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Brightspeed

273 条评价

4.6273 条评价
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关于 Brightspeed

数据更新
网站
brightspeed.com
分类
电子与科技
所在地
United States
状态
待认证
近 12 个月
273 条评价
差评回复率
95%(20/21 条)
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Brightspeed靠谱吗?

Brightspeed(brightspeed.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 273 条用户评价,属于电子与科技分类,口碑优秀。89% 的评价为 4 星及以上,6% 为 1 星;商家回复了 95% 的差评。数据最后更新于 2026-08-10。

用户怎么说

优质的服务

技术很早就出现并以某种方式解决了问题。

Brightspeed 回复2026-08-03

Hello, Thank you for sharing that with us! We're glad to hear that the technician arrived early and was able to resolve the issue efficiently. We appreciate you choosing Brightspeed and are pleased that your concern has been addressed. If you need any further assistance, please don't hesitate to reach out. -Mathew

我强烈推荐 Brightspeed

我强烈推荐 Brightspeed。它并不完美,没有什么是完美的,但对任何问题的响应能力都非常满意。

Brightspeed 回复2026-08-03

Hello Craig, Thank you for your wonderful recommendation! We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences. While we understand no service is perfect, we're delighted to hear that you've been happy with our responsiveness and support whenever issues arise. Thank you for choosing Brightspeed! -KC

我很欣赏你的及时……

我很欣赏你解决问题的及时性。 仅供参考:当客户打电话时,你的人工智能协助非常严重。

Brightspeed 回复2026-08-02

Hello Teresa, Thank you for your review and for sharing your positive experience. Your feedback means a great deal to our team. -Joie

安装人员很晚才到这里…

安装人员到达这里很晚,但是一旦他们到达这里,安装速度非常快!他们原定上午 10 点到中午到达这里,直到下午 330 点左右才到达。一定是日程安排问题。

Brightspeed 回复2026-08-02

Hello, Thank you for sharing your experience with us. We appreciate your business and welcome any feedback on how we can improve our services. If you have any questions or concerns, please feel free to reach out to us through our official Facebook page: https://www.facebook.com/gobrightspeed -Joie

杰罗米效率很高

杰罗米非常有效率。他准时到达,很好地解释了一切,甚至和我一起检查了应用程序。

Brightspeed 回复2026-08-02

Hello, We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences. -Joel

快速、及时、优质的服务

猫反应很快,立即转给卡拉特工。她很快就尝试解决问题。然后快速安排技术人员在当天出来解决问题。威廉技术人员及时赶到,以专业的精准度解决了问题。我从未在任何其他公司享受过如此优质的服务。

Brightspeed 回复2026-08-02

Hello, We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs. -Joel

预约的安排非常顺利……

预约的安排非常顺利,安装技术人员不遗余力地帮我安排!

Brightspeed 回复2026-08-02

Hi Jennifer, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Ian

克雷格太棒了

克雷格太棒了。花点时间。解释了一切并且非常乐于助人。

Brightspeed 回复2026-08-02

Hello, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Joel

我很欣赏这位伟大的客户……

我很欣赏优质的客户服务和提供的多次更新。干得好!

Brightspeed 回复2026-08-02

Hi Monte, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Ian

很棒的客户服务

很棒的客户服务。关于该公司及其提供的产品/服务的精彩知识。

Brightspeed 回复2026-08-02

Hello Mikhail, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Joie

很棒的安装人员!

代表唐娜(Donna)非常高兴地帮助我们注册,并且安装日期超快,我们的安装人员凯文·拉斯克(Kevin Lusk)很准时,并且做得非常出色,让我们联系上了!他速度很快,检查了每个房间的速度,并帮助我们让所有的相机和电脑运行起来!他非常友好!我们感谢他的帮助!而且运行得很好!!!

