Established in 2008, Bodor Laser is a global leader in intelligent laser processing solutions, specializing in R&D, manufacturing, sales, and service. The company has ranked global No.1 in fiber laser cutting machine sales volume for six consecutive years from 2019 to 2024. Bodor operates over 20 subsidiaries worldwide, employing more than 3,000 professionals from 18 countries. With comprehensive in-house capabilities, Bodor offers a wide range of laser cutting and welding machines, including pioneering laser scanning cutting machines, defining the industry's future.
Mr. Taha Kılınc was interested in power switch and sensor problem . Bodor service was fast and good. The problem was detected and resolved in a short time. Machine is running now.We had no problems with our communication because he is Turkish We thank Mr. Taha and the company Bodor.
The reason I gave one star less is because some spare parts are not available in Turkey.
we have purchased c3 2kw max from bodor laser installation and commissoned by aditya jain from south india team and process of installation took 4 days it’s been 5 years now major draw back is service is not good from 2 days machine is stopped and still no response from there end to solve our problem we are tired of online service and many calls no one is helping to solve the problem
Thanks and regards
CS AEROTHERM PVT LTD
Deputy Manager
Rajesh Babu
Bodor Laser 回复2025-11-12
Hi Rajesh,
Sorry to bring you bad feelings.We have informed our local service engineer Nandan come to solve your problem.
If you have further needs, please feel free to contact with Bodor laser india. Our email service.online(at)bodor.com is also ready to help.
Best regards,
Bodor team
ordered the machine from china the machine performs the functions well Yuriy helped to pour it and further helps with the arising questions the city of Zhmerynka of Ukraine
The guys who installed the P4020 10 kilowatt laser were very knowledgeable about their product and very informative. The P4020 is a amazing piece of machinery and would highly recommend to company's which require components cut quickly and accurately.
Bodor is not being honest for these reports. They don't respect the deal what was purchased. We ordered a machine and it did not come with the items that we paid for. Missing the automatic nozzle changer.
Bodor Laser 回复2020-08-13
Thank you for your feedback. We will start an investigation immediately. You can contact us on Facebook and we will solve this problem for you.
you don't buy laser lasers because they are big liars, they will try to solve every problem with a pair of protective glasses and nozzles as a gift
the problem of your machine does not reach the responsible people
problems are covered up and thrown in the bin
Think many times before buying this laser junk
Bodor Laser 回复2020-08-13
Thank you for your feedback. We will start an investigation immediately. You can contact us on Facebook and we will solve this problem for you.
I AM SATISFIED WITH SERVICE FROM BODOR TEAM,DIGVIJAY,JEET SONI,FURUI AND TRACY FROM SERVICE TEAM GIVE FULL SUPPORT EVEN IN LOCKDOWN AND TAKING CARE OF MACHINE ALL TIME.
We are from Pune (India).
We are having a F3015 1kw laser cutting machine purchased from Bodor On January 2019.Last month (14 September ) our machine's sensor card is damaged(At the very first day Berlin's Engineer find out and informed about this issue to domestic Bodor'S service team) . Bodor's domestic service team took 6 days to conclude that card is failure. After that I received a card after 40 days (23October).Approximately 1.5 months machine break down due to Bodor's poor service.
We are giving Seven Stars to the engineer from Bodor named Mr: Li Long. He tried & help us a lot ..we are really thankful to him..
Bodor machines are not suitable for professional use.
We've been using a Bodor PJB1390 for over a year now - the machines looks quite impressive and appears to be built well. Unfortunately and we've had a number of problems.
1) the supplied extraction fan clogged up in less than 2 weeks and had to be replaced
2) the bed keeps dropping (slightly) one side and has to be manually adjusted
3) the Wireless functionality doesnt really work and keeps disconnecting. Wouldn't be a problem but the supplied access point firmware is only in Chinese.
4) The alignment of the laser "shifts" and mis-cuts especially if you're cutting and engraving in one job. We can lose around 20% of items of a cut.
The first three items we can cope with. The alignment issue we have raised with Bodor directly - They asked us to run a simple test (cutting a circle) which of course worked - not really sure what this proved. They suggested that the job we sent is too complex - it's a small cut with around 20 items on.
In short if you're looking for a machine to undertake professional jobs effectively and efficiently avoid Bodor at all costs.
