Brightspeed

Hello Michelle, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience. -Jennifer

Hello William, Thank you for taking the time to share your experience. We're pleased to hear that your service was restored within 24 hours of the reported outage and that the technician arrived on time and completed the repair efficiently. We appreciate your trust in Brightspeed. -Jolly

Hello Ken, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience. -Jennifer

Hello Jordan, Thank you for your amazing feedback! We're thrilled to hear that Nickolas was able to provide such exceptional service on both visits. His professionalism, kindness, and consideration are exactly the qualities we strive to deliver to every customer, and we're delighted he was able to help get everything set up again for you. - Wayne

Hello Gary, Thank you for your feedback and for being a valued Brightspeed customer. We appreciate your kind words about our representative and apologize for the ongoing issues. Please reach out to us via our official Brightspeed Facebook page if we can assist further: https://www.facebook.com/gobrightspeed. -Ranil

Hello Sara, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and delighted to know we were able to provide a great experience. We will continue striving to deliver professional, attentive service that listens to your needs and provides the support you deserve. Your feedback means a great deal to our team. - Ceasar

Hello Phillip, We’re sorry to hear about your experience and understand your frustration. We know how disruptive recurring outages can be, especially when they last for an extended period of time and you’re unable to get the information you need. We’d like the opportunity to help make things right and take a closer look at your situation. Please send us a private message through our official Brightspeed Facebook page: https://www.facebook.com/gobrightspeed. Thank you for bringing this to our attention. -KC

Hi Pat, Thank you for your feedback and for choosing Brightspeed. We're sorry to hear about the delays, missed appointments, and frustration you experienced during your installation process. We're glad Everette was able to resolve the issue and get your service up and running. We appreciate your feedback and are always looking for ways to improve. If you'd like to share more about your experience, please message us on our official Facebook page: https://www.facebook.com/gobrightspeed. -Elijah I.

Hello Thomas, Thank you for taking the time to share your feedback. We're glad to hear your installation experience was smooth and completed quickly. We also appreciate your comments regarding our technicians' vehicles and understand how unmarked or personal-looking vehicles arriving at a residence can be concerning. Your feedback is valuable, and we'll be sure to share it with the appropriate team. Thank you for choosing Brightspeed and allowing us to support your connectivity needs! - Alma Mae

Hello Jimmy, We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences. -Jeiza

Hi Budeck, Thank you for being a valued Brightspeed customer. We appreciate your trust in us and look forward to continuing to serve you. - Joanna

Hello Mark, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. - Maricar

Hello Tammy, We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs. -Maricar

Hello Michael, Thank you for sharing your experience with us. We're delighted to hear that our technician was able to get everything set up quickly and efficiently. We truly appreciate your trust in Brightspeed and thank you for choosing us for your service needs. -Ranil

Hello Meredith, We’re sorry to hear about your experience and understand your frustration. We’d like the opportunity to help make things right. Please send us a private message through our official Brightspeed Facebook page https://www.facebook.com/gobrightspeed. - Allen

Hello Julie, Thank you for taking the time to share your feedback. We're delighted to hear that you had a positive experience with our service. It's wonderful to know that our team responded promptly and that the service technician was courteous, thorough, and able to meet your expectations. We truly appreciate your kind words and will be sure to share your feedback with the technician and their leadership team. Thank you for choosing Brightspeed. We value your business and are grateful for the opportunity to serve you. Please don't hesitate to reach out if there's anything else we can assist you with in the future. -Angelica

Hello, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience. -Joel

Hello Jeremy, Thank you for contacting Brightspeed. We sincerely apologize for the experience you've had and understand how frustrating it can be when your WiFi service does not perform as expected. We also recognize how disappointing it is to spend a significant amount of time on the phone without receiving the support or resolution you were looking for. We understand how disappointing experiences like this can be and apologize for any frustration caused. Your feedback is important to us, and we'd appreciate the opportunity to review your concerns further and work toward a resolution. Please send us a private message through our official Brightspeed Facebook page so we can assist further: ttps://www.facebook.com/gobrightspeed. We appreciate you bringing this matter to our attention and look forward to assisting you. -Angelica

Hello Kathy, Thank you for your kind feedback! We're delighted to hear that Gary provided courteous and professional service, answered all your questions, and went above and beyond to help with your phone and TV setup. We appreciate you choosing Brightspeed and are grateful for your perfect 10 rating! -Ranil

Hello Thomas, We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs. -Mary