Better packaging
Their packaging when they send packages is too bad, the box was almost broken. They need to get some thicker boxes and use some padding so that the contents in the box can't be pushed around.
关于 Bambu Lab
数据更新- 网站
- bambulab.com
- 分类
- 电子与科技
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 965 条评价
- 差评回复率
- 97%（360/370 条）
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商家自述
Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
以上内容由商家自行提供，未经平台核实。Bambu Lab靠谱吗？
Bambu Lab（bambulab.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 965 条用户评价，属于电子与科技分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time. Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
The manual instructions can be improve
The manual instructions can be improve, it's so aesy and cheap. I had to see internet videos to avoid making mistakes. The problems on the machine also where just find on internet to solve.
I read these reviews only days old wait…
I read these reviews only days old wait until you try printing about one month in nothing but headaches this printer is a piece of junk just expensive paper weight I’ve had nothing but problems with this junk buyer be wear don’t buy this printer you will regret it as I am only had 3 months.
Bambu Lab 回复2026-10-09
We note your experience with the device after several months of use. Upon receiving your feedback, we have documented it to continuously optimize our product quality and technical support in future updates. If you need further technical assistance, please feel free to reach out to our support team: https://support.bambulab.com/liveChat
bad experience
Bambu Lab 回复2026-10-09
We are sorry to learn that you had an unsatisfactory experience with our service recently. Upon receiving your feedback, we have documented it to continuously optimize our service processes in the future. We have located your support ticket, and if you have any further questions, please feel free to continue reaching out through your original ticket. Thank you for your patience and understanding throughout this process.
Still haven't received anything
I placed an order a week ago that is now missing. Unfortunately, the printer still hasn't arrived.
Bambu Lab 回复2026-10-10
We are sorry to hear that your order has not arrived within the expected timeframe. We have located your support ticket, and our team will continue to follow up with you through this existing channel regarding the updated shipping status. We've noted your experience for our future optimization. Feel free to reach out through your existing ticket if you need further assistance with your shipment.
2 weeks of back and forward…
2 weeks of back and forward "diagnostics" to find a problem with my printer because you cant actually speak to a person, its all done via email or their ticket system, they eventually sent out parts completely unrelated to the error and lo and behold it didn't work. they then have the nerve to solicit a review....absolute shambles!
Bambu Lab 回复2026-10-11
We are sorry to learn that your recent support and diagnostics experience did not meet expectations. We have located your support ticket, and our team will continue to follow up with you through this existing channel to assist you further. We have noted your feedback for our future optimization. Feel free to reach out through your existing ticket if you need further assistance with your printer.
This company looks like a scam
This company looks like a scam. I bought a printer for my son, but he didn’t like it; I didn’t even unpack it. On the same day, 6 October, I wrote to them about a return, but they misled me. Today, 9 October, I only received the shipping label yesterday. I’ve written to them asking where the courier is and when they’ll collect it, but there’s been no reply within 7 working days. I can’t wait that long. I want my money back, not their rubbish. I’ve already opened a dispute and never want to have anything to do with them again in my life. They’re a bunch of con artists, and they’re even asking for £25 back – which is what I paid for extra insurance. It’s just ridiculous.
Bambu Lab 回复2026-10-10
We are sorry to learn about your disappointing experience with our return process and communication. We have located your support ticket, and our team will continue to follow up with you through this existing channel. We've noted your experience for our future optimization. Feel free to reach out through your existing ticket if you need further assistance with your return.
Sealed pack of 10 Split ring keychains
Sealed pack of 10 Split ring keychains, turned out to be only 9 in a pack!
Bambu Lab 回复2026-10-10
We are sorry to learn about your experience with the missing item in your package. We have located your support ticket, and we've noted your feedback for our future optimization. Feel free to reach out through your existing ticket if you need further assistance with your order.
Good product at ok prices
Good product at ok prices, but the delivery takes too long for consumible products like filament that you usually need quicker
Bambu Lab 回复2026-10-10
We appreciate your perspective to help us evolve. We recognize that faster delivery is essential for filament, and we have noted your experience for our future optimization. Thanks for your feedback again.
Bambulab is very beginner friendly
Bambulab is very beginner friendly. I love the fact that you can unbox the Printer and directly start with the printing. Without changing any of the setting the results always will be good. The only thing i have to say is that i wish that bambulab would have an toolchanger to reduce printtimes with multicolor prints.
Rethink your slicer to be at par with the build quality
So far excellent and sturdy hardware but the slicer is unstable and has so many issues especially in beta versions and too many of those.
Bambulab p1s combo ams2pro
Delivery was good the item itself ive only just plugged it all up .however on the p1s combo with ams2 pro the package that comes with spare parts really needs a diagram booklet for where they fit .im new to this and have no idea what the magnets and blades are for and the metal bit for the hotend ???
Great product, but delivery could be better
Bambu Lab itself was great! The product is excellent, and I would gladly order from them again. However, the delivery experience was frustrating. The delivery driver just left the printer on my doorstep without any drop-off permission. To make matters worse, I received an email saying the package was "out for delivery," and immediately after, another email stating it had already been delivered and left outside. It started raining, so I had to leave work early just to save the package. I specifically ordered and paid extra for "Carefree Delivery" to avoid exactly this kind of situation.
Ordering was quick and easy
Speed Delivery of the printer DHL was…
Speed Delivery of the printer DHL was great but waiting almost an entire week for the filaments and everything else to arrive with dpd was stupid
my internet went down and I was unable…
my internet went down and I was unable to start a print. I tried putting it on a USB drive and plugging that into the printer, that also didn't work. Ridiculous that an internet connection is required.
Bambu Lab 回复2026-10-08
We are sorry to learn about your frustration regarding the network connection requirements. We have noted your experience for our future optimization. If you need further assistance with your printer's connection settings or offline usage, please feel free to reach out to our team at https://support.bambulab.com/liveChat We appreciate your patience and understanding.
Extruder Broke in 3 weeks
Bambu Lab 回复2026-10-08
We are sorry to learn about the issue you have encountered with your extruder. We have noted your experience for our future optimization. If you need further technical assistance with this hardware issue, please feel free to reach out to our team at https://support.bambulab.com/liveChat We appreciate your patience and understanding.
Most of the filament packages (paper…
Most of the filament packages (paper package) were opened. The plastic package was ok, so thats why I kept them. But next time I will think twice if I should buy from Bambu Lab.
Bambu Lab 回复2026-10-08
We are sorry to learn about the condition of your filament packages upon arrival. We have noted your experience regarding the packaging for our future optimization. If you encounter any quality concerns with your materials, please feel free to reach out to our support team for further assistance at https://bambulab.com/en/my/support/general-inquiry We appreciate your patience and understanding.
I never got any response but an…
I never got any response but an automated answer
Bambu Lab 回复2026-10-10
We note your experience regarding the support response.Upon receiving your feedback, we have documented it to continuously optimize our service processes and communication channels. We have located your support ticket and our customer service team is following up on this for you. If you still have any further questions, please feel free to continue reaching out through your original ticket.
Dead on arrival
Recieved my printer in a state I already had to invest 1 week to get it running. Required me to repair the rear vent system.
Bambu Lab 回复2026-10-09
We are sorry to hear about the initial setup challenges you encountered with your new device. We have noted your experience for our future optimization. If you need further technical assistance, please feel free to connect with our support team: https://support.bambulab.com/liveChat