@hotel

Balmer Lawn Hotel disappointment!

I am a hotel lover, my hobbies are travel and relaxation in great hotels, which I often return to. I am proudly a neurodivergent and find ot difficult to adjust when things ... go wrong. After saving up for a relaxing spa break, and getting the best room available, my hotel and spa experience was way below what I would expect from a "Luxury" hotel. I will certainly not be returning, or making any recommendations. The room was average, very large and comfortable bed, very outdated furniture (expected as I read the reviews before booking). The bath was dirty, the ring by the plug was caked in dirt, really awful! For a luxury hotel, this was extremely disappointing. The amenities were ridiculous for the price paid. No water in the mini fridge. An almost empty pump bottle of "shampoo and conditioner". To anyone travelling, take your own toilet paper and products, the grade is simply ... basic When making my coffee order I was offered a scone and coffee and was happy to accept. I sat down waiting for my order, a staff member came over to say that due to there being other events going on, there were no scones available, I asked what I could have as an alternative and was offered a tea bun. I find it hard to change and opted to have nothing with my drink My spa booking was incorrect, first of all I was called the wrong name, secondly my treatment was incorrect. The pool was full of children who appeared to have no access to the facilities as they were hanging round the doors waiting for someone with a card to open for them. I am happy to report that the restaurant was superb 👌🏽 Great food, attentive staff, all three of my meals there were acceptional.

This hotel is an absolute gem

This hotel is an absolute gem, tucked away on a quiet island in northern Okinawa. The beach is stunning, the water warm and calm — perfect for relaxing and recharging. The hotel has been beautifully modernised, spotless, and everything works flawlessly. Our host Taro was exceptional — arranging taxis, recommending brilliant local restaurants, and making sure every detail was perfect. Breakfasts were excellent, especially the Western option. I honestly can’t recommend this place more — pure peace, comfort, and genuine hospitality from start to finish.

Don’t waste your money

As I write this, Lito Hotel has decided to host a very mediocre band playing loudly and out of tune for nearly three hours (since 8 p.m.) — on a Sunday night, no less. Friday or Saturday would be understandable, but this is unacceptable for a family hotel. Our infant son hasn’t been able to sleep, and you can imagine the rest. We will not be returning and definitely won’t be recommending this place to anyone travelling with children.

Robbery

Absolutely shocking horrible place stayed for two nights and had forgotten my make up bag in the room I contacted the hotel straight away and they said they will call us back if they find it it took them about 4-5 hours if not more to call back to say that had it went to pick it up the next morning to find that around £200-£300 worth of make up has been taken from the bag told them about this and they did nothing but say it’s not there fault I cannot accuse staff of stealing and in the laundry room where they keep the lost and found box ironically doesn't have any cameras in that room the manager confirmed this on the phone to me. When I opened the bag I found that the make up had been opened and touched with their fingers leaving marks and dents in the make up and the cheek of them to take a brand new item out the box and leave the empty box in the bag most of the make up was brand new and expensive brands it may sound silly as it’s only make up but for a young girl who works all day everyday and has slowly built up this collection of make up for it to be taken is quite a bad thing to happen really when you pay to stay somewhere and put your trust in the place and the staff it’s appalling to know that you will be robbed at any chance that can. Disgusting and disappointing

Cancelled Booking

I made my booking almost a year in advance and I have a confirmation email. Upon my arrival at the hotel, in a foreign country and late at night, I discovered that the hotel had changed hands and my booking no longer existed. At no point, between making the booking and paying & my check-in, was I contacted by @Hotel or either hotel chain and I have not been refunded the money that I paid to @Hotel when the original booking was made. I have tried to contact them but they are ignoring me and when I check their website the confirmation numbers they sent me no longer work.

24/7 support wasn't helpful at all

24/7 support wasn't helpful at all, no response from support when I email them about my reservation problem. Asking for a refund, no response! Seriously, not booking here anymore!

Fake Discounts, Fake Reviews, Stay Away from This Scam!

