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购物与时尚

Aurate New York

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176 条评价

4.6176 条评价
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关于 Aurate New York

数据更新
网站
auratenewyork.com
分类
购物与时尚
所在地
美国
状态
待认证
近 12 个月
176 条评价
差评回复率
84%(16/19 条)
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商家自述

标志性设计,纯金材质,定价公道,纽约手工制作——除此别无他选。| 免费配送 + 免费退货

以上内容由商家自行提供,未经平台核实。

Aurate New York 靠谱吗?

Aurate New York (auratenewyork.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 176 条用户评价,属于购物与时尚分类,口碑优秀。89% 的评价为 4 星及以上,10% 为 1 星;商家回复了 84% 的差评;评价主要围绕产品、质量、客户服务。数据最后更新于 2026-09-04。

评价综述

AI 生成

的评估,消费者对这家公司体验很棒。消费者经常称赞客服团队格外乐于助人、友好,并能快速解决各种突发问题。大家也真心喜爱那些精美高质的珠宝,认为换货和退货流程都很顺畅。 不过,部分顾客也提到了令人沮丧的配送延迟,表示定制订单要等很久才能发货或到货。还有几位评论者对团队在运输延误方面缺乏沟通表示失望。也有些人遇到了一些小产品质量问题,觉得某些商品没有完全达到预期。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

K
Karen Voelker · 写过 4 条评价 · 已认证 · 体验于 2026-06-22 ·

简单

轻松发送电子邮件并快速获得回复。

Aurate New York 回复2026-06-25

Hi Karen, Thank you for your kind feedback! We're so glad to hear that you found it easy to reach us and that our team was able to respond quickly. Providing timely, helpful support is something we strive for every day, and it's wonderful to know that your experience reflected that. We truly appreciate you taking the time to share your thoughts and for choosing AUrate. If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team

T
Timothy · 写过 2 条评价 · 已认证 · 体验于 2026-06-20 ·

埃德玛(Edmar)非常乐于助人,因为我试图……

当我试图取消订单时,埃德玛非常乐于助人。谢谢埃德玛。

Aurate New York 回复2026-06-25

Hi Timothy, Thank you so much for your kind words! We're delighted to hear that our team was able to assist you and provide helpful support with your order. We'll be sure to pass along your feedback—recognition like this means a great deal to our team. Thank you for taking the time to share your experience and for choosing AUrate. We truly appreciate your support and hope to have the opportunity to assist you again in the future. If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team

Aurate 成功解决了订单问题

金伯利为我解决了一个尴尬的问题。我订购了一枚定制戒指,但订购时选择了错误的地址。我刚刚发现了这个错误,金伯利解决了它。我本来想将物品发送到 CT - 她告诉我该怎么做,但将其运送到纽约地址更容易,所以她帮我处理了这件事。 AUrate 的客户服务响应迅速并解决问题。结果我肯定订购了更多珠宝。

Aurate New York 回复2026-06-25

Hi Lauren, 非常感谢您分享您的体验! 我们很高兴听到我们的团队能够帮助您,并迅速解决了您定制戒指的收货地址问题。我们理解下单后发现错误会有多令人焦虑,很高兴我们能帮您找到解决方案。 提供及时、周到的服务是我们每天努力的目标,所以知道我们的团队支持带来了积极的影响,这让我们感到非常欣慰。我们一定会把您的美言转达给她——她会非常开心的! 感谢您对AUrate的信任,也感谢您选择我们购买珠宝。我们特别感激听到您的体验让您有信心再次与我们购物。我们期待为您打造更多您会喜爱多年的饰品。 如果您有任何其他问题或疑虑,请随时通过电子邮件[email protected]或我们的在线聊天服务联系我们。 此致, The A-Team

E
Em · 写过 1 条评价 · 已认证 · 体验于 2026-06-23 ·

及时且有帮助

Aurate New York 回复2026-06-25

Hi Emily, Thank you for your review! We're delighted to hear that you found our team prompt and helpful. Providing responsive, attentive support is very important to us, and it's always rewarding to know we've made a positive impact on your experience. We truly appreciate your feedback and your support of AUrate. Thank you for taking the time to share your experience, and we look forward to assisting you again in the future. If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team

J
Jenn · 写过 2 条评价 · 已认证 · 体验于 2026-06-22 ·

出色、反应灵敏的客户服务

我询问了我的订单状态。客户服务响应非常及时,提供全面、专业的信息。

Aurate New York 回复2026-06-25

Hi Jenn, Thank you for taking the time to share your experience! We're so pleased to hear that our team was able to provide a prompt, thorough, and professional update on your order. We understand how important it is to stay informed, and we're always committed to providing clear communication and support every step of the way. Your kind words mean a great deal to us and will certainly be shared with our team. Thank you for choosing AUrate—we truly appreciate your support and look forward to serving you again in the future. If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team

