@hotel (athotel.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 27% give 1 star; The business has replied to 30% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-10.
The hotel I originally booked with cancelled my reservation so I had to contact @Hotel for help. I was met with wonderful representatives who were able to resolve my issue quickly and efficiently. I'm beyond impressed with their customer service, I'll definitely be using @Hotel again for future bookings. Huge thank you to Sahy and Qetoo for their help!!
Really helpful
I had difficulty trying to locate an email address of a hotel I am going to stay at in Spain, as I wanted to request an earlier check-in time. I reached out to the @hotel support service and Omar assisted me with my request. He was super efficient and helpful! Thanks Omar for your assistance!
No hassles with booking. Prices displayed upfront, no hidden charges. More often than not, prices are lower than other platforms. We have multiple bookings on this platform and had to cancel one of them. We got the refund within a day without any issues.
Had a great support experience with Omar! Due to an issue, we were unable to make the trip to Amsterdam and had to cancel our hotel. The website had a bug and wasn't letting us cancel. Got a prompt response on chat from Omar who made it easy.
Qetoo thank you so much for a great customer service and for helping me.
Maya was really kind and helpfull helping me to have some information from my hotel. This is a really good service and I strongly recomend Athotel
@hotel goes above and beyond with customer service, extremely response, and provided personal concierge service. Addresses concerns with urgency and consistent communication. Never seen anything like it.
Some weeks after having made the unchangeable booking through Athotel, I noticed I made a mistake by my side regarding the check out date. Athotel reached out to the hotel with various arguments on my behalf, after which the hotel showed flexibility and reduced the booking by 1 night as requested. Great support from Athotel with clear communication through WhatsApp.
Just arrived back from a short stay at this hotel! Hotel Benczur Budapest I was not impressed with the hotel as nobody told us it was under going renovations painters in the lobby having to walk on plastic covers with paint splashes drilling and banging starting at 8.00am lobby toilets were also been repainted so closed at certain times The 24hour reception could not even give us a glass of water the staff in the evening were not very helpful also the residents bar closed at 10pm
As well as being a very comfortable, and friendly 5*hotel with exceptional service, they arrange exceptional special dinner events. We enjoy meeting wine growers from around the world, who talk about their vineyards and present their wines which Chef Lisa matches with superb food. There are a range of subjects for special dinners from literary works, to luxury car brands. 17 days of ‘Obsession’ in Jan/Feb each year is a gastronomic delight.
Great support service, easy to reach, helpful and competent staff. Brian helped us a lot and listened to out needs and proactive acted on it and helped us. Thanks a lot guys, amazing job and great service.
The room was tidy but looked very old and minimum amenities.
We have stayed in Homewood Hilton chains over 20 years.. Staff at the Homewood Hilton, New Orleans, French Quarter on Rampart St is nice and friendly. Sadly, staff preparing rooms are incompetent. Our experience for both rooms on this trip is that many items which should be there were missing. We had to call three times for basics like towels, blankets, pillows, coffee, toilet paper dishwasher & dish soap. We had two suites. The sheets in both rooms are too small for the beds and keep coming off. It looks like queen sheets on a king bed.. when our friends in another suite called because the sheets would not stay on the bed, staff brought the sheets up, handed them to our friends rather than making the bed. During our five day stay, their room was never cleaned until they called on day 4 . They were missing more than our room was missing. There were only two towels for our party of five, no hand towels, no washcloths, no soap for the dishwasher or soap for the dishes, only one roll of toilet paper. It simply looked like they started the room and didn’t finish. If they have a checklist, they sure aren’t following it In general, breakfasts weren’t much better. There was plain bread, and not much of it. In our five day stay we only saw them put pastries out once, no bagels at all, and the one time pastries were put out, they were not replaced. The bread/pastry case was only filled about 10%. Sausage links served three days were tasteless, shriveled, dry and mainly sort of hard. The eggs were bland.. There was no yogurt or fruit. That it all be generally tasty breakfasts we have enjoyed at other Homewood Hiltons. Should we decide to return to New Orleans in the future, there is no way we will stay at the Homewood Hilton on Rampart Street in the French Quarter. We expect our rooms to be properly made up when we’re paying over $210 a night plus taxes and fees.
Super friendly and helpful staff in the booking process. Highly recommended.
There was a misunderstanding with a hotel in Porto Portugal featured in @athotel I booked through them for the first time. When I arrived at the venue (it wasn't a hotel) There was no reception and no one that could help me get into my room. I contacted @athotel in the WA they sent me and asked for help. They told me as it was a Sunday afternoon that no one could help me, they tried every phone and mail they had. I had to book another room even though two nights were fully paid. As the venue was in a very sordid area, full of well yes junkies I didn´t want to come back for another night. I was scared and alone. So I told them, the venue and @athotel that I wanted to cancel and wanted a refund. Later I saw the reviews on trip advisor and saw that actually a lot of people complained of the junkies (my mistake) but I trusted @athotel in their advice. It's been over a week, I had to pay for another place to stay and neither Old City Design Apartments gave me an answer, and I have lost two nights without refund besides the uncertainty of being in a city that I didn't know a language I didn't speak. When I wanted to leave a review in their web: i"Kindly note that the reviews that we have on the website are provided by our hotel providers". By the way I booked another hotel in Madrid and was very pleased with it.
I booked on the wrong day, they were able to change it for me. Great team. thanks for that
Horrible company never stops spamming you with false advertisement I told him to stop sending me messages and they continue to send and send and send and can’t stop harassing me constantly stay away the minute you type something they start spamming
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