@hotel (athotel.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 27% give 1 star; The business has replied to 30% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
M
Mohammad Alazemi · 2 reviews · Experienced 2024-07-30 ·
★★★★★
YOU MADE MY DAY!!!
YOU MADE MY DAY!!!
Maya you are the best!!!
Prompt to reply, Solve any Concern, Biggest smile, 100% you will satisfy!!!
Reply from @hotel2024-08-02
Hey Mohammad Alazemi,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
I missed my flight and needed to extend my stay to another night and I asked customer service for a discount code and I was given a discount code however, in the chaos serve rebooking my flight and hotel I forgot to use a discount code and I reached out to your customer service and they were able to give me a credit for that code.
Reply from @hotel2024-08-02
Hey Fahron,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
A big big thank to Aref from @hotel who was very proffesional, supportive and helpful.
Reply from @hotel2024-08-02
Hey buksamailova,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
The process was simple, the hotels were outstanding and as described, and the communication was great.
Reply from @hotel2024-08-02
Hey Gregory,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
L
Linda · 1 review · Verified · Experienced 2024-07-20 ·
★★★★★
EASY
EASY to book.... great rate.
Reply from @hotel2024-08-02
Hey Linda,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
C
Consumer · 1 review · Experienced 2024-07-19 ·
★★★★★
Very pleasant experience regardless to…
Very pleasant experience regardless to my complaint!
Reply from @hotel2024-08-02
Hey there,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
F
FB · 1 review · Experienced 2024-07-17 ·
★★★★★
Had to cancel a hotel rez (shame…
Had to cancel a hotel rez (shame because I was looking forward to it and it was a great price)due to changing plans and got very quick resolution and refund, nice job Hala.
Reply from @hotel2024-08-02
Hey FB,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
V
V · 2 reviews · Experienced 2024-07-16 ·
★★★★★
Great service by the team and Maya for…
Great service by the team and Maya for our requests on trip to Prague!
Reply from @hotel2024-08-02
Hey there,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
…
…. · 3 reviews · Experienced 2024-07-14 ·
★★★★★
Mustafa and Omar won’t solve my problem…
Mustafa and Omar won’t solve my problem
I’d give them even 0 stars
They won’t understand my issue
Just shame to @hotel that they work there!!!!
They always say that the problem with the cards and not the supplier as written in the message when I enter the hotel.
Reply from @hotel2024-07-15
Hi there,
Thanks for sharing your experience - we sincerely apologize that your experience with us did not live up to your expectations, I'm here to ensure we make things right. Please feel free to email my direct line at [email protected] with your booking details so we can resolve this together.
And I wanted to note how much I appreciate your feedback - it's crucial for us as we strive to ensure everyone travels well-cared-for. Looking forward to hearing from you.
- Shady,
@hotel's Head of Traveler Care
J
John · 2 reviews · Experienced 2024-04-05 ·
★★★★★
Disappointing Experience with SANA Hotels
My girlfriend and I had booked a two-night stay at SANA Hotels in Berlin. Unfortunately, due to incorrect GPS directions provided by the hotel, we ended up six hours away from our intended destination. We called the hotel immediately upon realizing the mistake, expressing our frustration after a 12-hour drive and having already missed one night’s stay.
Despite our situation, we received no refund or compensation. The entire ordeal cost us 540 euros and an exhausting 24-hour round trip. This has been our worst experience with a company and hotel ever.
Reply from @hotel2024-07-09
Hi John,
Thanks for sharing your experience - we sincerely apologize that your experience with us did not live up to your expectations, I'm here to ensure we make things right. Please feel free to email my direct line at [email protected] with your booking details so we can resolve this together.
And I wanted to note how much I appreciate your feedback - it's crucial for us as we strive to ensure everyone travels well-cared-for. Looking forward to hearing from you.
