Aventon Bikes

Hi Salik, We understand your concern about receiving additional review requests. The request are sent out for both orders and when you open a support ticket with our team and it has been solved. We do apologize for the multiple request, but feel free to ignore them if you do not wish to reply. Let us know if you have any questions and we will be happy to assist! Thank you, Aventon

Hello there, Hearing this absolutely made our day! Thank you so much for taking the time to share your experience with us. From online ordering and real-time updates to an easy home assembly and fast support, providing a seamless journey from start to finish is exactly what we strive for. Thank you for being a part of the Aventon family, and enjoy every single mile on your new ride! Regards, Aventon

Hello there, Thank you so much for sharing such a wonderful review! We are thrilled to hear how much you and your family are enjoying your new bikes and having fun out on the trails. Providing incredible value and quality is what we strive for every day. We are also so grateful for your shoutout to Bingham Cyclery—we love partnering with top-notch local bike shops to ensure our riders get the best service possible from day one. Thank you for being a part of the Aventon family, and happy riding! Regards, Aventon

Hello there, Thank you so much for taking the time to leave this review! While we’re sorry that your display arrived damaged, we're so glad our support team was able to ask the right questions and quickly get a replacement headed your way. Making things right with as little hassle as possible is always our top priority. Thank you for your patience, your kind words, and for being part of the Aventon family! Regards, Aventon

Hello there, Thank you so much for taking the time to leave us a review! Delivering fast, helpful service to keep our riders moving is always our top priority. We truly appreciate your support and are so glad we could take care of you quickly! Thank you for being a part of the Aventon family, and happy riding! Regards, Aventon

Hello there, Thank you so much for the fantastic review! We work hard to ensure that owning an e-bike remains accessible and hassle-free long after the initial purchase, so hearing that you appreciate our customer service and spare parts pricing means the world to us. Most importantly, we're thrilled to hear that your bikes are feeling sturdy and solid out on the road! Thank you for being a part of the Aventon family, and happy riding! Regards, Aventon

Hello there, Thank you so much for taking the time to leave this wonderful review! We're thrilled to hear that your ride arrived in great condition, well-packaged, and that our team kept you updated every step of the way—even with the lock following closely behind. Providing a seamless and transparent experience is always our goal! Thank you for being a part of the Aventon family, and happy riding! Regards, Aventon

Hello there, Wow, 6,000 miles is an incredible milestone! Thank you so much for sharing your journey with us. While wear and tear happens over time, we are so glad our team was able to support you and keep you rolling past that 5k mark. Hearing that you plan on sticking with us for your next ride is the ultimate compliment! Thank you for being such an awesome, dedicated part of the Aventon family, and here’s to many more miles ahead! Regards, Aventon

Hello there, Thank you so much for sharing your story with us! Transitioning from a classic mountain bike like the Trek Marlin to an e-bike can definitely feel like a big leap, but we're so glad you took the chance on the Aventure 3. Having that power assist there as an optional boost—while still getting to ride under your own power whenever you want—is truly the best of both worlds! Thank you for being a part of the Aventon family, and wishing you many comfortable, empowered miles ahead! Regards, Aventon

Hello there, Thank you so much for the detailed and thoughtful review! We’re thrilled to hear that you love riding your bike and that the power, range, and controls are hitting the mark for you. We also really appreciate your constructive feedback regarding the assembly video. Having our team pull a bike to review and update those instructions step-by-step is a fantastic suggestion, and we'll be passing your notes directly to our media and product teams so we can get those updated for future riders. Thank you for being a part of the Aventon family, and wishing you many awesome miles ahead! Regards, Aventon

Hello there, Talk about the perfect souvenir to come home to! Thank you so much for sharing your experience. We’re thrilled that taking advantage of our July 4th sale and routing the delivery to your local bike shop made the whole process smooth, effortless, and stress-free. There's nothing quite like returning from vacation to a fully assembled Aventure 3 ready to roll! Thank you for being a part of the Aventon family, and wishing you many fantastic rides on your new fat tire e-bike! Regards, Aventon

David Aldrich, We're so happy to hear that our customer service team was able to assist you quickly and efficiently with your warranty issue. We appreciate you sharing your positive experience! Let us know if you have any other questions! Thank you, Aventon

Jack Hill, We're so glad to hear you had a great purchasing experience with us. We appreciate your positive feedback! Let us know if you have any other questions! Thank you, Aventon

Hello there, Wow, thank you so much for the glowing review! We’re thrilled to hear that both you and your wife are loving your e-bikes and that your experience with our customer support team was top-notch. Knowing we’re part of your riding adventures together means the world to us. Wishing you both many more happy, smooth miles ahead! Regards, Aventon

Hello there, Thank you for sharing such wonderful feedback! We're delighted that our team could assist you quickly and that your accessory orders arrived with fast turnaround times. Thank you for being part of the Aventon family—happy riding! Regards, Aventon

Hello there, Thank you so much for leaving a review! We know how important it is to get back on the road quickly, so we’re thrilled to hear that our team was able to solve your issue smoothly and hassle-free. Thank you for being a valued part of the Aventon family, and please don't hesitate to reach back out if you ever need anything else! Regards, Aventon

Hello there, Thank you for sharing your honest review! We're super excited to hear that you're loving the design and performance of your Abound SR. That said, we sincerely apologize for the frustration with our Android app. We are continuously working on updates to improve the app's stability and overall user experience, so your feedback is immensely helpful for our tech team. Thank you for being a part of the Aventon family, and wishing you many incredible miles ahead on your new ride! Regards, Aventon

Hello there, Thank you so much for taking the time to leave such a detailed and thoughtful review! We’re delighted to hear that our support team member was able to share their product knowledge, answer all your questions, and guide you to the exact right part for your bike. Providing courteous, expert service that goes beyond a basic transaction is always our goal, and knowing we hit the mark for you truly makes our day. Thank you for being a part of the Aventon family, and happy riding! Regards, Aventon

Hi Sophie, We sincerely apologize for the incredibly frustrating experience you've had with your bike and our support team. It's completely understandable that you're disappointed given the repeated battery issues and the significant delays in getting your bike operational. We recognize the inconvenience of not being able to enjoy your purchase for months, and we are truly sorry for the extended wait times for responses and parts. We are committed to resolving this for you. Let us know if you have any other questions! Thank you, Aventon

Hi there, Thank you so much for the review! We are thrilled to hear that you are loving your Aventure 3 e-bikes and that our support team was able to quickly get the missing derailleur guard and hanger sent out to you. Thank you for choosing Aventon, and happy riding! Regards, Aventon