Recently i bought a co2 100w from bodor.
The machine looks very good and professional.
I had some problems in the beginning but the team always answer to my questions and helped me to solve them.
I preferred to not have them but it happens..
Very good machine.very good quality and good service team.
One year in and my machine is cutting very well only 1.5kw yet I can cut 10mm stainless steel with only a slight burr feed rate a bit slow but helps me satisfy our customers for that urgent part that I would normally have to sub out to another laser cutting company.
I am representing trading company located in Europe. I agreed with Bodor to start co-operation in 2017 to be a local dealer. In August I decided to buy stock machines which should be delivered to me after the exhibition which took place in Germany (November). Bodor, through its representative Annie Lu, asked to pay a deposit which I obviously paid. After couple of weeks Annie informed me that they will not work with my company as a dealer because they chosen another company. For me it was strange but I accepted their decision and asked for deposit. In the beginning Annie told me that they will return the deposit but just wait for their financial director to come back to the office. After couple of weeks Annie and my other Bodor contacts finished to reply my messages and phone calls. More than a year has passed and they still have not returned the deposit.
THEY ARE THIEVES, nothing more.
Bodor Laser 回复2018-11-24
Dear Sir,
we don't know any customer or dealer named ABC, may i have your contact info please?
we'll follow up and figure out the issue,thanks
best regards
Ramon
404 496 1868
they send me an 8' x 4' cutter with an electronic problem.laser power is always on when putting the machine on ( without putting on the laser power).I burned my fingers severely.it took 2 months with me going every evening at 9 pm to my workshop so I can contact them ( 9 am morning in China ) to helping me fix the problem.At 12 pm they go to lunch and make me wait 1 hour until 1 am to start helping me again fix the problem by very inexperienced people .2 painful months ( I have 2 kids 1 and 4 years old ) finally it was fixed and was able to turn off the laser power.But the mechanic of the mirrors is screwed up and never align and the cuts are very bad so it took another similar 2 months of evening work to try and fix this in vain.They even sent me the machine without the honey comb platform and I mainly cut leather.They agreed to ship it to me but on my own expenses.it's a 8' x 4' platform and costed me $1200.00 for shipping.I also ordered the fiber laser marker and has many problems too and I paid for blank aluminum business cards but they also didn't send them and they are worth $700.00.they told me will credit you in your next order.I tried to place another order just to see if they will credit the $700.00 but they ignore my emails.those are bunch of disgusting animals in bodies of human beings .I declared bankruptcy they screwed my business and my life.
Bodor Laser 回复2018-10-20
Hi Jean,
we're sorry for your bad reviews, but may i have your email address and machine order info please?
my email is [email protected]
awaiting your reply
thanks
best regards
Ramon
His a very Big company but the service is very bad we have also brought their machine in last 4 months back but we are facing many problem in the machine but still their engineers are not supporting in proper way as many engineers are supporting the same customers form different angle they does not have one engineer whose knowing the history of the machine.
Also they are charging on consumable for very high charges which we are getting in cheap rate with good quality then what Bodor give.
i request all the buyers Not to buy his machine of BODOR JINAN its not good machine & support is very poor & bad
I bought direct from Jinan China the machine did not comply to au standards so had to be updated at our cost but overall it is a great machine and so far service has been good.
Dear all,
Over a year ago, I tried to purchase a laser cutting machine from Jinan Bodor CNC Machine Co., Ltd. I was quite impressed with the affordable prices of the machines, so I thought I could give them a try in order to start my own business based on laser cutting. At first I was very skeptical, but then, after a short research on the internet, I realized that lots of people have trusted Bodor worldwide, so they seemed to have a reliable profile company.
I contacted with them via email. I sent my inquiries to the main e-mail address that I found on their website.
