Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members.
However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
Ordered 2 bracelets as gifts. Items took a lot longer to arrive than expected. Communication regarding this okay after I contacted the company.
Items arrived in quite a state. Both the cards were in one box. One bracelet was all tangled. One box lid was bashed. Items seem very small, unsure they will fit the people they are for. Feel quite cheap and certainly don't feel like they were worth the money. Wouldn't recommend or purchase again.
Belovejewel 回复2026-07-24
Dear Stephanie Gilmour
We are deeply sorry to learn that you had an unpleasant experience with this purchase.
Regarding issues with shipping time and product quality, we will immediately forward your feedback to the relevant departments to evaluate and continuously optimize our supply chain and quality control processes.
If you require assistance, please contact us at [email protected].
We will have a dedicated person to assist you. We hope to regain your trust in the future.
Best regards
Olivia
Molly, dealt with my queries promptly, professionally, and politely. Nothing was too much trouble x x
Belovejewel 回复2026-07-24
Dear Hele
Thank you very much for your high regard for Molly and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Molly, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I ordered a memorial ring on May 3. It is now July 23 and not only do I not have my ring but I've sent 2 emails and only got 1 response. It said my order was being processed. I waited 2 more weeks nothing. I called my credit card company and was told this isn't there 1st time hearing no product was sent. Said it happens a lot. They even gave me a phone number to call. I did and only got a answering machine with no response from that either. My opinion DON'T Bother Using THIS COMPANY!!!
Belovejewel 回复2026-07-24
Dear Ginni Hope
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Customer service is 10/10. Charlotte was amazing in helping resolve a query I had. The products are beautiful. Highly recommend.
Belovejewel 回复2026-07-23
Dear finola ingham
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Orded two bracelets on the 2nd july, got an email saying been dispatched on the 15th july and nothing has updated, emailed them twice and got no response
Belovejewel 回复2026-07-22
Dear Samantha Smedley
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
I never received the item ( soul sister bracelet) I ordered. It was a gift for my daughter’s birthday. I never heard back from the company either. Now I just want my $20.00 refund.
Belovejewel 回复2026-07-22
Dear Sheila adam
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Belovejewel was great to keep me informed of where my order was. I received the bracelet I ordered for my daughters birthday, it is beautiful. I thought there was an illustration to go with this as it appeared on the advert. I contacted Belovejewel there response was very quick and couldn't apologise enough. I received a percentage of my payment back for the misleading advert. Thank you Belovejewel
Belovejewel 回复2026-07-22
Dear Mary Colligan
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great communication. As had a slight problem which was resolved immediately. Beautiful necklace. Would highly recommend***
Belovejewel 回复2026-07-21
Dear Jo
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
The bracelet arrived & its absolutely beautiful, i was liasing with Charlotte & appreciate all of her help.
Belovejewel 回复2026-07-20
Dear Julie Biggs
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
I made a purchase of a beautiful bracelet but unfortunately the box was dented, I got in touch with customer service and Molly sorted out the problem very quickly.
Molly's customer service skills were excellent.
Belovejewel 回复2026-07-20
Dear Patricia Prentice
Thank you very much for your high regard for Molly and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Molly, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Hi,l ordered the bracelet for my daughter in law.lt is a lovely bracelet,but unfortunately it was too small around the rest.l notified the company,and they were extremely helpful and polite about sorting the situation out.Especially thankfully to Jamie who helped sort out.
Belovejewel 回复2026-07-17
Dear Mrs Karen Hazell
Thank you very much for your high regard for Jamie and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Jamie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Very slow delivery. Waited over a month and had to chase. In less than a month one of the jems fell out. Asked for a refund and was offered a replacement. Which I accepted. Slow delivery again and had to chase it, again. Then the same jem fell out after a month again. Asked for a refund, initially was offered 25 % which I argued. The last offer was 60% and if I want a full refund I would need to post the faulty rings back to China. Absolute cowboys.
Belovejewel 回复2026-07-17
Dear TM
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
The bracelet I ordered is gorgeous I'm so pleased.
There was s bit of a delay but Molly in customer service was very helpful and explained the reason. She kept me fully up to date with the progress
Belovejewel 回复2026-07-16
Dear MR R GLAVEY
Thank you very much for your high regard for Molly and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Molly, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Order placed on the 18/06/26 payment made in full. One month later still nothing arrived. Contacted customer services a week ago 07/07/26 and had no response. Bought two rings for my daughters as parting gifts. Very disappointed.
Belovejewel 回复2026-07-14
Dear Alison Willans
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Ordered 2 bracelets for friends were good quality had slight issue with delivery but costumer service was brilliant sorted out straight away
Belovejewel 回复2026-07-15
Dear Dot Jobling
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Dear Sharon Pruhs
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I ordered a bracelet at the beginning of june and still not received it although the money has been taken!!!!
£23.50 may not seem like a lot to most of you but being a pensioner I am upset with this
Belovejewel 回复2026-07-13
Dear Marguerita Campbell
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Dear Roush Chowdhury
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Had an issue with my order, and there was no quibble and issue was resolved immediately.
Excellent customer service from Charlotte.
Belovejewel 回复2026-07-13
Dear Amy
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Fantastic Company, after sales care is first class. Jewellery is beautiful and good quality at affordable prices. Highly recommend.
Belovejewel 回复2026-07-10
Dear RONA MCCALL
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
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