Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
以上内容由商家自行提供，未经平台核实。Bambu Lab（bambulab.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 965 条用户评价，属于电子与科技分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time. Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Not helpful. Poor instructions and pictures.
We’re sorry to learn about your experience with our instructions. We have located your support ticket, and our team will continue to follow up with you through that existing ticket. Thank you for sharing your perspective with us.
Ordered on 8/20/26. Now 1st week of October and still have not received item
We’re sorry to learn about your experience with the shipping delay regarding your order placed in August. We've noted your delivery feedback for our future optimization. If you need further assistance with your inquiry, please reach out to our team through our support channel below. https://bambulab.com/en/my/support/general-inquiry?from=1
This review is not about Bambu itself, but about the delivery service used. DPD is unreliable and their delivery service is sloppy. I have also opened a ticket regarding this: "GENERAL_Logistics issues_EU_US260930576002_WEB_5160". It is urgently necessary that goods can only be handed over upon signature.
We are sorry to learn that your delivery experience did not meet your expectations. We have located your support ticket and noted your feedback regarding courier requirements for future optimization.
Extremely poor after sales with archaic procedures which make no commercial or environmental sense! They are helpful when they selling you the product but when you need support from them, that's when the customer service ends!
We sincerely apologize for the deeply disappointing experience you encountered with our after-sales service. Your valuable feedback has been carefully noted so we can continuously improve our support processes. If you need further assistance with your after-sales support inquiries, please feel free to reach out to our team. https://support.bambulab.com/liveChat
The A1 Mini Combo is a good piece of kit, but the support is terrible. Dont buy direct, buy it from a UK reseller with real people that answer the phone.
We appreciate your positive note on the A1 Mini Combo. Apologies for any frustration regarding the support process, and your feedback has been noted for our future optimization. Our team is continuing to assist you through your existing support ticket. Thank you for helping us evolve.
Missing parts and Bambu has refused to send the Missing parts. Bambu labs is an unethical company that doesn't care about customers. My daughter and I would have been a loyal life long customers instead we will never purchase from this unethical and dishonest company again Below is their response We've carefully looked into your case and completely understand your frustration. However, upon review, we found that your package was delivered over 30 calendar days ago. As per our return policy, reports regarding missing items from the original package need to be submitted within 30 calendar days of receiving the product. This timeframe is in place because, beyond that period, we're no longer able to cross-check against our warehouse outbound records to properly verify and investigate the matter. Unfortunately, this means we're not in a position to process a resolution for this particular case, and we truly regret that we're unable to do more here. You're welcome to review the full policy at the following link for your reference:
We recognize your concerns regarding missing components and the support process. We have located your support ticket, and our team is continuing to assist you through it. Please check your existing ticket for further updates and to share any additional details. We appreciate your patience throughout this process.
To start, this is still ongoing. I have ordered a brand new (at the time just released) bambulab X2D. When it arrived and I started unpacking it I noticed that the entire machine was unusable due to severe shipping damage. Its more so annoying and can always happen but I felt like there was alot of back and forth from support requesting proof and information that could have been done in a single message. it took a few weeks but in the end I got a new one free of charge (except for my time). The printer itself was awesome and just worked, until it didn't. A weird intermittent error which I started a ticket for progressed into the entire printer ceasing to function. almost 3 months, 5 elaborate printer head disassembly's, 2 replacements of parts and many images/videos later I am still going back and forth with support where questions about them offering more help or shipping it out to get fixed get ignored and replacement parts that I don't understand why they are suggested get sent for me to replace without any real technical knowledge or experience about electronics. I would have loved for this review to be 5 stars. the printer when it works really deserves it but out of the 5 months since I have ordered it I have only had a few weeks of usage out of it and wasted hours of my time. Best advice I can give to prevent this is don't get unlucky. Update 12th of October: Since writing this review 2 ish weeks ago there hasn't been any real solution. Only extra parts sent for me to replace myself and more dismantling of the entire printer. Today I filed a formal complaint and I am expecting a refund or replacement. If they will even respond to this request is another concern but I have done all I can.
