Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members.
However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
The customer service assistant was fantastic. Offered full refund ref a cancellation. Waiting on it arriving but the service is there
Belovejewel 回复2026-09-09
Dear AMANDA RAYMENT
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I purchased this as a memorial to my husband and my order went astray so Belovejewel - sent a replacement via a different courier to ensure delivery. Amazing service and great piece of jewelllery
Belovejewel 回复2026-09-09
Dear Teresa Robinson
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Beautiful ring bought by my husband to celebrate our 20th wedding anniversary in November this year. Can’t thank you enough and have him place it on my finger like he did all those years ago.
Belovejewel 回复2026-09-07
Dear Lawson
Thank you so much for your wonderful review! We are truly delighted to hear that you love the product. Your kind words mean a lot to us and motivate us to keep improving.
If you ever need anything else, please don't hesitate to reach out. We hope to serve you again in the future!
Wishing you all the best.
Best regards
Olivia
Beautiful birthstone ring..
Great communication from start to finish.
Easy to order and payment was simple too.
Delighted with my matching mother and daughter rings. Shipping was faster than expected.
Belovejewel 回复2026-09-07
Dear T. Scott
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Helpful customer service - courier issue was resolved swiftly, politely and in a very professional manner
Belovejewel 回复2026-09-07
Dear Judi
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Order no UKBELO36705 - still no parcel weeks after the order placed. It could have been walked here from China* in that time. I’m being fobbed off with ‘it’s in transit’ emails.
*the emails have ‘UK’ attached to it but I now find out it’s a company based in China.
Belovejewel 回复2026-09-03
Dear Deborah
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Cheap quality not as good as advertised, tried to contact customer service who are no help at all.
Belovejewel 回复2026-09-03
Dear Clair
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
They were so understanding and helped me resolve my issue quickly and effectively extremely happy with the customer service.
Belovejewel 回复2026-09-03
Dear customer
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Bought jewelry for my daughter and I. Was not happy with one of the bracelets. Belovejewel sorted it all out for me no sweat.
Their customer service is impeccable and for this I highly recommend them. Jewelry is fab too. 🌟 🌟🌟🌟🌟
Belovejewel 回复2026-09-02
Dear AN
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Dear Carola O'Donnell
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I checked pretty thoroughly that this was a UK based company, but despite them showing this to be the case in several places, they are in fact based in China. This explains the reason why my order is taking so long - if I get it at all. I did ask for an update but was just told to “be patient”.
Belovejewel 回复2026-09-02
Dear AJM
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Sunny responded very quickly to my concern and reassured me that my issue would be dealt with as a priority. Very polite too… not the norm unfortunately. Excellent service
Ann Nash
Belovejewel 回复2026-09-02
Dear Ann Nash
Thank you very much for your high regard for Sunny and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Sunny, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Ordered bracelet, paid extra for “first class delivery”, took over two weeks to arrive. Contacted company and tried to cancel the order as it was taking too long which was my right as per their terms & conditions. Sent multiple emails asking for cancellation - company responded to my emails ignoring the request for cancellation until it was too late.
Item not nearly as nice as image online - metal looks like dark tarnished brass not bright shiny gold & engraving not sharp. It’s also tiny. Nothing in packaging to explain how to return.
Emailed to arrange return and was told “ you will need to pay the shipping costs to send the item back to our warehouse. In my experience, shipping costs may be up to 70% of the order amount”. Offered a £20 voucher which I don’t want.
Emailed again requesting return address.
Whole experience feels like a scam. Horrid cheap product. Terrible customer service! Do not buy from this company!!
Belovejewel 回复2026-09-02
Dear Victoria Douglas
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Excellent customer service had an issue and it didn't take long to get it resolved. Thank you
Belovejewel 回复2026-09-01
Dear Ruqiyya Nawaz
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Excellent customer service response to quick and through problem with my order was resolved to my satisfaction.
Belovejewel 回复2026-09-01
Dear Julia Hodges
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Delivery was a little later than I wanted
But when bracelet arrived
It was a present for my daughter she loved it hope it lasts
Belovejewel 回复2026-08-31
Dear Karen
Thank you so much for your kind review. We are truly delighted to hear that your daughter loved the bracelet – it means a great deal to us.
We sincerely apologize for the slight delay in delivery, but we are so glad it arrived in time to bring her joy. We hope the bracelet lasts beautifully and becomes a keepsake she’ll treasure for a long time.
Wishing you and your daughter all the best.
Best regards
Olivia
I ordered some products which I am very pleased with. The company are very efficient and the after service is excellent
Belovejewel 回复2026-08-31
Dear Julie Glithero
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Super customer service, I made a mistake when ordering and it was understood and fixed straight away, even tho it was my mistake.
Belovejewel 回复2026-08-29
Dear Suzan Gilham
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I am very pleased indeed with my purchase. It’s very well made and at a very good price. Well done!
Belovejewel 回复2026-08-29
Dear Louise Shields
Thank you so much for your wonderful review! We are truly delighted to hear that you love the product. Your kind words mean a lot to us and motivate us to keep improving.
If you ever need anything else, please don't hesitate to reach out. We hope to serve you again in the future!
Wishing you all the best.
Best regards
Olivia
Charlotte was quick to respond to my emails and made sure I got a quick refund when I realised I wouldn’t get my order in time for my friends birthday due to your stock levels
Belovejewel 回复2026-08-29
Dear Customer
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
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