Beneunder is a global specialty retailer offering high-quality, on-trend clothing, and accessories at affordable prices. We offer a selection of all-season items while remaining our values to the core. We take the simple steps of combining simple style, modern comfort, and renovated functions.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the available products very comfortable, lightweight, and effective for sun protection, while also appreciating the straightforward online ordering process. Many people truly love the fashionable clothing designs and appreciate how well these items perform during various daily outdoor activities and sunny days.
Some reviewers were not happy with the slow delivery times and reported frustrating experiences when trying to contact customer support for returns and exchanges. Customers also mentioned that the sizing charts can often be quite inaccurate, leading to clothing pieces that feel too tight or feature inconsistent fits.
This is my first time writing a review for an online purchase, and if I could, I would give this company negative five stars. They do not accept returns if the size doesn’t fit. I even paid for my own UPS return label, but they emailed me saying they couldn’t process the refund because they found a hair on the product. Luckily, I only purchased one item!
Web. site is nicely designed and easy to navigate, product selection is good but could offer a bit more choices, the relatively inexpensive shipping guarantee provides a level of assurance when ordering internationally, and first time purchaser discounts are always appreciated and often the reason elect to try products from a new vendor.
The quality of the clothing is very good. Runs small!
The quality of the clothing is excellent. However, there is no return for a refund, you can only exchange and the shipping cost is on you (unless the item was defected). The shipping takes over a week to arrive.
The sizing is more gear toward slimmer ladies. I am 5ft 3in, 120lbs, in the US I normally wear size S or size 4 or 6. But with Beneunder, I must order size M (or even L). It is very frustrated to do the exchange as it would take over 2-3 weeks and I had to pay for the shipping :(
I got an email.with a discount code and that's the link I used to do my purchase.
Turns out the link was "already used" and didn't work.
I don't like to be sent discount codes if they won't work because I thought it was a token of appreciation for returning customers and it was just a tricky misleading email.
I like the products from Beneunder, though.
Great shopping experience with Beneunder. Incredibly fast shipping within 6 days to New Zealand. The products are even better in reality than expected, have already placed another order. Communication and parcel tracking worked well. Cannot make any statement about issues in case of returns or such. If you are unsure or think this site is dodgy, don't hesitate to order. There are also lots of videos reviewing products on youtube
I placed an order with four items during Thanksgiving days because they have the 20% promotion.
It turned out the their products are very low quality, definitely not worth the prices they listed even with the discount. I returned three items following their return policy but they falsely claimed that they only received one item and refused to return the other two items. This is the 1st time I have encountered a company trick the customer in this way. This is the game they are playing not honor the return for their customers. I am very disappointed with the influencers who promoted for them. Think twice before you placed the order with Beneunder. Do not buy from them if you don’t want to be dispointed or lose your money. This is not a company you can trust. Currently I am still going through the appeal process with the credit card company about the return issue with Beneunder.
I am writing this over a month after my order was made.
FORGOT TO SHIP ONE ITEM AND NOW IT IS LOST FOREVER, WONT REFUND ME AND GIVE ME NOTHING
The product is okay and light weight but I feel that for the price of 60 aud for a tank top, you are better off going to Uniqlo for their airism products
they also forgot to ship one of my orders worth 50AUD so I asked them to refund or ship it if they can,. they responded promptly so they made a separate shipping with the missing item... however this item never made it to my house and was returned to sender. must me somewhere in the warehouses now. such bullshit courier service, I did not make any mistake with my address so if there is any missing info, why not give me a call? TOTAL WASTE OF MONEY
The size runs small for those who live in the US. I normally wear small in US, but Beneunder sizes are for petite Asian women. Thus, for my size with BU, I need to order M or L. I had to make a return/exchange and I need to pay for the return shipping cost.
The time it takes to ship to my house is over 10 days. Which is quite a long time.
Terrible Return Experience
I had to contact customer service multiple times over four days before finally getting a reply with the return guidelines. I initiated the return process the day after receiving the items and mailed them back the same day I got the instructions. Now, they’re refusing to issue a refund due to an “obvious defect.” If there’s a stain on the pants, it was there when they arrived.
This was my first order from Beneunder, and it will definitely be my last. The return process has been unnecessarily difficult and frustrating. The items were returned in the exact condition they were sent to me, and it’s unacceptable for the company to blame customers for their own mistakes.
This entire experience has been infuriating. Beneunder is a scam, and their handling of returns and customer service is extremely difficult.
If discount codes can be chosen in a drop-down list at check out page is the best. And recommend the best discount code to use upon check out. Grab app has this feature.
Should have additional discount for member for each product as member moves up from tier to tier instead of only one discount code which cannot be used most of the time with other discount code.
The sizes of their products are very off. The measurements they posted online are not accurate. Return cost makes your purchase a risky experience. I will never buy from them anymore. Totally not worth it.
I’m a repeat customer😊
I love the quality and design of the product💕
Highly recommended if you are looking for comportable and good quality fabric and design. Once you trired you will diffinitely come back for more.
The website navigation is not very user friendly, I found it's not easy to find the categories to choose what I want to look for. And the promotion code is deceiving as well.