Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time.
Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
Nothing but problems with printer as ams lite. Customer service is not a human it’s all automated and i can’t get anywhere with them.
Bambu Lab 回复2026-10-02
We deeply regret the difficulties you encountered with our products and support. We have noted your experience for our future optimization as we continuously work to improve our services. If you need direct assistance from our team, please feel free to submit a support ticket through the link below.
https://bambulab.com/en/my/support/general-inquiry
We appreciate your perspective to help us evolve.
Won't honor their 30 day return policy, incompatible products.
I purchased two AMS HT units and two AMS Hubs for my two P1S printers. Their website clearly says "AMS HT is compatible with all printers" and some one of the marketed features include drying filament and remote control over the AMS HT units via the app. However, once I tried using the AMS HTs with my printers I couldn't see a way to remotely control them.
I reached out to support, they wasted a bunch of my time showing me screenshots of things that weren't there on my screen. Finally they realized that the P1S printer does NOT in fact support the AMS HT units remotely. Support confirmed you have to go to the printer physically and operate the unit. This defeats one of the key features that caused me to select these units over third party options. They claimed they intend to add support in the future to these older printers. This obviously means the compatibility claim was false.
I looked at their return policy which clearly states "We want you to love your purchase, but if for any reason you are not completely satisfied, you can return the items you ordered from Bambu Lab Web Store within 30 days of receiving them."
Unfortunately their support rejected my request for a return saying "We’re sorry, but after carefully reviewing your order, it does not meet the conditions for a return and refund at this time."
Bambu Lab 回复2026-10-02
We deeply regret the frustration you experienced regarding the product compatibility and your overall service experience. We have received your feedback and will use it to continuously improve our product descriptions and support processes. If you need further assistance with your inquiry, please feel free to submit a support ticket through the link below.
https://bambulab.com/en/my/support/general-inquiry
We appreciate your perspective to help us evolve.
I had my toolhead meltdown completely, and had scorch marks on the toolhead of my p2s. Bambu labs wants me to play technician!! Not going to happen. I bought the p2s just weeks ago and we already had a catastrophic failure. If they dont send me a replacement printer, I will be suing them and filing a charge back with my bank!
Bambu Lab 回复2026-10-05
We are deeply concerned to read about the printer issue you described. We have located your support ticket, and our team will continue to follow up with you directly through that existing channel. We appreciate you sharing your experience as we review this matter internally.
I’m extremely disappointed with my A1 and AMS Lite.
I’m extremely disappointed with my experience with Bambu Lab, particularly with the A1 and AMS Lite.
I only had my A1 with the AMS Lite for about two months before I started having problems with the AMS Lite motor not working properly. For a product this new, I did not expect to already be dealing with hardware failures.
Trying to get the issue resolved has been even more frustrating. I’ve gone through changing motors and even changing the motherboard, along with continued troubleshooting, but the problem has still not been properly resolved. Instead of getting a straightforward solution for a nearly new product, I’ve experienced continued pushback and have had to spend my own time replacing parts and troubleshooting.
At this point, after changing major components and still dealing with the issue, I would have expected Bambu Lab to simply replace the defective unit or offer a reasonable solution. Instead, I was offered very little in the way of a discount toward a newer model.
I purchased Bambu Lab because of its reputation for making 3D printing easier and more reliable. Having an AMS Lite develop problems after only about two months, then having to replace motors, replace a motherboard, and continue going back and forth with support is not the experience I expected.
The printer may be great when everything is working, but customer support and warranty service matter just as much when something fails. Based on my experience, the amount of troubleshooting, parts replacement, and pushback required to deal with a failure on such a new machine has been extremely disappointing.
I expected Bambu Lab to stand behind a product that developed hardware problems after only two months. Unfortunately, my experience has left me very dissatisfied with both the AMS Lite and the way the situation has been handled.
Bambu Lab 回复2026-10-03
We are sorry to learn about your disappointing experience with the hardware reliability and the support process for your A1 and AMS Lite. We have located your support ticket, and our team will continue to follow up with you through this existing channel to address your concerns. We have noted your experience regarding the troubleshooting process and warranty handling for our future optimization.
Unfortunately, the printer print is not working properly. The plastic gets tangled every time and sticks together, causing the prints to fail.
Bambu Lab 回复2026-10-03
We are sorry to learn about the recurring tangling and print failure issues you have experienced with our filament. We have recorded your feedback for our internal review.
Please submit a technical support ticket so our team can investigate this issue and provide assistance:
https://bambulab.com/en/my/support/tickets/create?from=1
We appreciate your perspective to help us evolve.
The panel on the back of the machine arrived bent. I had difficulty inserting the safety into its port
Bambu Lab 回复2026-10-03
We are sorry to learn that your machine arrived with a bent panel and that you encountered difficulty during setup. We have noted your feedback for future improvements. If you need further assistance with this matter, feel free to reach out to our team through our support channel:
https://bambulab.com/en/my/support/tickets/create?from=1
We are sorry to learn that the filament did not meet your expectations and resulted in poor print quality. Please note that moisture can significantly affect performance, and drying the filament prior to use is typically recommended for optimal results. We have noted your experience for our future optimization.
