Belovejewel（belovejewel.co.uk）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 430 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：51% 给出 4 星及以上，同时 43% 打了 1 星；商家回复了 83% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members. However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I just received my granddaughter’s class ring and it is beautiful. Would order from them again.
Dear Gayle Bury Thank you so much for your wonderful review! We are truly delighted to hear that you love the product. Your kind words mean a lot to us and motivate us to keep improving. If you ever need anything else, please don't hesitate to reach out. We hope to serve you again in the future! Wishing you all the best. Best regards Olivia
I ordered and received 2 mother daughter birth stone necklaces they are absolutely beautiful x then I ordered a Christmas advent calendar, for my granddaughter unbeknownst to me her dad had ordered the same one, no no fuss no drama my money was refunded within days, I definitely recommend this company, 5 star service
Dear Ray Thank you very much for your positive feedback on our refund process. We always adhere to efficient and transparent refund procedures to ensure every customer enjoys smooth and convenient after-sales service. Knowing that you are satisfied with the refund process is the highest recognition of our service. 💼 We will continue to optimize our refund and after-sales processes to ensure peace of mind for you and all our customers. Thank you again for your support and trust, and wish you a happy life! Best regards Olivia
My order for the necklaces are lovely great please to shop thank you
Dear david pye Thank you very much for your appreciation and support of our products and services! We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience. Thank you again for your valuable review and we look forward to seeing you again! Wish you a happy life! Best regards Olivia
I am still waiting for the ring I ordered.Today is 8/26/2026. It was ordered on 7/28/2026. Where is the $34.98 ring?
Dear beachinlifegmail.com We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished. If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time: Customer Service Email: [email protected] Olivia will prioritize verifying your tracking information and, if necessary, provide a solution. Wish you a happy life! Best regards Olivia
I ordered and paid for fast delivery but no sign of the item. I also have found the exact same product online at much cheaper prices. I wouldnt buy from here again and I would advise others to look around first before comitting to buy.
Dear Sara We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction. We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it. To better assist you with your issue, please contact us via our dedicated email address: 📩 [email protected] We promise to prioritize this matter and sincerely hope you will give us a chance to improve. Best regards Olivia
Ordered a bracelet 3 weeks ago - loved the colour/message but it hasn’t arrived. I have emailed, WhatsApp etc no response - 😞 I was looking forward to wearing it - can’t trust anyone 🙄
Dear Julie Dunnion Thank you very much for your feedback. We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately. To expedite your response, please contact us directly via the following email address, and we will prioritize your response: Customer Service Email: [email protected] We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service. Best regards Olivia
They got my order wrong, birthstones in a ring. I complained and wanted to return my order. A very polite lady told me it would cost nearly the cost of the item to send it back so would I please accept a repeat ring from them. The stones on the second ring was also wrong, I give up. Apparently 2 colours are too complicated to get right.
Dear Sara Rostgaard Evald We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction. We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it. To better assist you with your issue, please contact us via our dedicated email address: 📩 [email protected] We promise to prioritize this matter and sincerely hope you will give us a chance to improve. Best regards Olivia
Rachel in customer services was extremely verse to helping me with a query I had. She showed compassion and care for her customers. She really listened and went above and beyond. Fantastic service and I felt incredibly valued! Thank you Rachel!
Dear Rebecca Thuston Thank you very much for your high regard for Rachel and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition. We will also pass on your encouragement to Rachel, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life! Best regards Olivia
Great correspondence, lovely product
Dear Sophie Downie We're delighted that you're satisfied with our excellent service. 🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience. If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support. Thank you again for your review and support, and wish you a happy life. Best regards Olivia
I cannot fault Belovejewel customer service. There was a problem with my order so I sent them an email. I received a lovely reply the same day from Flora. She resolved the issue immediately, over and above my expectations. I will happily give 5 stars, more if I could.
Dear Pauline Barton Thank you very much for your high regard for Flora and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition. We will also pass on your encouragement to Flora, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life! Best regards Olivia
Do not buy. Long long wait. Product rubbish. I should have read the reviews first.