M
Marty Conroy · 写过 1 条评价 · 已认证 · 体验于 2026-06-20 ·

下订单非常困难

下订单非常困难。无意中以 233.26 美元的价格买了两个环形耳环。已两次要求取消第二个订单,但您尚未回复。我需要第二个订单购买的取消确认。 martyconroy39@gmail,网络简历

Aurate New York 回复2026-06-24

Hi Marty, We're sorry to hear your ordering experience was frustrating. We'd like to clarify that we did receive your cancellation request and replied to you a few days ago confirming that your second order had already been canceled. You will not be charged for that canceled order. If further questions come up, feel free to shoot us an email at [email protected] or use our live chat service from Monday-Friday 10 am - 6 pm EST. Warmly, The A-Team

即使……我的美好经历仍在继续。

即使返回,我的美好经历也会继续。 我购买的东西太小了,他们慷慨地提供了“退货”流程。 关于您一流的客户服务还有什么可说的呢? 除了……非常感激。

Aurate New York 回复2026-06-25

Hi there, 非常感谢您的暖心留言! 很高兴听到即使在退货过程中,您的体验依然积极正面。虽然很抱歉这件饰品没有完全合您的心意,但我们很高兴团队能让退货流程顺畅无忧。 提供卓越的客户服务对我们来说至关重要,所以知道我们的努力带来了改变,这对我们意义非凡。您的反馈真正点亮了我们的日子,也激励我们继续提供最佳体验。 感谢您选择 AUrate 并抽出时间分享您的体验。希望未来能帮您找到完美的饰品! 如有任何疑问,请随时通过 [email protected] 发送邮件或使用我们的在线客服。 此致, The A-Team

E
EcoMama · 写过 7 条评价 · 已认证 · 体验于 2026-06-11 ·

Aurate 客户服务团队非常……

Aurate 客户服务团队反应非常灵敏,并及时提供问题/问题的定期更新。

Aurate New York 回复2026-06-18

Hi there, Thank you so much for your thoughtful feedback! We're delighted to hear that you had a positive experience with our team. Providing timely assistance and keeping our customers informed every step of the way is extremely important to us, so it's wonderful to know that our efforts made a difference. We truly appreciate you taking the time to share your experience, and thank you for choosing us. We look forward to assisting you again in the future! If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team

I
Isabella Simonato · 写过 1 条评价 · 已认证 · 体验于 2026-06-12 ·

发货延误,UPS 出现问题。

发货延误,UPS 出现问题。 电子邮件回复非常延迟,仍然无法解决我的问题

Aurate New York 回复2026-06-18

Hi Isabella, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations. We understand how frustrating it can be when responses take longer than expected, especially when your concern remains unresolved. Your feedback is important to us, and we sincerely apologize for any inconvenience this has caused. We are continuously working to improve both our response times and the level of support we provide. If your issue is still unresolved, we'd appreciate the opportunity to review it further and work toward a resolution. Please feel free to reach out to our team, and we'll do our best to assist you. Thank you for bringing this to our attention. If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team

M
Martha · 写过 8 条评价 · 已认证 · 体验于 2026-06-09 ·

优秀的客户服务

Aurate New York 回复2026-06-18

Hi Martha, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Providing exceptional support is always our goal, and feedback like yours means a lot to us. We truly appreciate your support and look forward to assisting you again in the future. If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team

一家值得打交道的伟大公司

在发送有关我的送货地址的电子邮件后,几乎立即联系了我。 更正送货地址的客户代表 Kimberly 非常高效地纠正了我提交订单后所犯的错误。 她还经常就我不久前购买的耳环出现的问题与我联系。她已尽一切可能来纠正我遇到的耳环问题。

Aurate New York 回复2026-06-15

Hi Samantha, 非常感谢您细致的评价! 我们非常高兴听到您有如此积极的体验,我们的团队也能够及时帮助您更新收货地址并解决您对耳环的担忧。提供清晰的沟通和高效的支持一直是我们的目标,所以知道我们能够让您整个过程顺利,这对我们意义重大。 我们也会把您的美言转达给她;她会非常高兴听到您的反馈。 我们真诚感谢您的信任与支持,期待未来再次为您服务! 如果您有任何其他问题或疑虑,请随时通过电子邮件[email protected]或我们的在线聊天服务联系我们。 此致, The A-Team

L
Leah · 写过 1 条评价 · 已认证 · 体验于 2026-06-14 ·

快速回复并澄清了我的担忧!