Shipping and receiving the package was to long. But the product is excellent
Bambu Lab 回复2026-10-02
Nous vous remercions d'avoir souligné l'excellente qualité de notre produit, bien que nous reconnaissions vos préoccupations concernant le délai d'acheminement de votre colis. Nous avons pris note de votre expérience en matière de logistique en vue d'une optimisation future. Nous vous remercions pour votre retour et votre compréhension.
We appreciate your positive view of our product, while recognizing your concerns regarding the transit time of your package. We have noted your experience with the delivery process for our future optimization. Thank you for your feedback and understanding.
The filament is OK for the price. A bit of stringing, and some blobs as expected. Green struggles to clean in multi material mode. But all the ard known problems that are partially made up for by the price.
The logistics experience however was horrendous.
Bambu Lab 回复2026-10-02
We appreciate your honest feedback on our filament and are glad to hear the price works well for you. Regarding the delivery issues you experienced, we have noted your shipping feedback for our future optimization. Thank you for your feedback and understanding.
My p2s was only 3 weeks old and already lost the Eddie current sensor, this is very concerning to me. Finding the parts on your website was pretty difficult. Once I found and ordered the parts things went smoothly.
Bambu Lab 回复2026-10-03
We are so sorry to learn that the part broke after just three weeks and that you had difficulty navigating our website. We have noted your feedback for our future improvements.
After first day SD card gave up. I had to buy a new good one. Second day filament got stucked. I followed i the instructions but then the cut blade got stuck so I wrote an e-mail and after several tries and very good support from Bambu labs I'm waiting to receive the extruder sensor replacement.I changed 2 to 4 stars because of the quick support I have received. If it works and printer function properly o will give 5 stars. Thx 🙏
Bambu Lab 回复2026-10-02
We understand your frustration regarding the initial hardware hurdles and the time required for repairs. We have noted your experience with the setup process for our future optimization. If you need any further technical assistance or hands-on guidance with the repair, please feel free to reach out via our live chat.
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
swift handling of my orders as always. although filament packages can be more secure, boxes arrive damaged often. no damage on the actual filament though. printers are different, always very well packaged
Have purchased several printers and 100s of rolls of filament from Bambu Labs. Never had any issues and customer service has always been great. Unfortunately lately the shipping of filament has been very poor with broken boxes, damaged filament and opened filament being sent. Very disappointed.
The most amazing 3D printing equipment I've ever used.
The filaments are top of the line.
My only issue is delivery.
If you order Thursday AM. You will be lucky to get it Monday.
For this reason I often use amazon as I need supplies ASAP.
If you have time to wait. Bambulab is number 1
Made an order on their website on Monday.
It stated 2-4 business days.
It was only delivered the following week.
As result of this, I lost 4 orders totalling 100€+, got 4 1 star reviews on my seller profile and was banned for 1 week for failing to complete my orders.
After a bunch of excuses (1st was the carriers fault, then they met the 4 days, then the 4 days only counted after the package left their warehouse and it's in transit time, not delivery time, so if they take 2months to process it, that's OK, and they have meet the deadline), they "recognized" their error, and as a loyal costumer who had spent 800+ on fillament in the last month (and half of said month I was in vacations) I got a 5€ voucher for my trouble.
I definitely won't be using it anyway, because as I said to their support after they told me to use off brand to fix my problem. I will just go off brand. Cheaper and next day delivery with Amazon.
Bambu Lab 回复2026-10-01
We’re sorry that your experience with our delivery and support service fell short of your expectations. We have located your existing support ticket.
The responsible team will continue following up with you through the same ticket, while your feedback will also be taken into account as we continue improving our delivery processes and customer communications. Thank you for your patience and understanding.
Horrible customer service. I have not and will not recommend anyone to purchase from Bambu labs. Hands down the worst customer service I’ve ever dealt with.
Bambu Lab 回复2026-10-01
We appreciate you sharing your experience with us. We have located your support ticket, and the responsible team will continue following up with you through the existing ticket. We apologize that your support experience did not meet expectations and appreciate your patience while the case is being handled.
Still waiting iam now resorting to get a resolution through the small claim court as bambu just say getting another courier etc still waiting let's see what happens when they get a summons
Been weeks now with my printer not working they send parts for you to fix it etc but my age you find it hard to do especially with small components my first print is fantastic over 1300 hrs on it my second one has 200 hrs . They are giving replacement they say but iam still waiting !!!!! Have now got my credit card company involved . I did love my new hobby in retirment but they have put a damp sqid on the whole afters sales experience. Ordering filiments etc cant fault them printers are fantastic until you need a repair then it goes down hill fast
Bambu Lab 回复2026-10-02
We deeply regret the frustration and delay you have experienced with our after-sales service. We have located your support ticket, and our team will continue to follow up with you through that existing ticket as the process moves forward. Your patience throughout this experience is greatly appreciated. Thank you for sharing your perspective to help us evolve.