We are sorry to learn about your experience with recent hardware and support challenges. We’ve noted your feedback for our future optimization. If you need further assistance with your current inquiries, please feel free to reach out to our team via live chat. https://support.bambulab.com/liveChat We appreciate your perspective to help us evolve.
I did not receive my package. I got a message which states it was delivered, but it was not.
We are sorry to learn that you have not received your package yet despite the delivery notification. We have located your support ticket, and our team is continuing to assist you through it. Please check your existing ticket for further updates and to share any additional details. If you need any further assistance regarding your delivery, please feel free to reach out through your existing support ticket. We appreciate your understanding and patience as we work through this process.
Don’t by this It don’t work and is a waste of money. Electronically controlled levitation kit*1 It doesn’t work, got 2 and none worked.
We are sorry to learn that the levitation kits did not work as expected and caused frustration. We have noted your experience for our future optimization. If you need further assistance with troubleshooting your hardware, please feel free to reach out via our technical support channel. https://support.bambulab.com/liveChat
Recorded the wrong color of filament, when we received the order did not open each box to check color that was in side the box. We ordered red and grey was inside. The wanted the original shipping labeled and a picture of the box. I had trashed the box 2 weeks prior to needing to open the filament. Frustrating
We are sorry to learn about the frustration caused by the incorrect filament color and the following process. We have located your support ticket, and our team is continuing to assist you through it. If you need further assistance regarding your ongoing inquiry, please feel free to reach out via your existing support ticket. We appreciate your perspective to help us evolve.
Ordered the Bambu Cool Plate SuperTack Series and my X2D does not dectect the print plate marker, so I get a warning sign every time I want to print something and need to override it by selecting "Ignore this and Resume" when prompted by the error.
We appreciate your detailed review regarding the plate detection. Please kindly check our official product page and documentation for guidance on using this accessory. If you need further assistance with your printer, please feel free to reach out via our technical support channel. https://support.bambulab.com/liveChat
This printer continually clogs and misfires...i end up disassembling the printer mechanism probably after every other print job my kids do. would not buy again.
We are sorry to learn about the difficulties you have encountered with your printer. Your feedback regarding the hardware performance has been carefully noted for our future optimization. If you need further assistance with troubleshooting your hardware, please feel free to reach out via our technical support channel. https://support.bambulab.com/liveChat
In as few words as possible. AMS 2 Pro is shit. H2C is impressive.
We recognize your positive impression of the H2C and appreciate your perspective regarding the AMS 2 Pro. We have noted your feedback for our future optimization. We appreciate your perspective to help us evolve.
Bambu Lab is great, your products are great, but the company you use for delivery service, ontrac, is horrible. I wish customers had the option who to choose for delivery of there order. If you would like to discuss this matter further please reach out to me. If not for the delivery service I would have given a 5 star rating. Thanks MO
We appreciate your positive note on our products and brand. We understand your concerns regarding the delivery experience, and we have shared your delivery feedback with our logistics partners to improve our shipping services. We appreciate your perspective to help us evolve.
The Printers are great. The Prices are super. Makerworld is a wonderufll source of inspiration. But the transparancy for what and how much Makerworld points i get is not good.
Bambu Lab is a first class company for 3d printers. They are definitely ahead of the game as I’ve purchased three different printers from them, multiple accessories and a lot of filament. Buying filament in bulk from them is a must as it make the cost for each role go from just over $20 a roll , sometimes down to under $10. The ONLY thing that I feel is subpar, is their earned credits (which they aren’t obligated to do). I’ve spent over $2,000, and earned only about $20 in credit (1%). If you’re going to provide discounts as a class leader in the industry, you can do better than that.
good piinter, dont like the ui tho
Mostly very positive. Pity the A1 does not have robust Ball screws on Z axis. My bad, caused machine to drag on work. replacing screws but feel they not robust enough. Regardless of this I have ordered another A1 and will repair the other. Enjoying using and learning Bambu studio.
Good equipment, decent software.
It is very good how I can print things from my phone
共 965 条符合条件的评价