The next day,I received a reply from a gmail address answering my questions. There was an employee named Emma Feng who was introduced as my personal assistant. I did not pay attention on the different e-mail address as it was a direct message-reply to my mail. After a long period of negotiations,I received the proforma invoice with the bank details of the beneficiary's account to whom I was supposed to make the money transfer. I moved on the payment on 03/11/2016. Meanwhile, due to capital controls imposed to my country, transferring money overseas would be a very difficult process that had to go to go through a lot of long-lasting international regulations. Nevertheless, I was constantly trying to get updates about my payment status from the bank and keep updated Bodor as well. Suddenly, on the end of that month I lost any contact with Mrs Feng. Unfortunately she contacted with me few days later from a different email addres to let me know I had transferred the money to a wrong bank account. When I tried to solve the misunderstanding, Mrs Feng explained to me that she would always have been contacting with me at a different e‐mail address which I have never owned. She also stated that theprevious e-mail does not belong to her. So, she and Mr Sang, the manager director of Bodor claimed that my personal information have been leaked. Although, I believe that the leaking comes apparently from their site since I sent my first mail to them and somebody else replied directly to me, to that mail pretending to be Mrs Feng. That’s why, I suppose that somebody, perhaps inside the company, planned the swindle and created these two different e‐mails, to deceive me.
Of course I did lose my money which were transferred to the wrong bank and to a false company. The company never helped me to find a solution on this matter or offered me some kind of compensation. On the other hand, what they did was just to provide me with the right proforma invoice in order to make a new money transfer.
I have already reported the scam to the Cyber Crime Unit of my country, as well as both Embassies of my country’s and China‘s, without any results till now. But I keep on publishing this case in order to find justice as well as to warn all the potential buyers.
Hereby, I also share the false company’s details in order to keep everybody alarmed. In case that anybody knows something about that company or hopelessly anything similar has happened to them please let me know how to handle this unacceptable situation.
BANK NAME: ZHEJIANG CHOUZHOU COMMERCIAL BANK
SWIFT CODE: CZCBCN2X
ACCOUNT NUMBER: NRA15602142010500006113
BENEFICIARY NAME: YIWU YUKUI IMPORT AND EXPORT CO., LTD
ADD: YIWULEYUAN EAST, JIANGBIN RD, YIWU, ZHEJIANG, CHINA.
Any advice would be much appreciated.
UPDATE 09/03/2018
A few months after my post in Trustpilot, Mr Ramon Liu reacted to my review on behalf of Bodor. He was understanding and very willing to help me with this case.
I tried to explain to him what had happened to me over a year ago, when I tried to purchase a lasercutter machine from Bodor company. I underlined the fact that we were both victims of some fraud and we should together take action against it. I also explained that I expected some kind of compensation from them as a sign of respect because of what had happened to me.
Instead, he started a research in cooperation with the Chinese police in order to find the fraud. After some weeks, he informed me that the Chinese police had located the fraud in South China so they could not be of any other help to me. Moreover, he rejected my request of compensation, as he claimed that the fraud had nothing to do with the company. So, all I could ask for at last, was that the Chinese police would hand all the important information that came up with to my country’s police. Mr Liu confirmed me that the Chinese police will handle this case according to their legal process. Hence, I am not even able to proceed with the investigation from my country.
In conclusion, I am still disappointed with how Bodor handled this case. I would like foremost to underline that they only cared about my case after a year ago when I had written this negative review in Trustpilot, despite my efforts to solve this in first place. What they really aimed was to change this negative review against their company. Besides, that’s what Mr Liu asked me for when he delivered the case to Chinese police and he asked me again for it when I suggested that the Chinese police delivered the evidence to my country’s police.
Bodor Laser 回复2018-03-06
Hi Demetra,
this's Ramon from Bodor laser,i'm in charge of business in US
sorry to know the bad news, we'll try our best to solve it, but pls allow me introduce our "Inquiry handling process" first
all inquiries from any B2B or our Web is supervised by Bodor Marketing team, that's more than 10person
1. we receive inquiry
2. marketing separate them to corresponding salesman
3. salesman have to establish archive within 2hours
4. after established archive, salesman have to send Email at same time,otherwise Marketing will warning this salesman
5. all mail exchange is supervised too
we also put our bank info in our web to prevent these problems
do you mind give me some info to help us solve it? my email:[email protected]
1. your inquiry info,picture is available
2. connecting details with the gmail
3. your bank slip
as soon as we received above info,we promise to give you result within 2 working days
many thanks
best regards
Ramon
Updating 3/6/2018
the order have no relationship of Bodor, the fake company connect with the sufferer directly
we have helped to connect with Chinese police, that's all the thing we can do
thanks for understanding