Aventon Bikes

Hello there, Thank you so much for the positive review! We know how exciting it is to wait on new gear, so getting your order to your doorstep quickly and safely is always a top priority for us. Thank you for being a part of the Aventon family, and enjoy your new ride! Regards, Aventon

Hello there, "Best e-bike I have ridden"—now that is what we love to hear! Thank you so much for taking the time to share your glowing review. Knowing that you're loving the smooth handling, comfortable ride, and easy-to-use display screen means everything to our team. Thank you for being such an awesome part of the Aventon family, and here’s to endless fun out on the road! Regards, Aventon

Hello there, You bet we do! Thank you so much for the awesome vote of confidence in our support team. We take a lot of pride in taking care of our community, and knowing that we earned your trust means the world to us. Enjoy the ride! Regards, Aventon

Hello there, Thank you so much for taking the time to leave a review! We're thrilled to hear how much you're loving your bike, and we really appreciate you sharing that stellar advice with the community. Navigating local e-bike classifications and insurance requirements can vary so much by area, so checking local regulations beforehand is a fantastic tip for any future rider! Thank you for being a part of the Aventon family, and enjoy every mile ahead! Regards, Aventon

Hello there, Thank you so much for taking the time to share your feedback! We’re thrilled to hear that your delivery was both quick and handled with great care and professionalism. Making sure your gear arrives safely and promptly is super important to us! Thank you for being a part of the Aventon family, and happy riding! Regards, Aventon

Hello there, We love hearing this! Our technicians work hard to make sure every issue is addressed thoroughly and quickly, so your kind words mean a lot to our team. Thank you for choosing Aventon, and happy riding! Regards, Aventon

Hello there, Thank you so much for taking the time to leave such a kind review! Providing top-notch support to our riders is always our main goal, so hearing that our team delivered for you absolutely makes our day. Thank you for being a part of the Aventon family, and please don't hesitate to reach back out if you ever need anything else! Regards, Aventon

Hello there, Short, sweet, and music to our ears! We are so thrilled to hear how much you're loving your bike. Hearing that our riders are having a blast on the road absolutely makes our day! Thank you for being a part of the Aventon family, and wishing you many more amazing miles ahead! Regards, Aventon

Hello there, Thank you so much for taking the time to share your experience! While shipping mishaps with carriers like FedEx can be frustrating, we're so glad our team was able to jump in and get a replacement kickstand out to you right away. Ensuring our riders are taken care of is always top priority! Thank you for being a part of the Aventon family, and please don't hesitate to reach back out if you ever need anything else. Regards, Aventon

Hello there, Thank you for taking the time to leave a review! We're glad to hear you were happy with the price of your OEM Pace 500 throttle. We completely understand that shipping costs can feel steep relative to smaller parts, so we truly appreciate your understanding and feedback on that front. Thank you for being a part of the Aventon family, and please don't hesitate to reach back out if you ever need anything else to keep your Pace 500 rolling smoothly! Regards, Aventon

Hello there, Thank you so much for taking the time to share your warranty experience! While we’re sorry to hear about the motor issue in the first place, we are thrilled that our team was able to resolve it quickly, hassle-free, and get a replacement unit sent your way right away. Providing smooth and efficient support is always our top priority so you can spend less time waiting and more time riding! Thank you for being a part of the Aventon family, and please don't hesitate to reach back out if you ever need anything else down the road! Regards, Aventon

Hello there, Thank you for sharing your experience! We work hard to make our online ordering seamless, so we're glad the Current ADV process went great for you. There’s nothing quite like the excitement of tracking a bike on its way—please don't hesitate to reach back out if you need anything as you set it up! Regards, Aventon

Hello there, Thank you so much for taking the time to share your feedback! Hearing that you love the bike, quality, and service all at once is the absolute ultimate compliment for our team. We're thrilled to have you riding with us! Thank you for being a part of the Aventon family, and wishing you many happy miles ahead! Regards, Aventon

Hi Randolph, Thank you for sharing your feedback. Assembly and accessory installation should be straightforward and intuitive, so we are sorry to hear that installing your fenders was a frustrating trial-and-error process. Your suggestions for clearer guides, labeled parts, and updated video tutorials are fantastic, and we are passing them along directly to our product team. To make sure your fenders are properly set up and secure, our customer support team has sent a follow-up email directly to your inbox today. Please reply directly to that email thread if you need any further assistance! Best, Aventon

Hello! We're so glad to hear you're enjoying your new Level and that it's handling those hills with ease! It's wonderful that the ride is super comfortable for you. We appreciate your suggestion about integrating front turn signals! Let us know if you have any questions in the future! Thank you, Aventon

Hi Adam, Thank you for sharing your feedback with us. Experiencing frustration with service and support is disappointing, and we hear your concerns loud and clear. We want to make sure you receive the assistance you need and have a clear path to getting any open concerns resolved. Our team will be reaching out to you directly by email and phone to gather your information, learn more about your experience, and assist you with your account. Best regards, Aventon

Hi Joel, Thank you for taking the time to leave a review regarding your recent battery order. We checked on your order details and see that one of the batteries was successfully delivered shortly after your order was placed, while the second battery is currently out for delivery with the carrier. To help ensure everything arrives smoothly, our support team has placed a phone call and left a voicemail for you today. We have also sent a follow-up email directly to your inbox so you have a direct line to our team. Please check your messages and reply directly to that email thread if you have any additional questions or need assistance tracking the remaining package. We are always happy to help! Best, Aventon

Hello there, Thank you so much for taking the time to share your experience! We know how exciting it is to wait on a new order, so getting your gear packed up and out the door quickly is always a top priority for us. Hearing that we made the process smooth and speedy for you absolutely makes our day! Thank you for being a part of the Aventon family, and happy riding! Regards, Aventon

Hello there, We love to hear this! Putting 5,000 miles on a bike in 14 months shows true dedication, and knowing that your Aventon handled every single mile without a hitch means the world to our team. Thank you for choosing us for your journeys, RJB, and happy riding! Regards, Aventon

Hi Valencia, We're glad to hear that everything seems to be working out well for your relative! We understand your feedback regarding pricing and the desire for bundled discounts. We appreciate you sharing your thoughts, and will consider it for future sales and releases. Thank you, Aventon