Brightspeed（brightspeed.com）在 OK.one 的综合评分为 4.6 分（满分 5 分），基于本站收录的 273 条用户评价，属于电子与科技分类，口碑优秀。89% 的评价为 4 星及以上，6% 为 1 星；商家回复了 95% 的差评。数据最后更新于 2026-08-10。
技术人员非常友善、尊重，看着我们的眼睛，让过渡变得轻松愉快。希望公司继续招收这样的人！
Hello Sheila, Thank you for taking the time to share your experience. We’re delighted to hear that our technician was kind, respectful, and made your transition smooth and pleasant. Your recognition means a great deal to us, and we appreciate you choosing Brightspeed. We’ll be sure to share your feedback with our team. -Jolly
很棒的推销员（马克），与他合作非常棒，并确保一切都按照承诺进行。安装人员（马塞洛）提供了我曾经拥有过的最好的客户服务。整洁、干净、有礼貌、风度翩翩。进进出出。从上到下都很完美。
Hi Scott, Thank you for your amazing feedback! We're thrilled to hear that both Mark and Marcello provided such an exceptional experience. We take great pride in delivering on our promises and providing outstanding customer service, so it's wonderful to know they exceeded your expectations. Thank you for choosing Brightspeed, and we truly appreciate your support! -Elijah I.
客户服务代表和安装技术人员的沟通非常有助于我们建立服务。
Hello Emily, Thank you for taking the time to share your feedback. We’re delighted to hear that our customer service representative and installation technician provided great communication and support throughout the setup process. We appreciate your trust in Brightspeed and are glad we could help make your service installation a positive experience. -Jolly
深夜失去联系。 今天早上按照应用程序中的故障排除提示进行操作，但没有成功，因此它将我连接到了现场代理。 特工尝试了一些事情，然后需要派出一名技术人员。 在接到电话后 2 小时内安排了技术人员，技术人员（布兰登）在一小时内就到达了。 我们的队伍一路上都断了。 他在抵达后 30 分钟内开通了一条新线路，并开通了我们的互联网。 从开始到解决，我们的修复时间为2个小时。 在他们的领域，这是闻所未闻的。 每个人都很有礼貌而且很有效率。 由于价格低廉，我的期望很低，但他们确实是我见过的最好的交易和服务！
Hello Courtney, Thank you for sharing your experience. We sincerely apologize for the unexpected loss of service and understand how disruptive that can be. We're delighted to hear that, after troubleshooting through the app, our support team was able to quickly arrange a technician visit and that Brandon resolved the line issue so efficiently. Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. It's especially rewarding to know that our team's prompt response, professionalism, and quick 2-hour resolution made such a positive impression. Your kind words mean a great deal to us! - Richard
技术人员非常有礼貌，对每件事都解释得很好，并确保我理解。
Hello Joyce, Thank you for your kind words and support. Reviews like yours motivate us to continue delivering great experiences for our customers. We will continue striving to provide professional, knowledgeable, and reliable service to ensure your concerns are resolved as quickly and efficiently as possible. Your feedback means a great deal to our team. - Ceasar
从客户服务电话到重新连接，一切都经过精心处理和快速响应。我感谢大家的帮助，让我们如此迅速地重新建立联系。非常好的员工！
Hello Christina, Thank you for taking the time to share your experience. We're delighted to hear that our customer service and technical teams were able to assist you promptly and get your services reconnected quickly. Providing responsive, caring support is extremely important to us, and we're glad our team made the process smooth and positive for you. Your kind words about our employees are truly appreciated and will be shared with the team. Feedback like yours encourages us to continue delivering the high level of service our customers deserve. Thank you for your support and for being a valued customer! -Jeiza
技术人员准时到达并在规定的时间内完成了工作。他们很有礼貌，知识渊博，善于解决遇到的问题，并解决了每个问题。他们不仅验证了一条生产线是否正常工作，而且超出了要求，以确保每条生产线都能正常工作。
Hello Brian, Thank you so much for taking the time to share your experience. It’s wonderful to hear that our technicians arrived on time, completed the work within the expected timeframe, and provided such exceptional service throughout the visit. We truly appreciate your recognition of their professionalism, technical expertise, and dedication to resolving every issue they encountered. We're especially pleased to know they went above and beyond by thoroughly verifying that all of your lines were working properly, not just the one originally reported. Your kind words about their politeness, troubleshooting skills, and commitment to ensuring everything was fully operational mean a great deal. Thank you for choosing Brightspeed. We value your feedback and will be happy to share your compliments with the technicians and their leadership team for a job well done. -Angelica
