Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members.
However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
I ordered a bangle on the 17th June and i still not received it and had no update from them also emailed them but no reply
Belovejewel 回复2026-07-10
Dear EstherShaw
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Dear customer
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Absolute scam, item never delivered & refuse to give refund, avoid this company at all costs
Belovejewel 回复2026-07-08
Dear Kirsteen Coombes
We understand your concerns and take your feedback very seriously.
Please rest assured that we never intentionally delay or evade shipments in any way. If you haven't received your package, it's most likely due to a logistics issue or incorrect address information.
To resolve your issue as quickly as possible, please contact us at [email protected] and provide your order number. We will prioritize verification and processing your shipment or refund.
Thank you for your patience, and we promise to do our best to resolve your issue.
Best regards
Olivia
I paid for next day delivery with royal mail, it took 13 working days for the item to arrive.
THIS IS NOT A UK COMPANY, they say they are based in the UK, this is certainly not the case. My item was delivered from Yanwen.
My item is very poor quality, I am VERY disappointed with it, as its a gift for myfriend I will NEVER use this company again
Belovejewel 回复2026-07-08
Dear Emma Francis
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
I found this firm very helpful. Their customer service was excellent
Belovejewel 回复2026-07-07
Dear Alison Deare
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
So far so good great communication with Jamie . Looking forward to receiving the bracelets now. Thank you so much belovejewel:)
Belovejewel 回复2026-07-07
Dear Rachel Spencer
Thank you very much for your high regard for Jamie and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Jamie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
DESERVE A NEGATIVE 10 STARS!!!
I received an empty box and no ring!!!!!
VERY VERY VERY POOR!!!!!
Belovejewel 回复2026-07-07
Dear Alina Arabitg
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I've ordered a bangle for my missus from her daughter and have tried to get a estimated delivery date and the email address doesn't work, can't be found to contact them. Keep chasing me to order more. Is this a scam site. How do I get a tracking number for my order or even a contact number 🤔
Belovejewel 回复2026-07-07
Dear Nick Moss
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I’d still like to give it zero stars, but I will still give it just one star because they totally sent the wrong Ring and it looks like it came out of a bubble gum machine. Plus, I ordered it for Mother’s Day and it didn’t come in until Father’s Day. I definitely will not be given this to my granddaughter to give to her mother because it’s not even the right colors and it’s cheaply made The only thing I can say positive is that I did get a total refund I do not recommend ordering anything from this company.
Belovejewel 回复2026-07-06
Dear MICHELLE REAM
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Jamie was very helpful and u⁸nderstanding, kept in contact throughout.
Belovejewel 回复2026-07-04
Dear Linda Stewart
Thank you very much for your high regard for Jamie and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Jamie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Currently battling to get a refund due to not receiving order. Given lots of excuses as to why it’s taking so long but that’s all they are - excuses. Do not order from this company.
Belovejewel 回复2026-07-02
Dear Catherine Lynch
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I did not get the ring I ordered. I received a necklace instead. When trying to contact them at their email address but, it doesn’t go anywhere. I don’t show it in my sent messages. There is no phone number to call. I do not know how to get in touch with them. Does anyone have their contact info? I have sent them 2 messages with no response and my email says the message was sent, yet there is nothing to indicate that in my sent folder.
Belovejewel 回复2026-07-03
Dear Christine Rodgers
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
This company is unreliable I ordered a ring from them and never got it when I called the number on my cc statement it goes to a voicemail and they never get back stay away from this company
Did not receive the item I was charged for when I called the number I got off my cc statement it goes to voice mail and no one returns my calls. Stay away from this company they are not trustworthy
Belovejewel 回复2026-07-03
Dear Gayle Shelton
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
They are really professional people and I'm really happy about the service
Belovejewel 回复2026-07-01
Dear Valentina Fonte
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Good communication and understanding when I needed to change my order !
Belovejewel 回复2026-06-29
Dear Helen
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Delivery took over five weeks then arrived damaged I emailed twice with no response. The quality is poor and overall I am really disappointed with this purchase. Would not buy again and unable to recommend.
Belovejewel 回复2026-06-29
Dear Teresa Naylor
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
First off I was only offered a replacement if I left positive feedback any dispute from the company regarding anything I have stated here can be backed up with emails!
All was great dealing with my issue. Sent out a replacement which was missing a stone I requested a refund this was denied and was told it was like this because of the circle design which was rubbish and if that was the case why wasn't that stated in the description on the website but offered me a percentage off and as the item that was unwearable I refused this they offered me a further percentage off again I declined. I raised an issue with klana who give you 21 days to resolve the issue with the company I was then offered a replacement I agreed I was then informed that I hadn't payed... Which I had in full as the issue had been going on since 7th May and they wouldn't be doing anything to solve the problem. Now I have to wait 21 days before klana will look at this... Beyond fuming!!
Belovejewel 回复2026-06-27
Dear Alexandra Gibb-Will
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I thought the bangle was too small untill Jaimie explained in detail how it works and if it didnt would find an alternative answer. I'm looking forward to my other 2 orders coming now.. very happy
Belovejewel 回复2026-06-27
Dear Cathy
Thank you very much for your high regard for Jamie and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Jamie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
The braclet i ordered was lovely but unfortnately was damage so a refund was granted along with the lovely touch of a free gift. Bracelet was a lovely quality
Belovejewel 回复2026-06-26
Dear Louise Sixsmith
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
I placed my order, but due to circumstances not related to the company I needed to cancel and requested a refund. Belovejewel accepted my rationale for a refund and have agreed to process this and was very understanding from Molly who was providing customer service
Belovejewel 回复2026-06-26
Dear Laura Hardy
Thank you very much for your high regard for Molly and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Molly, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
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