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购物与时尚

Aurate New York

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176 条评价

4.6176 条评价
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关于 Aurate New York

数据更新
网站
auratenewyork.com
分类
购物与时尚
所在地
美国
状态
待认证
近 12 个月
176 条评价
差评回复率
84%(16/19 条)
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商家自述

标志性设计,纯金材质,定价公道,纽约手工制作——除此别无他选。| 免费配送 + 免费退货

以上内容由商家自行提供,未经平台核实。

Aurate New York 靠谱吗?

Aurate New York (auratenewyork.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 176 条用户评价,属于购物与时尚分类,口碑优秀。89% 的评价为 4 星及以上,10% 为 1 星;商家回复了 84% 的差评;评价主要围绕产品、质量、客户服务。数据最后更新于 2026-09-04。

评价综述

AI 生成

的评估,消费者对这家公司体验很棒。消费者经常称赞客服团队格外乐于助人、友好,并能快速解决各种突发问题。大家也真心喜爱那些精美高质的珠宝,认为换货和退货流程都很顺畅。 不过,部分顾客也提到了令人沮丧的配送延迟,表示定制订单要等很久才能发货或到货。还有几位评论者对团队在运输延误方面缺乏沟通表示失望。也有些人遇到了一些小产品质量问题,觉得某些商品没有完全达到预期。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

d
diana walick · 写过 1 条评价 · 已认证 · 体验于 2026-07-20 ·

退货过程简单无痛

退货过程简单无痛。很棒的客户服务。

Aurate New York 回复2026-07-25

Hi Diana, Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!. Your support to this small but mighty team means a lot to us, see you back soon ;) All the best, The A-Team

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-07-24 ·

令人惊叹的客户服务

令人惊叹的客户服务。快速回复并帮助解决了我的问题!

Aurate New York 回复2026-07-25

Hi there, We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding. We look forward to seeing you back soon! All the best, The A-Team

E
Elaine Layman · 写过 1 条评价 · 已认证 · 体验于 2026-07-23 ·

5 星

5星,响应快速专业!

Aurate New York 回复2026-07-25

Hi Elaine, Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!. Your support to this small but mighty team means a lot to us, see you back soon ;) All the best, The A-Team

L
Lisa Deane · 写过 3 条评价 · 已认证 · 体验于 2026-07-21 ·

团队获得 A+!

快速而友好地回复我的询问。 很棒的客户服务!

Aurate New York 回复2026-07-25

Hi Lisa, We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding. We look forward to seeing you back soon! All the best, The A-Team

M
Makayla Canfield · 写过 1 条评价 · 已认证 · 体验于 2026-07-21 ·

惊人的

惊人的。 Jessah 回复得很快,而且非常有帮助。还没拿到手镯,但让我对你的品牌评价很高。

Aurate New York 回复2026-07-25

Hi Makayla, First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us! We strive to provide the best service possible. We genuinely appreciate your kind words <3 We look forward to seeing you back soon! All the best, The A-Team

B
Bex · 写过 1 条评价 · 已认证 · 体验于 2026-07-16 ·

缺乏客户服务

该网站很糟糕。四处走动并不容易。对我来说,无法致电客户服务是不可接受的。我不会花 20 美元;我花了将近1000美元。

Aurate New York 回复2026-07-24

Hi Rebecca, thank you for your feedback. We're sorry to hear you were disappointed with your experience. After reviewing your case, we confirmed that your refunds were processed correctly based on the amounts originally paid. We also clarified that there had been a misunderstanding regarding how our exchange program works, and we're glad we were able to resolve that with you. As for customer support, we currently offer assistance via email and live chat and do not provide phone support. We understand this may not suit everyone's preferences, but our team is committed to providing timely assistance through these channels. We appreciate you taking the time to share your experience. The A-team

A
AYISHA LIVINGSTONE · 写过 6 条评价 · 已认证 · 体验于 2026-07-19 ·

我联系询问加急运送

我联系询问加急运输,他们免费升级了它,因为我要离开城镇。出色的客户服务,他们真正关心为客户提供的支持质量。

Aurate New York 回复2026-07-25

Hi Ayisha, First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us! We strive to provide the best service possible. We genuinely appreciate your kind words <3 We look forward to seeing you back soon! All the best, The A-Team

A
Arlene · 写过 1 条评价 · 已认证 · 体验于 2026-07-20 ·

发送的个人友好消息...

金伯利发送的个人友好消息。 问题及时解决。

Aurate New York 回复2026-07-25

Hi Arlene, We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding. We look forward to seeing you back soon! All the best, The A-Team

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-07-20 ·

快速解决

快速解决问题,及时及时!谢谢

Aurate New York 回复2026-07-25

Hi There, Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!. Your support to this small but mighty team means a lot to us, see you back soon ;) All the best, The A-Team

G
Glenn Shivers · 写过 3 条评价 · 已认证 · 体验于 2026-07-14 ·

很棒的客户服务

Aurate New York 回复2026-07-25

Hi Glenn, Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!. Your support to this small but mighty team means a lot to us, see you back soon ;) All the best, The A-Team

J
Jennifer Koh-Fiorito · 写过 1 条评价 · 已认证 · 体验于 2026-07-17 ·

客户服务

我发送了一封有关价格调整的电子邮件。我没骗你,几分钟之内就解决了!谢谢!