- Shady,
@hotel's Head of Traveler Care
M
Malsivs · 1 review · Experienced 2024-06-11 ·
★★★★★
Bad experience
Reply from @hotel2024-07-09
Hi Malsivs,
Thanks for sharing your experience - we sincerely apologize that your experience with us did not live up to your expectations, I appreciate your patience as we sort this out, and I'm here to ensure we make things right. Please feel free to email my direct line at [email protected] so we can resolve this together.
And I wanted to note how much I appreciate your feedback - it's crucial for us as we strive to ensure everyone travels well-cared-for. Looking forward to making this right.
- Shady,
@hotel's Head of Traveler Care
All the prices were explained before our trip. There were no unexpected fees. We had a great experience.
Reply from @hotel2024-07-09
Hey Maranda,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
M
Mehdi alami · 3 reviews · Experienced 2024-07-07 ·
★★★★★
Thanks fir the service
Reply from @hotel2024-07-09
Hey Mehdi,
Thank you so much for your words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
V
V- traveler · 1 review · Experienced 2024-07-03 ·
★★★★★
A GEM - 💎 5 star service!
A GEM ! I've booked @hotel on several occasions since 2023. I've spoken with a representative in person, on social media and chat on the website. Excellent customer service every time. They listen, understand, and go out of their way to accommodate my needs. I highly recommend @hotel! You truly receive a 5 star experience! Thank you Brian K @hotel for making my day today!
Reply from @hotel2024-07-03
Hey there,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Dear Solomon,
Thank you for sharing your positive experience with the hotel you booked through us. We are thrilled to hear that your stay met your expectations and that you enjoyed the hotel's amenities and atmosphere.
We look forward to helping you plan your next trip!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
€1000 euros stolen , see trip advisor , staff retrieved bag with passports iPad and €1000 euros fro the safe in the room , the money vanished , management not interested , police were their friends when they turned up 😡😡
Reply from @hotel2024-06-28
Hey REBECCA,
I'm really sorry to hear about the mix-up at the hotel—it's the last thing you should have to worry about, especially when traveling. This is definitely not the experience we want for any of our guests and we'd love the chance to make things right.
Could you drop me a quick email at [email protected] with your booking info? I want to dive into this and make sure we make up for the hassle. Looking forward to chatting with you soon - thank you, Rebecca!
- Shady,
@hotel head of Traveler Care
G
Giovanni Rocchio · 1 review · Experienced 2024-03-18 ·
★★★★★
I had a wonderful experience at the…
I had a wonderful experience at the hotel. Every member of staff I met, from the valet at check-in to the housekeeping staff, was delightful and eager to help! Thank you! I will recommend it to my colleagues
Reply from @hotel2024-06-28
Dear Giovanni,
Thank you for sharing your positive experience with the hotel you booked through us. We are thrilled to hear that your stay met your expectations and that you enjoyed the hotel's amenities and atmosphere.
Our goal is to provide our travelers with the best booking experience, and it’s wonderful to know that you were satisfied with your choice. If you have any further feedback or if there's anything we can do to assist you in future bookings, please don't hesitate to reach out.
We look forward to helping you plan your next trip!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
J
Joe · 1 review · Verified · Experienced 2024-06-19 ·
★★★★★
Glad to have found you via IG
Glad to have found you via IG. The experience searching and booking the right hotel for our trip was perfect! Love the first class service and attention of your staff. Highly recommend @hotel when booking your next vacation! I definitely will!!!!
Reply from @hotel2024-06-28
Dear Joe,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
F
Fraz · 5 reviews · Experienced 2023-06-19 ·
★★★★★
Hidden Gem
Used tripscout to book a 5 star hotel in Capri (Hotel Mamela) which would have been £1000pn for 3 of us, but instead we only paid £300pn which was £100 each which is unheard of. The hotel was amazing and they even offered us an upgrade. You can get some great bargains on this website - hidden gem.
Reply from @hotel2024-06-28
Dear Fraz,
Thank you for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
We stayed for 3 nights in Tallinn by booking our hotel through @hotel. It was such a wonderful experience and the quality was top-notch. They provided good guidance throughout the journey. I would love to book more hotels in the future through this.
Reply from @hotel2024-06-17
Dear Anil,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
