Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members.
However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
Charlotte at customer service went above and beyond to sort my complaint out with a happy outcome,I can't thank her enough
E Greengrass
Belovejewel 回复2026-08-06
Dear Elizabeth Greengrass
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Customer services are very helpful and resolved my problem quickly
Belovejewel 回复2026-08-04
Dear Gail Davies
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
It took ages but I eventually got a refund this lady is the only person from beloved jewel who gave me a full refund for the order there's many of her colleagues who I can't even email I can't in all honesty recommend this company the products seem ok but time will tell
Belovejewel 回复2026-08-03
Dear Marie Harriet Thompson
Thank you very much for your positive feedback on our refund process.
We always adhere to efficient and transparent refund procedures to ensure every customer enjoys smooth and convenient after-sales service. Knowing that you are satisfied with the refund process is the highest recognition of our service.
💼 We will continue to optimize our refund and after-sales processes to ensure peace of mind for you and all our customers.
Thank you again, and wish you a happy life!
Best regards
Olivia
Thank you for being polite and I am sure I will shop here again sometime.
Belovejewel 回复2026-08-03
Dear Mrs Audrey Callaghan
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
I made my order wrong and customer service was very helpful and sorted it out for me.100% satisfied with this company
Belovejewel 回复2026-08-03
Dear Miss Nicola Davis
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Fully recommend. I had a query re a bracelet I ordered and it was dealt with immediately. Have ordered three bracelets and love them all.
Belovejewel 回复2026-08-03
Dear AW
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Customer service operative is absolutely great (Mia). Received a faulty item, she listened to my complaint. This has now been replaced, easily and speedily. Excellent Service
Belovejewel 回复2026-08-01
Dear Patricia SEARLE
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Beautiful craftsmanship - daughter loved it thanks
Belovejewel 回复2026-08-01
Dear Joanne
Hello! We're delighted that you enjoy the designs and styles of our products.
🎨 Your recognition is the greatest encouragement to our design team and will motivate us to continuously refine our designs and launch more products that combine style and practicality.
We welcome your continued interest in our upcoming products, which will continue our design inspiration. Stay tuned. If you have any further suggestions or requests, please feel free to share them with us.
Thank you again for your review and wish you a happy life!
Best regards
Olivia
Service was great I thought there was something wrong with my bracelet but I hadn’t opened the catch properly but Mia was amazing with sorting things out for me so very happy will order again
Belovejewel 回复2026-08-01
Dear Mr Colquhoun
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Absolutely beautiful jewellery, fast postage and amazing customer service! Will definitely be ordering again!
Belovejewel 回复2026-07-31
Dear keeley walsh
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
I would now recommend this company I had problems at at first put customer service were very good and quick at resolving my problem. So overall I am very pleased with the service and the quality of the bangle that I received. Happy customer 😊
Belovejewel 回复2026-07-31
Dear Julie Boast
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
The product is well it's okay worth £26 not sure so I bought the sweet pea necklace with mine my son's and my husband's birthstone in the picture looks lovely when it comes it's not surrounded it's flat off it's actually quite lifeless to be honest after receiving it know they're made to order and that takes time delivery took 9 Days I wouldn't order again of this company to be honest
Belovejewel 回复2026-07-31
Dear Penny Haigh
We are deeply sorry to learn that you had an unpleasant experience with this purchase.
Regarding issues with shipping time and product quality, we will immediately forward your feedback to the relevant departments to evaluate and continuously optimize our supply chain and quality control processes.
If you require assistance, please contact us at [email protected].
We will have a dedicated person to assist you. We hope to regain your trust in the future.
Best regards
Olivia
Bracelet arrived and it’s beautiful well worth the money lots of attention to detail lovely present for a keepsake would definitely buy another one
Belovejewel 回复2026-07-31
Dear Miss Wanda Nightingale
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
I made a mistake told them straightaway, they delt with it very professionally well done will come back here again
Belovejewel 回复2026-07-31
Dear Teresa Harrison
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
After ordering a gift for my sister I realised she had already bought the same product. After contacting Mia in customer support she offered me a couple of options which were very helpful. Very happy with my experience
Belovejewel 回复2026-07-31
Dear Julie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I placed a order on 4th and 8th July still not received my parcels. There's no one to talk too. No latest information on the stuff I ordered
Belovejewel 回复2026-07-29
Dear Katie Newman
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
My 78 year old mother ordered me a bracelet off this site for my birthday it’s been 6 weeks and nothing has arrived. It’s an endless circle trying to get someone to give her an answer it’s caused nothing but grief for an old lady. Tracking numbers provided don’t seem to work when you confirm your postcode either!
Beware of this company you probably won’t receive your order! Will be reporting to Watchdog if it doesn’t turn up. Disappointing experience
Belovejewel 回复2026-07-28
Dear Gaz Watkins
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Great costumer service , beautiful gifts especially when you’ve lost a loved one
Belovejewel 回复2026-07-27
Dear Dianne
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
My order took a very long time to arrive and when it did both rings that I had ordered had the wrong stones. I checked my order as I thought it might have been my mistake but no. The stones are completely wrong. I was so disappointed as I had ordered them for myself & my daughter to wear to a special event.
Please be aware that the delivery is very slow.
I am still currently waiting to hear a reply about the rings having the wrong stones
Belovejewel 回复2026-07-24
Dear Tina Sue
We apologize for the serious error in processing this order.
Please rest assured that we take this matter very seriously and will fully cooperate with you in the investigation and follow-up.
To expedite further communication, please send your information to one of the following email addresses, and we will assign a dedicated person to assist you with a priority resolution:
Customer Service Email: [email protected]
Once again, we sincerely apologize for the inconvenience and appreciate your feedback, which will drive us to continuously improve our service.
Best regards
Olivia
Great service and Mia from customer services kept me informed of my bracelet from dispatch to tracking i will definitely buy again from this company Mia is a great representation of this company
Belovejewel 回复2026-07-24
Dear Mr Lee Wilmot
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
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