Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members.
However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
I bought the Mother and Daughter ring and was initially really let down by the quality. After checking the refund and returns information, I was convinced I’d get nowhere.
I reached out to customer service anyway, and I’m so glad I did. They were absolutely brilliant — they went over and beyond to fix the issue and make sure I was completely happy.
I’m genuinely impressed and very pleased with this company.
Belovejewel 回复2026-06-06
Dear L C
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I received the beautiful bangle bought for my granddaughter. The box it came in is so fabulous it’s a present in itself. The bangle is really lovely and it will be perfect for a perfect girl. Thankyou for the touching little card enclosed it brought tears to my eyes. I highly recommend this seller to anyone.
Belovejewel 回复2026-06-06
Dear Pam Makepeace
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
I purchased a bracelet(mother & daughter) on 7th May, my money was taken from my bank but am still waiting for for my item! OLIVIA contacted me through trust pilot to Email her which I did but hasn't had the decency to reply to me!!!! Disgusting customer service..no wonder they don't have a phone number as the phone would be red hot for complaints!!! Get your act together and email me back or I will go to my bank and ask them to deal with you to get me a refund.
Never in my life have I been treat so appallingly by a company..I will never buy from your company again..
Don't bother E mailing Olivia or anyone else at belovejewel because they don't message you back...
Linda Salkeld..
Belovejewel 回复2026-06-05
Dear Lynn Salkeld
Thank you very much for your feedback.
First of all, please accept our sincere apologies. We completely understand your frustration — waiting so long without a response is not the experience we want for any of our customers, and we're truly sorry for how this has been handled.
We did receive your email and replied. Unfortunately, our response may have been filtered into your spam or junk folder, which we know can be frustrating. We've just sent you another reply — please check your inbox and spam folder when you can.
We take every customer's feedback seriously, and we're committed to making sure every concern is responded to promptly and properly. Yours is no exception, and we'll make sure this gets resolved.
Best regards
Olivia
Fabtastic communication throughout again and ring received im absolutely over the moon with it and qill be ordering again very soon
Belovejewel 回复2026-06-05
Dear Emily
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
I made an order one week before Mothers Day, but yet to receive my ORDER, I am so so Disappointed with this Company, and the worse part is they have no way of Contacting them, neither by Email or Telephone. Sorry Company.
Belovejewel 回复2026-06-04
Dear Odette Lemon
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I ordered some jewelery in March with this company and still have not received it. When trying to contact them, it says the store does not exist. Very disappointed. Anybody else experiencing this and if so how were you able to contact them?
Belovejewel 回复2026-06-04
Dear Debbie Bohn
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Above and beyond what anyone could have expected... There was an issue that was down to the courier Jamie was brilliant and went above and beyond to help rectify this issue. Regular communication and support. Thank you for all you have done to put this right. I would recommend 100%
Belovejewel 回复2026-06-04
Dear Alexandra S Gibb-Will
Thank you very much for your high regard for Jamie and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Jamie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Order has not been delivered and I paid 31.99 for a mother's day gift
Belovejewel 回复2026-06-02
Dear Bonnie
We understand your concerns and take your feedback very seriously.
Please rest assured that we never intentionally delay or evade shipments in any way. If you haven't received your package, it's most likely due to a logistics issue or incorrect address information.
To resolve your issue as quickly as possible, please contact us at [email protected] and provide your order number. We will prioritize verification and processing your shipment or refund.
Thank you for your patience, and we promise to do our best to resolve your issue.
Best regards
Olivia
Do not buy anything from this company unless you can wait until the cow jumps over the moon! Order placed in April and 6weeks later a continuous runaround. From China to Chicago, to San Francisco, to Oakland ,to San Jose, back to San Francisco and then back and forth from one location to another, ALL IN SAN FRANCISCO! Solid AI scam in my opinion including their customer service. Inquiries were responded to but as soon as you want a refund all goes quiet!
If it looks like chicken , smells like chicken, then it must be a DUCK! Buyers beware.
