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旅游度假

@hotel

101 条评价

3.9101 条评价
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关于 @hotel

数据更新
网站
athotel.com
分类
旅游度假
所在地
United States · Washington DC
状态
待认证
近 12 个月
7 条评价
差评回复率
30%(8/27 条)
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@hotel靠谱吗?

@hotel(athotel.com)在 OK.one 的综合评分为 3.9 分(满分 5 分),基于本站收录的 101 条用户评价,属于旅游度假分类,口碑一般。评价两极分化:71% 给出 4 星及以上,同时 27% 打了 1 星;商家回复了 30% 的差评;近 12 个月新增 7 条。数据最后更新于 2026-08-10。

用户怎么说

M
Mohammad Alazemi · 写过 2 条评价 · 体验于 2024-07-30 ·

你让我很开心!

你让我很开心! 玛雅你是最棒的!!! 及时回复,解决任何顾虑,最大的微笑,100%让您满意!!!

@hotel 回复2024-08-02

Hey Mohammad Alazemi, Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations. Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Shady Head of Traveler Care Team @hotel

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Fahron · 写过 1 条评价 · 已认证 · 体验于 2024-07-27 ·

很棒的客户服务

我错过了航班,需要延长住宿时间,我向客户服务人员索要折扣代码,他们给了我一个折扣代码,但是,在重新预订航班和酒店的混乱服务中,我忘记使用折扣代码,我联系了你们的客户服务,他们能够为我提供该代码的积分。

@hotel 回复2024-08-02

Hey Fahron, Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations. Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Shady Head of Traveler Care Team @hotel

b
buksamailova · 写过 1 条评价 · 体验于 2024-07-27 ·

非常感谢 @hotel 的 Aref,他…

非常感谢 @hotel 的 Aref,他非常专业、乐于助人、乐于助人。

@hotel 回复2024-08-02

Hey buksamailova, Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations. Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Shady Head of Traveler Care Team @hotel

G
Gregory · 写过 1 条评价 · 已认证 · 体验于 2024-07-17 ·

一次出色的体验

过程很简单,酒店非常出色,正如描述的那样,沟通也很好。

@hotel 回复2024-08-02

Hey Gregory, Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Shady Head of Traveler Care Team @hotel

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Linda · 写过 1 条评价 · 已认证 · 体验于 2024-07-20 ·

简单的

很容易预订.... 价格优惠。

@hotel 回复2024-08-02

Hey Linda, Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Shady Head of Traveler Care Team @hotel

C
Consumer · 写过 1 条评价 · 体验于 2024-07-19 ·

非常愉快的经历,无论…

不管我的抱怨如何,非常愉快的经历!

@hotel 回复2024-08-02

Hey there, Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations. Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Shady Head of Traveler Care Team @hotel

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FB · 写过 1 条评价 · 体验于 2024-07-17 ·

不得不取消酒店住宿(可惜……

由于计划改变,不得不取消酒店住宿(很遗憾,因为我很期待它,而且价格很优惠),并得到了非常快的解决和退款,干得好哈拉。

@hotel 回复2024-08-02

Hey FB, Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations. Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Shady Head of Traveler Care Team @hotel

V
V · 写过 2 条评价 · 体验于 2024-07-16 ·

团队和 Maya 提供的优质服务……

团队和玛雅为我们布拉格之旅的要求提供了优质的服务!

@hotel 回复2024-08-02

Hey there, Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations. Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Shady Head of Traveler Care Team @hotel

…
…. · 写过 3 条评价 · 体验于 2024-07-14 ·

穆斯塔法和奥马尔无法解决我的问题......

穆斯塔法和奥马尔无法解决我的问题 我什至会给他们 0 颗星 他们不会理解我的问题 真让@hotel 感到羞耻,因为他们在那里工作!!!! 当我进入酒店时,他们总是说问题出在卡上,而不是供应商的问题,如消息中所写。

@hotel 回复2024-07-15

Hi there, Thanks for sharing your experience - we sincerely apologize that your experience with us did not live up to your expectations, I'm here to ensure we make things right. Please feel free to email my direct line at [email protected] with your booking details so we can resolve this together. And I wanted to note how much I appreciate your feedback - it's crucial for us as we strive to ensure everyone travels well-cared-for. Looking forward to hearing from you. - Shady, @hotel's Head of Traveler Care

J
John · 写过 2 条评价 · 体验于 2024-04-05 ·

SANA 酒店令人失望的经历

我和我的女朋友在柏林的 SANA 酒店预订了两晚住宿。不幸的是,由于酒店提供的 GPS 方向不正确,我们最终距离预定目的地还有六个小时的路程。意识到错误后,我们立即致电酒店,表达了我们经过 12 小时车程后已经错过一晚住宿的沮丧之情。 尽管我们的情况如此,我们没有收到任何退款或赔偿。整个过程花费了我们 540 欧元,以及 24 小时的往返旅程。这是我们有史以来最糟糕的公司和酒店经历。

@hotel 回复2024-07-09

Hi John, Thanks for sharing your experience - we sincerely apologize that your experience with us did not live up to your expectations, I'm here to ensure we make things right. Please feel free to email my direct line at [email protected] with your booking details so we can resolve this together. And I wanted to note how much I appreciate your feedback - it's crucial for us as we strive to ensure everyone travels well-cared-for. Looking forward to hearing from you. - Shady, @hotel's Head of Traveler Care