Brightspeed 回复2026-08-02

Hello Mark, Thank you for your review and for sharing your positive experience. Your feedback means a great deal to our team. We appreciate your kind words and are happy to hear you're enjoying a seamless connection and great service. -Kristine

起初我以为我必须……

起初我以为我得等两周才能让技术人员修好我的手机。但梅尔维娜收到了我的案子,她在几天内就加快了处理速度。她还解释了问题所在,知道有人曾经做过。

Brightspeed 回复2026-08-02

Hello Steve, Thank you for sharing your experience with us. We appreciate your trust and are grateful for the opportunity to serve you. Your kind words mean a lot, and we're glad you received timely assistance and a clear explanation of the issue. -Kristine

我们的技术人员知识渊博……

我们的技术人员知识渊博,在一小时内为我们提供了从 0 到 100 的服务,这在繁忙的周末非常方便。好人,你应该付更多的钱给他,不要贪心:)

Brightspeed 回复2026-08-02

Hello Aaron, Thank you for reaching Brightspeed and for taking the time to share your experience! We're delighted to hear that our technician provided such outstanding service. We understand how valuable your time is, especially during a busy weekend, and we're glad the installation was completed quickly and efficiently. Your kind words and recognition of the technician's expertise are truly appreciated, and we'll be sure to share your feedback with the team. Thank you for choosing Brightspeed! -Angelica

避免 Brightspeed

可以想象到的最糟糕的服务!我们从 Xfinity 转向了他们。他们以 59.99 的价格向我们提供 5G,但我们抱怨说它不起作用。他们提供 8 克 49.99 美元。他们撒谎了。 现在他们向我们收取了 115.00 美元。 不要使用它们。我经历过的最糟糕的经历。

Brightspeed 回复2026-08-02

Hello Sandi, Thank you for contacting Brightspeed. We sincerely apologize that your experience has not met your expectations. I completely understand how frustrating it must be to encounter service and billing concerns after switching providers, especially when you were expecting a better experience. Your feedback is important to us, and I want you to know that we're here to help. Please send us a private message through our official Brightspeed Facebook page so we can review your account and work toward a resolution: https://www.facebook.com/gobrightspeed. We appreciate the opportunity to assist you and look forward to hearing from you. -Angelica

很好的经历。连接良好

很好的体验

Brightspeed 回复2026-08-03

Hello Carletta, Thank you for your feedback! We're delighted to hear you had a good experience with us. At Brightspeed, we strive to provide excellent service, and we're glad we could meet your expectations. We appreciate your business and thank you for choosing Brightspeed. -Mathew

技术员

技术员欧内斯特非常棒。 对他的服务和所做的工作非常满意。

Brightspeed 回复2026-08-01

Hello Chris, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. - Allen

那么,你好,Brightspeed!

注册服务非常简单且易于理解。安排安装很容易。安装当天 - 安装人员提前打电话并按预期到达。安装人员很友好而且非常专业。安装和设置过程非常快。我很高兴从 Xfinity 转到 Brightspeed。

Brightspeed 回复2026-08-02

Hello Anthony, Thank you for reaching Brightspeed and for sharing your wonderful experience with us! We're thrilled to hear that the entire process, from signing up for service to installation, was smooth and easy to understand. We know how important a seamless transition is when switching providers, so it's great to know that our team delivered the experience you deserved. We're especially pleased to hear that your installer called ahead, arrived on time, provided friendly and professional service, and completed the installation quickly and efficiently. Your positive feedback means a lot to us, and we're grateful that you chose Brightspeed for your internet service needs. Thank you again for your kind words and for making the switch to Brightspeed. We look forward to continuing to provide you with a great experience! -Angelica

人工智能最糟糕的经历

试图重新连接我的服务,但我所能得到的只是人工智能坚称自己是人类。他们显然不是,这是我与人类或人工智能进行过的最粗鲁的互动。人类接受过客户服务方面的培训,而这个东西显然不知道。它把一切都搞砸了,在试图纠正它时给出了严重的无礼。被人工智能不尊重的一个巨大而漫长的过程。非常失望,拒绝让我与外界的人交谈或接受我的评论。

Brightspeed 回复2026-08-01

Hello Cheryl, We understand how disappointing experiences like this can be and apologize for any frustration caused. Please send us a private message through our official Brightspeed Facebook page so we can assist further https://www.facebook.com/gobrightspeed. -Nathalia

公司经营状况良好

公司经营状况良好。联系很简单、友好、乐于助人。安装很专业,安装人员回答了我的问题,令我满意。很高兴能加入公司!

Brightspeed 回复2026-08-01

Hello Maureen, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. - Richard