Aventon Bikes

Hi there, Thank you for your review! We are thrilled to hear that your experience from shipping to setup went smoothly and that you are enjoying the ride. We also appreciate your feedback regarding the front fork adjustment details, and we will be forwarding this to our team. Welcome to the Aventon family, and happy riding! Regards, Aventon

Thank you for taking the time to share your experience! Making things right quickly and hassle-free is always our priority. Thank you for choosing Aventon, and we wish you many smooth, exciting miles ahead on your Level 3. Aventon

Hi there, Thank you for taking the time to share your feedback! We are thrilled to hear that you are loving your new bike and enjoying its customizable features. If you ever have any questions, please feel free to reach out to us at (866)300-3311 Monday through Friday, 9:30 AM to 4:00 PM PST. Thank you for choosing Aventon, and happy riding! Regards, Aventon

We truly appreciate your feedback! Hearing how much you and your wife are loving your Level 3s and putting serious road miles on them is inspiring. Thank you for your patience with the spokes, and we're glad our support team could jump in right away to make things right. Happy riding to you both! Aventon

Hi Kenneth, We're so glad to hear that despite the wait for your back-ordered part, our team provided top-notch service! It's wonderful that you're loving your Aventure 3. We appreciate your patience and kind words! Happy Riding! Aventon

Hi Tyler, We're glad to hear your bikes arrived promptly! We appreciate you bringing the timing of our review requests to our attention. We understand how receiving a review request before delivery can be confusing, and we will notify our team to review the timing to better align with shipment and delivery dates. Your feedback is valuable as we work to improve our processes. Thank you, Aventon

Michael, We're so happy to hear that our customer service was fantastic and that our team could provide such quick and helpful advice regarding your new bikes! We appreciate you sharing your positive experience. Let us know if you have any other questions! Thank you, Aventon

Hello there, Thank you so much for the thumbs up and the positive review! Knowing you had a very good experience with us absolutely makes our day. We truly appreciate your support and are always here if you need anything down the road! Regards, Aventon

Hello there, Wow, thank you for the great review! We work hard to ensure our bikes arrive quickly, securely packed, and easy to build, so hearing that everything went smoothly means the world to us. Glad to hear the Koi color won you over! Please don't hesitate to reach back out if you ever need anything down the road. Regards, Aventon

Hello there, Thank you so much for taking the time to share your review! Providing top-tier customer service with quick turnarounds is always our goal, so hearing that our team delivered for you absolutely makes our day. We truly appreciate your support and are always here if you ever need anything else. Happy riding! Regards, Aventon

Hello there, Thank you so much for the review! We’re thrilled to hear that you’re enjoying your bike and having a smooth, worry-free experience. Knowing you have no complaints absolutely makes our day! Thank you for being a part of the Aventon family, and happy riding! Regards, Aventon

Hello there, Thank you for sharing such awesome feedback! We’re so glad to hear you’re loving the bike and had a great experience with our support team. We can't wait to help you with bike number two when the time comes—happy riding in the meantime! Regards, Aventon

Hello there, Thank you for sharing your experience with us! While it’s always disappointing when a component fails early on, we’re so glad our tech support team was able to turn things around for you quickly and hassle-free. Standing behind our bikes—including the Level.2—is a promise we take seriously, and we're thrilled to have you back up and charging! Thank you for being a part of the Aventon family, and here’s to many more miles ahead! Regards, Aventon

Hello there, Thank you for taking the time to share your feedback! We’re so glad we could make the process quick and easy for you. Thank you for being a part of the Aventon family! Regards, Aventon

Hello there, Thank you so much for the review! We’re thrilled to hear how much you’re loving the bike itself, though we're so sorry to hear about the charger mishap! Electronics can definitely be sensitive to heat and moisture, so replacing a blown charger is a tough lesson many of us have learned the hard way. We're just glad to hear you're back up and running. Thank you for being a part of the Aventon family, and wishing you many more smooth, safe miles ahead! Regards, Aventon

Hello there, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience through every step of your journey with us—from pre-purchase to setup and post-purchase follow-up. Providing seamless support and easy registration is always our goal, and knowing we hit the mark for you means the world to our team. Thank you for being part of the family, and happy riding! Regards, Aventon

Hello there, Thank you for reaching out and sharing your feedback with us! We completely understand your caution—bypassing or overriding controller wiring to force an incompatible light plug to fit can definitely risk damaging the controller or triggering electrical faults. Safety and proper power management on the bike are top priorities, so holding off on a custom wiring bypass is definitely the smart call here. If you ever need help finding the exact, plug-and-play lighting accessories compatible with your specific model's wiring setup and controller output, please don't hesitate to reach back out to our team! You can reach our support line directly at 1-866-300-1531, available Monday through Friday from 9:30 AM to 4:30 PM PST. Regards, Aventon

Hello there, Wow, thank you for taking the time to leave a review! Fast and effective support is always our goal, so it means a lot to hear that we delivered a swift solution for you. Please don't hesitate to reach back out if you ever need assistance in the future! Regards, Aventon

Hi there, Thank you for your feedback! We are happy to hear that our customer service team was able to assist with your inquiry. If you ever have any questions, please feel free to reach out to us at (866) 300-1136, Monday through Friday, 9:30 AM to 4:00 PM PST. Thank you for choosing Aventon, and happy riding! Regards, Aventon

Hi there, Thank you for your review! We are glad to hear your order arrived quickly and appreciate your continued support. Thank you for choosing Aventon, and happy riding! Regards, Aventon