Belovejewel 回复2026-06-03
Dear Lee Zuskind
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I ordered a bracelet for my daughter on the 19th May still not got it will be taking it further to get my money back
Belovejewel 回复2026-06-02
Dear Flikky
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I order and payed for a b very displeaseraclet for my…
I order and payed for a braclet for my daughter for her birthday 5-8 and i have not yet to receive it phone numbers dont work no way to contack them i think i have been scam
Belovejewel 回复2026-06-02
Dear Marsha Higgins
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I ordered a granddaughter necklace in May 2 and now is May 28 and I still have not received it. I’m very disappointed as it was for her birthday.
Belovejewel 回复2026-06-01
Dear Doris Ocasio
We sincerely apologize for the shipping delay on this order.
Due to the multiple logistics processes involved, delivery may sometimes take longer than expected. We are actively checking with our logistics partners to ensure your package arrives as quickly as possible.
If you haven't received your package or need further confirmation on the current shipping status, please feel free to contact us at the following email address:
Customer Service Email: [email protected]
We will prioritize tracking information and provide appropriate solutions if necessary.
Best regards
Olivia
I ordered a bracelet for my Daughter for Mothers Day. And I have not received it yet. When I check the process it still says the same thing. We are preparing it for delivery. I am beyond pissed
Belovejewel 回复2026-06-01
Dear Aleshia Cotton
We understand your concerns and take your feedback very seriously.
Please rest assured that we never intentionally delay or evade shipments in any way. If you haven't received your package, it's most likely due to a logistics issue or incorrect address information.
To resolve your issue as quickly as possible, please contact us at [email protected] and provide your order number. We will prioritize verification and processing your shipment or refund.
Thank you for your patience, and we promise to do our best to resolve your issue.
Best regards
Olivia
i order my mother and daughter bracelet on april 11th its been over a month and when will i get it and is there a tracking number never got one ,,and cant find a email or number
Belovejewel 回复2026-06-01
Dear Maggie Majercak
We understand your concerns and take your feedback very seriously.
Please rest assured that we never intentionally delay or evade shipments in any way. If you haven't received your package, it's most likely due to a logistics issue or incorrect address information.
To resolve your issue as quickly as possible, please contact us at [email protected] and provide your order number. We will prioritize verification and processing your shipment or refund.
Thank you for your patience, and we promise to do our best to resolve your issue.
Best regards
Olivia
Good quality product but came late and wrong ring order. Emailed about this issue and offering me a new one as I ordered thanks to Jamie.
Belovejewel 回复2026-06-01
Dear Will
We are delighted that you are satisfied with our product. We sincerely apologize for the inconvenience caused by the delayed delivery time.
We are implementing a series of proactive measures to continuously optimize your delivery experience.
If you still have questions about your order status, please feel free to contact us. We will do our best to assist you:
📧 Customer Service Email: [email protected]
I hope to welcome you back with even better service in the future.
Best regards
Olivia
I ordered a bracelet for my daughter on the 7th May and still haven't received it!!I have E-mailed them and I have had no response.. I will never order anything else from this company but what I would like is my money back..
Linda Salkeld..
Belovejewel 回复2026-05-28
Dear Lynn Salkeld
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
I ordered 3 bracelets on May 6 and still haven’t received an email confirmation, tracking information, or shipping update. I previously reached out requesting a refund, but instead I was told my order would be expedited. Unfortunately, I still haven’t received any updates regarding my order.
Belovejewel 回复2026-05-26
Dear Brenda Walker
We sincerely apologize for the extended period of inactivity in your tracking information. We understand the anxiety and inconvenience this may cause, and we take your order status very seriously.
Due to the multiple carriers involved in cross-border shipping, there may be a brief information lag during package transfer or customs clearance. Please be assured that we have initiated internal follow-up procedures to assist you in contacting the shipping company to verify your package's current status.
If it is convenient for you, please contact us via the email address below, and we will prioritize your response.
Customer Service Email: [email protected]
We promise to continue tracking your package until it is delivered. We hope you will appreciate our dedication and commitment.
Wish you all the best!
Best regards
Olivia
Dear Customer Beverly
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Customer service great contacted strait away Martin grabiniok
Belovejewel 回复2026-05-26
Dear customer
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Zero stars . The items they pretend to sell do not exist
Belovejewel 回复2026-05-25
Dear Marie
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
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