Aventon Bikes

Anthony , We're so glad to hear you're satisfied with the quality of your bike! We sincerely apologize for the difficulty you experienced with our customer support when trying to install your front wheel. We understand how frustrating it must have been to call multiple times and ultimately need to visit a bike shop. We are always striving to improve our support and appreciate you bringing this to our attention. Let us know if you have any other questions! Thank you, Aventon

LFC, We're truly sorry to hear that the attachment system and chain length of the product didn't meet your expectations. We understand how frustrating it can be when a product doesn't perform as anticipated and your feedback is valuable, and we'll certainly share it with our product development team for consideration. Let us know if you have any other questions! Thank you, Aventon

Hello there! Thank you for the amazing in-depth feedback! Hearing that the Current ADV delivers unmatched value and top-tier performance—even for someone accustomed to competitive dirt bikes—really validates all the work that went into its design. We're so glad the shipping beat expectations and that you’ve been able to customize your setup for maximum comfort on the trails. Thank you for your support, and here’s to many more adventures out in the woods! Regards, Aventon

Hello there! Thank you so much for taking the time to share your experience! Ordering the wrong part by mistake happens to the best of us, so making sure our team gets you the right component and handles the return hassle-free is a top priority for us. We’re thrilled to hear that our callback response was quick and that our team could get everything sorted out seamlessly for you. Thank you for being such an awesome part of the Aventon family—wishing you endless smooth and fully supported rides ahead! Regards, Aventon

Hello there, Thank you so much for taking the time to share this review! Having the wrong bikes handed over at a dealership can be beyond frustrating, but we’re so glad Cody and the team were able to step in, smooth everything out, and get you the right gear! Hearing that this was the best customer service experience you've ever had truly means the world to us. We are so proud to have earned your trust and loyalty. Enjoy your bikes, and we’re always here whenever you need us down the road! Regards, Aventon

Hello there! Bunnies certainly have a knack for finding chew toys! Thank you so much for the awesome review and for sharing your story. We’re so glad we could beat our estimated ship date and get a new charger to your doorstep early. Enjoy every single mile on your sturdy ride! Regards, Aventon

Hello there! Thank you so much for taking the time to share your incredible review! Living and working on Mackinac Island is such a unique way of life, and we are beyond honored that your Aventon has earned the title of your "everything." Knowing our bike provides the daily reliability, comfort, and utility you need on a car-free island is the ultimate compliment for our entire team. Thank you for making us a part of your daily journeys—wishing you endless smooth, enjoyable rides around the island! Regards, Aventon

Thank you for bringing this to our attention. Receiving a new Aventure that fails on day one is extremely disappointing, and having an address correction turn into canceled replacement orders and weeks of delays only makes the situation more frustrating. You deserve smooth, clear communication when a replacement part is needed. Our team will be reaching out to you directly via email to monitor your replacement battery shipment, confirm tracking, and ensure your bike is up and running without further delay. Best regards, Aventon

Hello there! Thank you so much for taking the time to share such a fantastic review! We are thrilled to hear how much you're loving your "P4" and that the natural, seamless transition from pedaling to electric power blew you away. Eliminating that harsh "jolt" for a smooth, confident, and solid ride is exactly what we design our bikes for! It’s also wonderful to hear that your local dealer provided top-tier white-glove service with on-site assembly and a full tutorial. We are so proud to partner with local shops that share our commitment to great rider experiences. Thank you for being such an awesome part of the Aventon family—wishing you endless smooth, comfortable miles ahead on your Pace! Regards, Aventon

Hi RayZ, We appreciate your feedback regarding the torque information and the knowledge level of our email support. We are always working to streamline our communication process. Your suggestion for more upright handlebar options for older riders is also valuable, and we will consider this for future products. Let us know if you have any other questions! Thank you, Aventon