Aurate New York 回复2026-06-15

Hi Leah, Thank you so much for your kind review! We’re really happy to hear that we were able to respond quickly and help clarify your concern. Providing fast and clear support is always our goal, so it means a lot to know that came through in your experience. We truly appreciate your support and are always here if you need anything in the future! If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team

R
Risa Kellerman · 写过 9 条评价 · 已认证 · 体验于 2026-06-07 ·

我已经向客户服务部发送了两张便条...

在收到任何人的回复之前,我已经向客户服务部发送了两次说明。我等了大约一到两周才提交另一次询问。我有两次购买;一份正在路上,另一份订单我仍在等待。

Aurate New York 回复2026-06-15

Hi Risa, Thank you for taking the time to share your feedback. I completely understand how frustrating it must have been to wait, especially while also keeping track of two separate orders. We also appreciate your patience while your inquiries were being reviewed. I’m glad to hear that one of your orders is already on its way, and I understand your concern about the second order still pending. We truly appreciate your honesty and the opportunity to improve, and we’re here to make sure the rest of your experience goes as smoothly as possible. If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team

Aurate 不仅仅是精美的珠宝

Aurate 不仅是精美的珠宝,而且服务也非常好 - 他们总是对任何询问或问题做出回应,并很快解决任何问题。 非常感谢你Aurate,我无法停止购买你漂亮的作品!

Aurate New York 回复2026-06-15

Hi Annie, 非常感谢您如此友善的评价! 听到您对我们的珠宝和团队都有如此积极的体验,我们非常高兴。提供快速、有帮助且专注的支持是我们非常重视的事,所以得知它对您有所帮助,我们深感欣慰。 我们也衷心感谢您对我们饰品的持续支持和喜爱——有您成为AUrate社区的一员真是太好了! 如果您有任何其他问题或疑虑,请随时通过电子邮件[email protected]联系我们,或使用我们的在线客服。 此致, The A-Team

我对及时的回复感到很高兴……

我对客户服务团队在解决如何处理维修过程中的及时响应感到满意。沟通清晰、及时,问题得到有效处理。

Aurate New York 回复2026-06-15

Hi Kiyoko, 非常感谢您的用心评价! 很高兴听到您对我们的团队有积极的体验,并且整个维修过程中的沟通清晰及时。提供高效且有力的支持始终是我们的目标,所以知道我们能够满足您的需求真的意义重大。 我们非常感谢您的信任,如果您将来需要任何帮助,我们随时都在。 如果您有任何其他问题或疑虑,请随时通过[email protected]发送邮件或使用我们的在线聊天服务。 此致, The A-Team

埃德玛太棒了

埃德玛太棒了。我的订单被退回,他联系我询问重新送货的方向。他立即回复了我所有的电子邮件。在这个人工智能和通用客户服务响应的时代,在整个情况下与 1 个真实的人打交道真是令人愉快。我非常感激并且不会忘记!

Aurate New York 回复2026-06-12

Hi Jennifer, 首先,我们想表达对您选择在我们这里购物的感谢。您对这个小而强大的团队的支持对我们意义重大! 我们努力提供最好的服务。我们真诚感谢您的善意评价 <3 期待很快再次见到您! 祝好, The A-Team

很棒的客户服务

很棒的客户服务。迅速回应了我的担忧并做出了正确的决定。会是回头客!

Aurate New York 回复2026-06-15

Hi Paige, 非常感谢您的精彩评价! 很高兴听到您对我们的团队有积极的体验,并且您的问题得到了及时解决。提供周到和乐于助人的服务对我们来说非常重要,所以知道我们能够帮助您解决问题真的意义重大。 非常感谢您的支持,期待未来再次为您服务! 如果您有任何其他问题或疑虑,请随时通过[email protected]发送邮件或使用我们的在线聊天服务。 此致, The A-Team

有帮助!

在我忘记使用折扣代码后,他们能够追溯地对我的订单应用折扣代码。很有帮助!

Aurate New York 回复2026-06-11

Hi Sara, 非常感谢您的善意评价! 很高兴听到我们的团队能够在您下单后帮您应用折扣码。我们理解结账时很容易错过代码,我们总是很乐意在可能的情况下提供帮助。 您的反馈对我们意义重大,我们很高兴能够为您的体验增添积极的一面。感谢您选择我们,期待未来再次帮助您! 如果您有任何其他问题或疑虑,请随时通过[email protected]发送邮件或使用我们的在线聊天服务。 此致, The A-Team

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