Thank you for the amazing feedback, Shaf! We’re glad to hear you’re enjoying the fit, fabric, and durability of our gear. Our goal is to create performance-driven apparel that stands apart from standard gym wear, so it means a lot to hear that you can feel the difference. We appreciate your support and being part of the ASRV community.
Thank you so much for your support and kind words, Jorge! We’re thrilled to hear you had a great experience from start to finish and that you’re enjoying the quality of the product. We truly appreciate you taking the time to share your feedback and being part of the ASRV community.
Hey Tyler,
Thank you for your honest feedback.
Manufacturing defects can occur at various stages throughout the production process resulting in slight deviations in the product's original design and intention.
While we have a thorough quality control process in place, some defects do have the potential to slip through our quality inspections.
To better assist you and for quality assurance purposes, our team sent you a message.
Looking forward to hearing from you soon!
Thank you for sharing such a great story and detailed feedback, Ryder. We’re glad your first experience with ASRV in San Diego left such a strong impression and that the pieces have continued to perform for you over time. It means a lot to hear the fit, materials, and durability, especially details like staying in place during training and handling sweat are hitting the mark. We truly appreciate the comparison and are honored that ASRV aligns so well with your style and training.
Thank you for the thoughtful feedback, Emerson! We’re glad to hear the quality, comfort, and performance really stand out for you. It means a lot to know the care and intention behind our gear comes through. We truly appreciate your support.
Thank you for the kind words, Mark! We’re glad to hear the consistency, color combinations, style, and materials stand out to you. We truly appreciate your support.
Thank you for the honest feedback, Philip! We’re really glad to hear you love how the pieces look and feel, but we’re genuinely sorry to hear about the durability issues you’ve experienced. That’s not the standard we aim for, especially at this price point. Your feedback is important to us and will be shared with our product team. If any items have fallen apart, we encourage you to reach out to our support team so we can review the issue and help make it right.
Thank you for the incredible feedback, Khalid! We’re honored to hear that after trying the top brands, ASRV stands out for fabric quality, fit, color, and design. We truly appreciate your support.
Thank you for the kind words, Josh! We truly appreciate you recognizing the quality and attention to detail that go into our gear. It means a lot to know ASRV supports both your active lifestyle and your everyday look.
Thank you for sharing your honest feedback, Eric. We’re glad to hear you enjoyed the quality of the gear, though we’re sorry to hear the return process felt frustrating.
The photo step in our return process is in place to help ensure returns and exchanges are processed accurately and smoothly once packages arrive at our warehouse. While we understand it can feel time-consuming, it allows our team to verify items upfront and avoid delays or issues once the return is received.
We truly appreciate you taking the time to share your experience, and your feedback will be shared with our team as we continue to look for ways to improve the overall customer experience.
Hey Tai,
Thank you for your honest feedback.
We’re very sorry to hear that your package arrived later than expected. This is not the level of service we strive to provide
In an effort to ensure that you are fully satisfied with your recent experience, we've sent you a separate email to discuss things further.
Thank you for your feedback, Steven! We’re thrilled to hear you love the gear. We understand how frustrating it can be when items featured on social channels aren’t available, your input is valuable and will be shared with our team as we continue to improve availability.
Regarding the 20% off sale, we’re sorry the code didn’t work for you. If you’d like, we can check your order and see how we can assist.
Hey Meirambek,
Thank you for the review.
According to the tracking details, the package was returned to us due to an issue with the shipping address provided at checkout. Because the order was shipped to the address entered at the time of purchase and there was no carrier or fulfillment error, shipping costs are typically non-refundable in these situations.
If you’d like, please feel free to reach out to our support team directly so we can help review your order and assist with possible next steps. We’re always here to help.
Thank you for the incredible support, Xavier! We truly appreciate the recognition of our innovation, style, and vision, it means a lot to our team. We’re grateful to have such passionate supporters, and we wish you the best in your journey as an athlete. Thanks for riding with ASRV.
Hey Steven,
Thank you for your honest review.
Unfortunately, all items marked as “final sale” are ineligible to be returned or exchanged, and we are unable to facilitate a return as mentioned on our website. We also provide detailed size guide on each item on our website to make sure that all our customers are well-informed before the purchase.
If you have any other questions or concerns, our team is always happy to assist.
Thank you for the feedback, Anniejoy! We’re glad to hear you’re loving the quality. We appreciate the request for more women’s running apparel and will be sure to share it with our product team. We also understand how frustrating out-of-stock items can be and truly appreciate your patience as we continue to restock and expand our offerings.
Thank you for the kind words, Brandon! We’re glad to hear you’re enjoying both the style and performance of our gear. We truly appreciate your support!
Hey Avinash,
Thank you for your honest feedback.
Once the package is in the care of the courier, delivery is their responsibility. We cannot guarantee any courier as their schedule, work ethic, employees, and delivery are completely out of our control. We apologize for the delay. I see that our team has already refunded the shipping cost of your order.
If you have any other questions or concerns, please do not hesitate to contact us again.