction was completed quickly but Aspire were very conservative about projecting the time needed. I am very happy the transfer was completed within 1 working day whereas the projected time was 3 to 5 working days
Assalam O Alaikum..hm ap se itny days se contact me hain but your team has shown the worst sense of responsibility. Jb parcel atey hi hm ne ap se contact kia hai k order details ki slip check krny k bad hm ne open kia tha us pe clearly two pieces mention thy but hamen receive aik piece huva hai jb k rider ka kehna hai brand ki trf se hi yhi aya hai to ab ye masla apka aur rider ka hai k ks ki mistake ki wajah se hmari payment ap zabt kr k bethy hain hm ne full payment di thi rider ko jb k receive aik bedsheet huvi hai. Kindly show some responsibility koi itna farigh yha ni betha k daily ap se contact me rhy aur apki trf se zero responsibility show ki gai hai. kindly hmari bedsheet hamen parcel kren phly e bht late hogai hai apki mehrbani hogi.
Aur agr iska solution outlet pe ja k hi nikley ga after doing days of contact with you to wo b bta den.
Aspire 回复2026-09-17
Hello Aman,
I think you might have mistaken us (https://aspireapp.com) for another company?
We're a fintech company specializing in business accounts, corporate cards, and expense management.
We don't do any parcel delivery or any goods for that matter.
Can you kindly remove your review?
Great banking platform — hoping for even more startup-friendly features
Aspire has been a great banking experience overall. The account setup was quick and straightforward, and the platform is easy to use day-to-day. Transfers are smooth, the interface is clean, and the virtual card feature has been genuinely useful for our team.
One small hope: would love to see even more support for companies in their earliest stages. A little extra flexibility for businesses that are just getting off the ground would make a great product even better.
Solid, dependable, and clearly improving. Glad we made the switch.
I’m very impressed with Aspire’s customer support team. They are responsive, helpful, and quick to resolve issues. The support process is smooth and efficient, which saves me a lot of time. Overall, I’m very satisfied with the level of customer service and the fast problem resolution.
Finally solved my authentication issue that I've been putting off for the past few months. Customer service was really helpful in providing a solution and follow-up.
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