Dear Cathy Taylor We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction. We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it. To better assist you with your issue, please contact us via our dedicated email address: 📩 [email protected] We promise to prioritize this matter and sincerely hope you will give us a chance to improve. Best regards Olivia
They advertise each item with a lovely note to whom you maybe giving it to. It doesn't arrive with any text at all so it's just a bracelet which is way too small for a man's wrist then deny they have advertised it like that even though I sent them a screen shot of my exact order. I would avoid this company at all costs. Go to your local market and get it off a local instead. Rubbish product and worse customer service.
Dear Kate Howley We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction. We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it. To better assist you with your issue, please contact us via our dedicated email address: 📩 [email protected] We promise to prioritize this matter and sincerely hope you will give us a chance to improve. Best regards Olivia
Ordering to receiving was three weeks. Good product. Prompt response on WhatsApp for query. I'd use again but leave plenty of time for it.
Dear Rachel Jenns Thank you very much for your appreciation and support of our products and services! We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience. Thank you again for your valuable review and we look forward to seeing you again! Wish you a happy life! Best regards Olivia
Earrings delivered were only fit for the bin Absolute rubbish! The email address on the reply doesn’t work Complete scammers
Dear Fran Winter We are deeply sorry to hear that your shopping experience did not meet your expectations. We sincerely apologize for this. We always prioritize product quality and customer satisfaction. I will forward your valuable feedback to the relevant team for further improvement. If you still need assistance, please feel free to contact us at [email protected]. We are committed to providing further support and solutions. Thank you for your feedback and we look forward to providing you with a better experience in the future. Best regards Olivia
I ordered 3 bracelets for our daughters on 27/07/2026. Have heard nothing so emailed them and they told me to be patient. Still waiting today 19/08/2026 unsure if this is a trusted site or not?
Dear Customer We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished. If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time: Customer Service Email: [email protected] Olivia will prioritize verifying your tracking information and, if necessary, provide a solution. Wish you a happy life! Best regards Olivia
Gorgeous bracelet in memory of my dog Niko. The blue is a lovely colour with the bone and name standing out wonderfully. The customer service for queries was excellent.
Dear Hannah Baillie Thank you very much for your appreciation and support of our products and services! We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience. Thank you again for your valuable review and we look forward to seeing you again! Wish you a happy life! Best regards Olivia
Recommend 💯 They are so precious and beautiful made items with care . Also customers service handle my order with understanding and completely satisfied with Respect outcome! Thank You so much ! Definitely will return in future _
Dear LROSELEE Thank you very much for your appreciation and support of our products and services! We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience. Thank you again for your valuable review and we look forward to seeing you again! Wish you a happy life! Best regards Olivia
Dreadful comment waited 6 weeks for a piece of junk AVOID
Dear Angela Coverdale We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction. We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it. To better assist you with your issue, please contact us via our dedicated email address: 📩 [email protected] We promise to prioritize this matter and sincerely hope you will give us a chance to improve. Best regards Olivia
Above and beyond !! I bought a bracelet for my daughter she loves it! I ordered one for grand daughter but omitted my name and details. I got a personal email advising me my order was incomplete and when I responded with the missing details, I received another quick email stating order confirmed!! How refreshing to get this personal touch! Very impressed and will recommend and order in future! Great experience!!
Dear helen rogers We're delighted that you're satisfied with our excellent service. 🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience. If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support. Thank you again for your review and support, and wish you a happy life. Best regards Olivia
Delivery process took a long time but my experience was made much more positive due to the assistance of an extremely helpful Customer Service operator named Sunny. My email concerns regarding delivery were answered and dealt with promptly and efficiently with such helpful courteousness. Sunny kept me updated regularly until I received my delivery. Product was lovely too. Thank you Sunn, your great service deserves recognition.
Dear Maureen Marshall Thank you very much for your high regard for Sunny and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition. We will also pass on your encouragement to Sunny, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life! Best regards Olivia
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