Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time.
Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
I've been using bambu labs machines for years. I will never buy another one. I will never suggest anyone buy anything from Bambu Labs. The X2D is SH**!!!!! I want my money back.
Bambu Lab 回复2026-10-06
We are deeply sorry to learn about your disappointing experience with our products. Should you have any questions about technical difficulties or need assistance with your device, please feel free to reach out to us:
https://bambulab.com/en/my/support/tickets/create?from=1
We are sorry to learn that our product and service have not met your expectations. We have noted your feedback for our internal review as we continuously work to improve our overall user experience.
We appreciate your perspective to help us evolve.
The products themselves are great quality but it took I think a couple weeks to get some of them and the color selection was practically non-existent do to out of stock colors. I want to use Bambu filament but I literally can't. More cooperation between companies would be amazing for us. Honestly if Bambu can't provide then they should be partnering up with a company that can deliver
Bambu Lab 回复2026-10-06
We’re sorry to learn about your experience with delivery delays and filament stock limitations. We appreciate your perspective to help us evolve, and we’ve noted your feedback regarding supply and availability for our future optimization.
If you are looking for alternative purchasing options, you can also check our authorized distributors through the link below:
https://bambulab.com/en/dealer
The service is ok to a point but you do try to get out of things to easy. Its always the clients fault etc. a machine that is 1 month old you wanted to pay out for a part which endded up to beca software problem which I have to Add I found out
Bambu Lab 回复2026-10-07
We are sorry to learn that your experience with our troubleshooting process did not meet your expectations and that you felt the support provided was not fully aligned with the issues you faced. We have noted your feedback regarding our support communication and diagnostic standards for our internal review to help us improve.
If you are continuing to experience issues with your printer, please feel free to reach out to us again. If you would like us to conduct a further review of your case, please submit a new support ticket via the link below:
https://bambulab.com/en/my/support/tickets/create?from=1
We appreciate your perspective to help us evolve.
There are always good deals to get bundles of filaments. The shipping service is good. Sometimes it comes in two or three separate parcels, with different companies.
Delivery was swift and the products ordered were as expected. A little disappointed that the two part-orders weren't combined to reduce my carriage.
Costs a little high compared to some competition but I find the reliability of the filament to be far better.
I guess we’ll start with the positives:
- The filament was cheap.
- When it actually prints properly, the quality appears to be good.
-my Bambu labs printer is outstanding
Now for the negatives:
- Shipping was slow and didn’t arrive within the expected timeframe.
- The biggest issue is the filament tangling. 3 out of the 3 rolls I’ve used have tangled, sometimes badly enough to ruin an entire print.
- Bambu Lab’s customer service could also be better. I advised them of the issue with the rolls, but they want me to prove there’s a problem by taking photos/videos of the filament tangling. Apparently I’m supposed to wait until it tangles and potentially ruins another print just so I can record it happening.
I’ve had filament tangle in the past, usually with cheaper brands, but it’s always been a rare occurrence. 3 out of 3 rolls from Bambu Lab having the same issue is simply unacceptable.
I expected much better from Bambu Lab filament.
Bambu Lab 回复2026-10-06
We are very sorry to learn about your disappointing experience regarding the filament and customer support. We have noted your feedback for our future product and service optimization.
We have located your support ticket, and we recommend that you continue following up with us within your existing ticket.
If you have any further questions, please feel free to communicate through this existing ticket, and we appreciate your patience and understanding.
costumer support absolutely and horrible experience!! only wanted to change delivery adress and they changed my name and kept the adresses all wrong! but the worst is that they say that made it correctly!!
Bambu Lab 回复2026-10-08
We are very sorry for the horrible experience. We have located your support ticket and our team is following up through this existing channel. We have noted your experience for our future optimization.
If you have any further questions about the ongoing process, please feel free to continue communicating with us in this existing ticket. We appreciate your patience and understanding.
We are sorry to hear that your package has not arrived yet. We have located your support ticket and our team is actively following up on your case through this existing ticket.
We truly appreciate your patience and will keep you updated through this existing ticket as soon as there are any updates.
The quality of the products, and the delivery service were excellent. However, the process of the web shop selection of items and quantities is confusing, especially when combined with some of the special deals...
Bambu Lab 回复2026-10-06
We appreciate the positive recognition of our product quality and delivery service. We are grateful for your detailed perspective regarding the web shop selection and special deals process, and we will continuously optimize our platform experience. Thank you for sharing your experience to help us evolve.
Well, the H2D 3D-printer did work good in the beginning but it did push for software upgrades so I did a few upgrades. The result was a bad print and later it was all spaghetti and I could not finish a part anymore. I did check on the internet and I was not the only one with this kind of problems. I did a recalibration as it was suggested and it was good again. But now it print again very fast and moves aggressive so I expect spaghetti again. This should not happen from an expensive brand that is known for good products. Your updates should not make my 3D printer useless.
Bambu Lab 回复2026-10-06
We are sorry to learn about your recent experience with the firmware updates and print quality issues on your H2D printer. We truly appreciate you bringing this to our attention. We’ve recorded your feedback for our ongoing product optimization.
If you need further assistance with troubleshooting, please feel free to reach out.
https://bambulab.com/en/my/support/tickets/create?from=1
good service. good shipping. good quality.
prices too expensive for filament, even basic PLA filament is too expensive.
Bambu Lab 回复2026-10-06
We are glad to hear that you are satisfied with our service, shipping speed, and product quality. At the same time, We also understand your concerns regarding filament pricing. We have noted your feedback regarding filament costs for future improvement.
Well packaged; assembling the printer went smoothly, and connecting and printing worked very well. One point for improvement: of the two packages, one was sent to the chosen delivery address, while the other was sent to my home address.
Easy to navigate through the site and add items as well as complete orders.
Delivery was exactly as described, no package damage oor something.
According to the site's delivery tracker (which is a good service), processing took more time, but rest was good.