This is a complete scam. The company behind “athotel” recruits random people into WhatsApp and Telegram groups, offering €10 to leave fake positive reviews, and then disputes the payments to steal the money back. I was added to one of these scam groups today. Out of 30 members, only 2 or 3 were actually in German-speaking countries. The rest were from India, Turkey, Slovakia, Nigeria, the USA, and more, yet everyone was instructed to write in German to make the reviews look local and authentic. They advertise a “40% discount” on hotel bookings, which is totally unrealistic and clearly bait. The website is shady, and there’s no real service behind it. You won’t get a valid reservation, and you’ll likely lose your money or have your data stolen. All the positive reviews are fake, written by people who were paid to post them, and then scammed themselves. To protect victims, I literally had to write a script to flood the scam group with warning messages and disrupt their operation. Avoid this company at all costs. It’s not a travel service, it’s a fraud network.

If I could give this hotel 0 stars

If I could give the Hampton Inn-Danville 0 stars, I would. I booked this hotel for a stay on Feb. 15, 2025. We had to cancel due to the event being cancelled. I called the hotel to cancel our room within the cancellation period and was still charged for my room. I called the hotel and spoke to Mr. Dewberry several times (one call lasting over an hour of me being on hold waiting for him to speak with Hilton customer service). He said he was willing to process my refund but wanted to know why (on their end) the reservation did not cancel properly. I have not received a refund as of yet 3 weeks later. I contacted Hilton Customer Service and received a case # and was told it would be a 3 day response time-that was almost 2 weeks ago. I will NEVER stay at this hotel. This is the worst customer service experience I have ever had. You have been warned! Do NOT stay at this hotel!

SCAM SCAM SCAM

SCAM SCAM SCAM! @hotel canceled our booking without informing us 2 days before we We’re checking into the hotel we booked for our holiday! We have received no email/contact from the company or a refund! We’ve had to pay for a new booking as-well as the money we have already booked to @hotel! Phone lines for customer service do not work and I’m waiting for a response via email and WhatsApp! Absolutely disgusting service!

Avid is not ADA compliant Pueblo north…

Avid is not ADA compliant Pueblo north Pueblo Colorado 250.00 charge after you leave and they won’t check the room with you before you check out very shady place and the front desk staff told me there’s a lot of homeless people that sleep nearby

Exceptional Support and Service

We booked two Hotel rooms for our stay in London, and we couldn’t be happier with the Hotel. Highly recommend!

They dont have any support

No response to whatsapp or email

No response to whatsapp or email. I am trying to cancel my hotel as my dad passed on resulting in a change of trip plans but reaching out seems so difficult...

Worst booking Company

After 10 calls where I asked for a simple confirmation of the booking and still haven't received it, I can't recommend this company under any circumstances. Imagine if you had a real problem

Very bad experience

Very bad experience, I had made a reservation and later canceled it. They keep telling me that I must have already received the money. But they never sent this to me. very very bad. I am very disappointed in the service @hotel offers. I need my money back!!!

Good experience

Good experience. Would love to work as affiliate for rating hotels on much broader scale like this.

The best

Maya is so helpful and understanding, she helps me with first booking

DO NOT USE this booking website

DO NOT USE this booking website. Their customer service is the worst in the industry, they won't solve your problems, they will ask the same questions over and over to extend the delay and never actually help. After a month of back and forth your issue will still wont be fixed. Waste of time and risk of bad vacation experience because of them.

Good location and very helpful and…

Good location and very helpful and friendly staff! It is a 2 star hotel, but everything was better than expected with good breakfast. Do not drive to the hotel - the roads are very narrow and there is no parking. Use instead the public parking on Av. dos Descobrimendos 5 minutes away. 13 Euro per day.

Great customer service and offers.

I absolutely love booking hotels with @hotels. They have great offers, booking is a smooth process and a super professional and helpful customer service. Sahy (customer service agent) was an absolute gem today. It’s always a win-win with them.