技术人员米利安（Milian）很友善，对他正在安装的服务以及它将如何为我作为客户提供服务进行了教育。我很感激他勤奋地让我知道他在哪里以及他设置光纤线路的过程是什么。他对我今天提供的服务一直很关心。谢谢
Hello Lindsie, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Amy
麦肯齐很棒。准确解释了他要做什么，并在 1.5 小时内进出。 非常友好，清楚地解释了 Brightspeed 应用程序。 我们的互联网现在更快而且更便宜！我希望这能让 Spectrum 破产。谢谢！
Hello Scott, Thank you for your kind feedback! We're thrilled to hear Mackenzie provided friendly, efficient service and clearly explained everything along the way. We're glad you're enjoying faster internet and greater savings. We truly appreciate your support and thank you for choosing Brightspeed! -Ranil
技师很棒。 准时。 在我迟到的时候等我。 有助于选择合适的放置位置
Hello Bryan, Thank you so much for taking the time to share your experience with us. We're delighted to hear that your technician provided such excellent service. It's wonderful to know they arrived on time, patiently waited for you when you were delayed, and helped you choose the most suitable location for the equipment installation. We truly appreciate your kind words and are grateful for the opportunity to serve you. Feedback like yours helps us recognize team members who go above and beyond to ensure a positive customer experience. Thank you for choosing Brightspeed! We appreciate your trust in us and look forward to serving you in the future. -Angelica
让这次体验变得很棒的是名叫安东尼的服务技术人员。他不仅清楚地解释了发生的事情。但他也放置了仍需埋藏的线。它需要埋在哪里，所以不会有任何混乱。我的意思是，安东尼超越了一切，我对他非常满意。因此明亮的速度
Hello Brandt, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience. -Jennifer
Hello Janice, We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences. -Jeiza
很多时候它无法连接并且速度非常慢。我收到要打开 wifi 的消息，但我从未将其关闭。肯定不值每月 30 美元。 谢谢。
Hi Kathleen, Thank you for taking the time to share your feedback. We’re sorry your experience did not meet expectations and would like the chance to help resolve your concerns. Please reach out through our official Brightspeed Facebook page https://www.facebook.com/gobrightspeed. - Joanna
好吧，由于汽车与有线电视盒关闭了更大的服务区域，我的互联网已经中断了三周。我的技术人员是你们公司第一个告诉我到底发生了什么的人。我认为我等了太长时间才付款，而且我的服务已被关闭。除此之外，我相信您提到过对我错过的三周服务进行服务调整，我将不胜感激。
Hello Samantha, Thank you for sharing your experience with us. We're glad your technician was able to provide clarity about the outage and keep you informed. We appreciate your patience during this time. Thank you for your trust and for giving us the opportunity to serve you. -KC
克里斯托弗非常好。他知道问题所在，并在大约一个半小时内完成
Hi Ronald, We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs. - Joanna
由于各个员工、承包商、调度员等之间没有协调，安装工作进行了 4 次。客户服务很糟糕。 自动调度和独立运行的现场代理客户服务的结合导致我的帐户被搁置，但我仍然收到短信说我的安装正在进行中。 等了一上午但没有人出现。 第四次来的最后一位技术人员非常棒，安装也很顺利。 但是，我的账单继续反映未安装的服务的费用，因为不需要该服务，但我无法通过客户服务将其删除。
Hello Gary, Thank you for your review and for being a Brightspeed customer. If there’s anything we can improve or assist with, please feel free to reach out through our official Brightspeed Facebook page https://www.facebook.com/gobrightspeed. - Richard
技术员布拉德福德非常高效。 他解释了一切，连我都明白了！ 工作做得很有效，自己也清理干净了。 我最满意的是安装人员的态度、能力和安装速度！ 感谢您的快速预约和服务。 你那里有一位有价值的员工。善待他。
Hello Margaret, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. - Richard
问题已解决，技术人员很友善，很棒
Hello Harley, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience. -Amy
我意识到昨天我的互联网瘫痪了。我打电话给客户服务部，他们今天安排了一名技术人员。技术员原定1号和3号到的，结果中午就到了。 2又1/2小时后我又恢复了互联网！
Hello Jim, We're happy to hear your service was restored and that the technician arrived ahead of schedule. We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs. -Kristine
花了几周时间才恢复服务。持续了大约一周，两周前第一滴雨就停止了。 2 次致电问题解决部门，但没有回电。被告知上次修复是对重复出现的问题的“永久修复”。最好的情况是，服务每月停止一次，并且至少需要一周的时间来恢复。它传达的信息是 Brightspeed 正在退出 DSL 业务。我恳求我不应该选择其他 ISP
Hello Charlie, We're sorry to hear this and appreciate you bringing it to our attention. We'd like the opportunity to look into this with you. Please contact us through our official Brightspeed Facebook page https://www.facebook.com/gobrightspeed. -Jennifer
共 273 条符合条件的评价