M
Malsivs · 写过 1 条评价 · 体验于 2024-06-11 ·

糟糕的经历

@hotel 回复2024-07-09

Hi Malsivs, Thanks for sharing your experience - we sincerely apologize that your experience with us did not live up to your expectations, I appreciate your patience as we sort this out, and I'm here to ensure we make things right. Please feel free to email my direct line at [email protected] so we can resolve this together. And I wanted to note how much I appreciate your feedback - it's crucial for us as we strive to ensure everyone travels well-cared-for. Looking forward to making this right. - Shady, @hotel's Head of Traveler Care

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Maranda · 写过 1 条评价 · 已认证 · 体验于 2024-07-03 ·

流程简单

所有价格在我们旅行之前都已解释过。没有意外的费用。我们有一个很棒的经历。

@hotel 回复2024-07-09

Hey Maranda, Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations. Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Shady Head of Traveler Care Team @hotel

M
Mehdi alami · 写过 3 条评价 · 体验于 2024-07-07 ·

谢谢你的服务

@hotel 回复2024-07-09

Hey Mehdi, Thank you so much for your words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Shady Head of Traveler Care Team @hotel

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V- traveler · 写过 1 条评价 · 体验于 2024-07-03 ·

A GEM - 💎 五星级服务!

一颗宝石! 自 2023 年以来,我已多次预订@hotel。我曾亲自、在社交媒体上和网站上与一位代表交谈过。 每次都提供优质的客户服务。他们倾听、理解并竭尽全力满足我的需求。 我强烈推荐@hotel!您真正获得了五星级的体验! 感谢 Brian K @hotel 让我今天度过了愉快的一天!

@hotel 回复2024-07-03

Hey there, Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations. Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Shady Head of Traveler Care Team @hotel

s
solomon · 写过 1 条评价 · 已认证 · 体验于 2024-06-26 ·

我的经历很温暖,我喜欢它

@hotel 回复2024-06-28

Dear Solomon, Thank you for sharing your positive experience with the hotel you booked through us. We are thrilled to hear that your stay met your expectations and that you enjoyed the hotel's amenities and atmosphere. We look forward to helping you plan your next trip! Warm regards, Shady Head of Traveler Care Team @hotel

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REBECCA SEATON · 写过 3 条评价 · 体验于 2024-06-18 ·

1000欧元被盗

1000欧元被盗,见旅行顾问,工作人员取回了装有护照的包iPad和从房间保险箱里的1000欧元,钱消失了,管理层不感兴趣,当他们出现时警察是他们的朋友😡😡

@hotel 回复2024-06-28

Hey REBECCA, I'm really sorry to hear about the mix-up at the hotel—it's the last thing you should have to worry about, especially when traveling. This is definitely not the experience we want for any of our guests and we'd love the chance to make things right. Could you drop me a quick email at [email protected] with your booking info? I want to dive into this and make sure we make up for the hassle. Looking forward to chatting with you soon - thank you, Rebecca! - Shady, @hotel head of Traveler Care

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Giovanni Rocchio · 写过 1 条评价 · 体验于 2024-03-18 ·

我在…度过了一段美妙的经历。

我在酒店度过了一段美妙的经历。我遇到的每一位员工,从办理入住时的代客泊车到客房服务人员,都非常令人愉快并且乐于提供帮助!谢谢你!我会推荐给我的同事

@hotel 回复2024-06-28

Dear Giovanni, Thank you for sharing your positive experience with the hotel you booked through us. We are thrilled to hear that your stay met your expectations and that you enjoyed the hotel's amenities and atmosphere. Our goal is to provide our travelers with the best booking experience, and it’s wonderful to know that you were satisfied with your choice. If you have any further feedback or if there's anything we can do to assist you in future bookings, please don't hesitate to reach out. We look forward to helping you plan your next trip! Warm regards, Shady Head of Traveler Care Team @hotel

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Joe · 写过 1 条评价 · 已认证 · 体验于 2024-06-19 ·

很高兴通过 IG 找到你

很高兴通过 IG 找到你。 为我们的旅行寻找和预订合适的酒店的体验非常完美! 喜欢一流的服务和员工的关注。 预订下一个假期时强烈推荐@hotel! 我一定会的!!!!

@hotel 回复2024-06-28

Dear Joe, Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations. Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Shady Head of Traveler Care Team @hotel

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Fraz · 写过 5 条评价 · 体验于 2023-06-19 ·

隐藏的宝石

使用 tripscout 预订了卡普里岛的一家五星级酒店(马梅拉酒店),我们 3 个人每人 1000 英镑,但我们只支付了每人 300 英镑,每人 100 英镑,这是闻所未闻的。这家酒店很棒,他们甚至为我们提供了升级。您可以在这个网站上获得一些超值优惠 - 隐藏的宝石。

@hotel 回复2024-06-28

Dear Fraz, Thank you for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations. Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Shady Head of Traveler Care Team @hotel

A
Anil Dhakal · 写过 3 条评价 · 体验于 2024-06-10 ·

我们在塔林住了 3 晚…

我们通过@hotel预订酒店,在塔林住了3晚。这是一次美妙的经历,而且质量是一流的。他们在整个旅程中提供了良好的指导。我希望将来可以通过此预订更多酒店。

@hotel 回复2024-06-17

Dear Anil, Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Shady Head of Traveler Care Team @hotel