Aurate New York 回复2026-07-25

Hi Jennifer, We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding. We look forward to seeing you back soon! All the best, The A-Team

C
CS · 写过 4 条评价 · 已认证 · 体验于 2025-11-25 ·

快速的运输和优秀的客户......

快速的运输和优质的客户服务。高品质的产品。没有抱怨!

Aurate New York 回复2026-07-25

Hi there, Thank you for taking the time to leave us a review. We truly appreciate your words and are delighted to hear you are enjoying your gold! We look forward to seeing you back soon! 😊 All the best, The A-Team

J
Jean Bradley · 写过 1 条评价 · 已认证 · 体验于 2026-07-15 ·

他们很快就回复了我并接受了……

他们很快就回复了我并满足了我的需求。优秀的客户服务!

Aurate New York 回复2026-07-25

Hi Jean, We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding. We look forward to seeing you back soon! All the best, The A-Team

非常敏感和友好并且…

非常敏感和友好,很感谢价格得到满足,因为我喜欢这款手链并且想要它很久了。所以这个提议帮助了我的决定。 您可以考虑制作实验室祖母绿耳夹吗?圆形或其他形状的石头

Aurate New York 回复2026-07-25

Hi there! 非常感谢您的美言!我们很高兴能帮您买到一直想要的 bracelet。我们也喜欢您关于实验室培育祖母绿耳夹的想法,一定会分享给我们的团队。 再次感谢您的支持!💚 The A-Team

很棒的客户服务

我订购时出错,他们能够帮助我取消订单并获得正确的订单。他们的客户服务始终是一流的,这也是让我回来的原因(除了令人惊叹的高品质珠宝!)

Aurate New York 回复2026-07-25

Hi Morgan, 非常感谢您的暖心留言!我们很高兴能帮您把一切都处理妥当。听到我们的客服和珠宝能让您愿意再次光顾,这对我们意义非凡。 真心感谢您的支持,期待再次为您服务!✨ A-Team

M
Monica K · 写过 1 条评价 · 体验于 2026-07-03 ·

工艺差,售后支持为零

我对这款实验室培育的蓝宝石手链寄予厚望,我在不到四个月前购买了它。这本来是购买实验室培育钻石之前的一次尝试,但这次经历让我完全望而却步。 当我躺在床上时,一颗宝石掉了出来。很难理解一件珠宝在正常的日常佩戴下怎么会有如此脆弱的宝石镶嵌。 当我寻求帮助时,我被告知,由于这是国际订单,退货期限严格为 21 天,而且他们不提供维修。 国际买家缺乏质量控制和不存在的客户服务令人难以置信的沮丧。如果您居住在其主要运输国家/地区之外,请谨慎购买。

Aurate New York 回复2026-07-24

Hi Monica, We're very sorry to hear about your experience and understand how disappointing this must have been, especially after only a few months of wear. Unfortunately, our warranty services are currently limited for international orders, which means we're unable to offer repairs outside of our supported regions. We understand this is frustrating, and we're sorry that we weren't able to provide the resolution you were hoping for. We truly appreciate you taking the time to share your feedback. Comments like yours help us identify areas where we can improve both our products and the support we provide to our international customers. The A-Team

c
customer · 写过 2 条评价 · 已认证 · 体验于 2026-07-10 ·

戒指尺寸变化

想要改变戒指的尺寸,团队很快就做到了。迫不及待想要得到它!

Aurate New York 回复2026-07-25

Hi there, First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us! We strive to provide the best service possible. We genuinely appreciate your kind words <3 We look forward to seeing you back soon! All the best, The A-Team

S
Sudeshna Banerjee · 写过 1 条评价 · 已认证 · 体验于 2026-07-12 ·

良好的沟通和真诚的…

良好的沟通和对解决问题的真正兴趣。

Aurate New York 回复2026-07-25

Hi Sudeshna, Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!. Your support to this small but mighty team means a lot to us, see you back soon ;) All the best, The A-Team

L
LJ · 写过 1 条评价 · 已认证 · 体验于 2026-07-13 ·

非常快速且响应客户......

非常快速且响应客户的询问。优秀的客户服务

Aurate New York 回复2026-07-14

Hi LJ, Thank you so much for your wonderful feedback! We're delighted to hear that you had a positive experience with our team and that our responses were fast and helpful. Providing excellent customer service and timely support is always our goal. We truly appreciate you taking the time to share your experience and thank you for choosing Aurate! If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team

R
Roland Walter · 写过 2 条评价 · 已认证 · 体验于 2026-07-13 ·

很棒的客户服务

我有几个与他们的某些商品相关的问题(并犯了订购错误)。所有的答案都很快得到了,我的订单错误也得到了非常迅速的纠正。

Aurate New York 回复2026-07-14

Hi Roland, Thank you so much for sharing your experience! We're happy to hear that our team was able to quickly assist with your questions and help resolve your order changes. We understand that mistakes can happen, and we're always here to make the process as smooth and seamless as possible. We truly appreciate your kind words and are grateful for the opportunity to assist you. Thank you for choosing Aurate! If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team

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