Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members.
However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
Good company to use, very helpful and quick responses to emails
Belovejewel 回复2026-05-25
Dear Beverley
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
I placed an order in April 2026. The tracking has not been updated since May 3rd and today is the 21st.
I cannot find anywhere on their website with an actual clickable link to talk to customer service or send an email. I looked online but it pulls up a company with a similar name, not the same.
I am very disappointed with delivery as this item is a no-show and tracking has stopped.
Will never order from this company again.
Belovejewel 回复2026-05-22
Dear Anjanette
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I placed my order over a month ago as the delivery is stated 7 to 12 days this was i gift I was buying for a friend who im visiting next week and I still haven't received this, I feel it is all a scam as the delivery information is false advertising and misleading i will be reporting this company to my bank too very very disappointing
Belovejewel 回复2026-05-21
Dear Helen
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Placed an order on 05-04 and have not heard a single thing since. Scoured the website for an email to contact and they all redirect me saying it's an invalid site. The only phone number I found listed leads to a LAW FIRM IN NEW YORK. Super disappointed as it was part of my daughter's bridal shower present.
Belovejewel 回复2026-05-21
Dear Simone D
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I ordered a mother's bracelet about a month ago and I have yet to receive it. I starting to believe that I was scammed. There is no number to contact customer service on their website. I really feel like I was taken advantage of you. I was really looking forward to enjoying my bracelet.
So sad... Sincerely Dagmar Taylor
Belovejewel 回复2026-05-20
Dear Dagmar
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I am also having problems with my order. No code sent or any information at all. No email address No telephone number. Also address is under a different Company name. Emailed the girl Olivia who keeps answering other comments but still No reponse.
Will be contacting my bank to make a claim about this Company.
Belovejewel 回复2026-05-20
Dear Jacqui
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Dear Michelle
Hello! We are very pleased that our product met your expectations.
Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
I wanted to call and speak with them about ordering something for my son. When I tried to call the machine that answered the number said it was a law office. So how do I call them?
Belovejewel 回复2026-05-16
Dear Suzanne
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I ordered four mother daughter brackets for my daughter’s over four weeks ago for Mother’s Day, to date I have not received any of them. I have contacted my banking institution to inform them of the problem. I am also sending a letter to the Attorney General, Consumer Protection and the BBB, this is fraudulent and a way to scam people out of their money. I would never order anything else from the company nor would I recommend them to anyone else. This was a terrible experience, plus I had to rush out to get other gifts.
Arrdaise Manning
757-582-6474
Belovejewel 回复2026-05-16
Dear Arrdaise
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Ordered a bracelet 11/04/26
No order progress, no contact details to chase, no way I can get a refund. Been ripped off £25.10.
DO NOT ORDER ANYTHING!!!
Belovejewel 回复2026-05-15
Dear Kerry
We take the issue of not receiving order confirmation or shipping information very seriously and will take the following steps to assist you:
Verify that your order has been successfully paid and the shipping order has been generated;
Check the email delivery status in your system, and we recommend checking your spam or other folders;
If necessary, we will resend the confirmation email and shipping tracking information.
To expedite your inquiry, please contact us at the following email addresses:
Customer Service Email: [email protected]
Thank you for your understanding and support. We will do our best to ensure your shopping experience is as good as possible.
Best regards
Olivia
I have yet to receive a tracking number for my order From May 5th 2026.
Sincerely hope I didn't get scammed Diana
Belovejewel 回复2026-05-14
Dear Diana
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
My bracelet wasn't what I had expected so I contacted the company. I explained that the bracelet wasn't what I expected to get, having already purchased 4 other bracelets for members of my family. The company assured me that they would produce the type of bracelet I asked for as soon as possible. They also gave me 20% off my next order for the upset I had not getting the product I expected. They were very understanding and very much want to make me happy with my purchase. I would most definitely recommend them to friends and family.
Belovejewel 回复2026-05-14
Dear Karen
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Mia, is a valuable employee. She was very helpful and understanding with my unusual circumstance.
Belovejewel 回复2026-05-14
Dear Sharon
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Extremely disappointed with the bracelet I ordered. It took weeks to arrive and when it finally did, it was absolutely tiny and looked very cheap.
I contacted customer service for a refund and was offered a replacement instead. By the time the replacement arrived, it was too late to give as a gift, and unfortunately it still didn’t look anything special.
Customer service did respond , but in the end I only received a fraction of what I originally paid. Overall, a very disappointing upsetting experience and I would not recommend and suggest you avoid altogether!
Belovejewel 回复2026-05-13
Dear Debra
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
My ring broke after purchasing only 2 months ago so I emailed customer services and they responded promptly. They did offer to send me the exact same ring again but I asked if I could choose something else and they said yes. Can’t fault the customer service their emails were very prompt and my complaint was actioned quickly.
Belovejewel 回复2026-05-13
Dear caroline
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Amazing customer service woukd definitely recommend
Belovejewel 回复2026-05-12
Dear Lisa
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I’d give it a 0 if I could. Paid but never received my product. Now I am disputing payment with my bank
Belovejewel 回复2026-05-11
Dear Chris
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Dear Ginny
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Wish I would have read the reviews before ordering from this company as the advertisement was impressive. I am still waiting for a mother/daughter bracelet I ordered before 4/21/26 for Mother’s Day 5/10/26. Now they are telling me I can expect it “within another 5-8 days”— well after Mother’s Day. Besides the VERY SLOW delivery, I am worried that the quality (if it ever gets here) will not be as advertised.
Belovejewel 回复2026-05-08
Dear JCrosby
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I've had a very poor experience with yourselves eventually I got it sorted but I do think somewhere in your adds i think you should say you only have 14days to return goods my daughter had the bracelet for her birthday in January and it snapped while she was wearing it it looks as though it had a fault for where it snapped after several email back a fore I am now waiting for a replacement with the help from someone called hide
Belovejewel 回复2026-05-08
Dear Karen
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
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