Brightspeed（brightspeed.com）在 OK.one 的综合评分为 4.6 分（满分 5 分），基于本站收录的 273 条用户评价，属于电子与科技分类，口碑优秀。89% 的评价为 4 星及以上，6% 为 1 星；商家回复了 95% 的差评。数据最后更新于 2026-08-10。
尽管最终花了 4 个多小时和 3 名技术人员才最终让它工作，但我还是很高兴。 他们一起努力解决问题，直到成功为止。 为你工作的好人。谢谢。
Hello Aaron, Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Quennee
我在 6 月 8 日改用光纤，但那条该死的电缆仍然铺设在我的院子里。聊天刚刚说预计埋葬日期是 9 月 4 日。 废话，电缆不会在 9 月 4 日埋葬 光明速度回复？这肯定是一个 BOT，因为我已经遇到过 10-20 次了
Hello Denny, Thank you for taking the time to share your feedback. We’re sorry your experience did not meet expectations and would like the chance to help resolve your concerns. Please reach out through our official Brightspeed Facebook page https://www.facebook.com/gobrightspeed. -Nathalia
到目前为止，一切都很棒。不过今天才拿到，所以还在尝试。对定价非常满意，因为我为频谱支付了一百多美元，而且它一直在消失。对那个出来把这一切搞定的人不太满意，尽管他有点态度
Hi Catherine, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. - Yin
Hello Yamileth, Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Quennee
我随时了解情况，技术人员准时且友好。技术人员非常高效且知识渊博。在离开之前，他确保一切都完成得令我满意。他解释了必要时的支持和跟进。这项工作非常及时地完成了。到目前为止我对服务非常满意。谢谢。
Hello Ben. We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences. - Yin
我早上 8 点到 10 点有窗口，没有出现。 然后下午 2 点到 4 点有一个窗口……没有出现。确实收到了我那令人惊叹的 Tech Truman 发来的消息，他在下午 5 点刚过就出现了。他照顾了一切。只是对整天洗澡感到不高兴。
Hello Tara, Thank you for your review and for being a Brightspeed customer. If there’s anything we can improve or assist with, please feel free to reach out through our official Brightspeed Facebook page https://www.facebook.com/gobrightspeed. - Richard
发生了停电。 打电话报告了，第二天就修复了
Hello JB, Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Quennee
优秀的技术人员。知识渊博、专业、友善。
Hello Cori, Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Quennee
技师很棒。安装工作做得很好，而且信息非常丰富。服务已启动并运行，我们非常满意。
Hello Brian, Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Quennee
安装我们设备的服务技术人员知识渊博、高效、勤奋且友善。 确保我们对安装感到满意，并且在他离开之前我们的设备已连接到无线网络。他告诉我，他是该领域的服务技术人员，有资格操作所有设备。很高兴见到格兰特。他对你们公司来说是一个很棒的家伙。
Hi Tom, We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences. - Yin
我经历过的最糟糕的服务。价格过高而且几乎不起作用。我用0.5M的速度花了整整一个月的时间，同时支付了10M的服务费。每次我打电话时，他们都试图说我的设备有问题，当我新的设备在那里时。然后有一天，有人把线重新粘在一起，然后就成功了。不惜一切代价避开这家低于标准的公司。
Hello Richard, Thank you for contacting Brightspeed. We sincerely apologize for the frustration and disappointment you've experienced with your service. We understand how upsetting it can be to pay for a service that does not meet expectations, especially after dealing with ongoing speed issues and repeated troubleshooting efforts. We would like the opportunity to review this matter further and assist you. Please send us a private message through our official Brightspeed Facebook page so we can investigate your concerns in more detail: https://www.facebook.com/gobrightspeed. We appreciate your feedback and look forward to assisting you. -Angelica
Hi Timothy, We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs. - Yin
技术人员知识渊博、专业，为解决问题提供了巨大帮助。
Hello Nicholas, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience. -Jeiza
技师很棒。 但你的客户服务不存在。 你唯一可以交谈的人是在国外，你听不懂他们说的一个字。 如果你问的问题不在他们的计算机中，他们不知道该怎么办。 我讨厌和 Brightspeed 打交道。
Hi John, Thank you for your feedback. We're glad to hear the technician was great, but we're sorry your customer service experience was frustrating. We appreciate your comments and are always looking for ways to improve. If you'd like to share more details, please message us on our official Facebook page: https://www.facebook.com/gobrightspeed. -Elijah I.
技术人员高效且专业。感谢您让我们的固定电话恢复服务。维修比预定时间提前一天进行，这很好。
Hello Andrew, We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs. - Daniella
技术人员花时间以一种易于我理解的方式解释一切。服务很好。
Hello Mary, Thank you for taking the time to share your feedback. We’re delighted to hear that our technician explained everything clearly and provided excellent service. We truly appreciate your trust in Brightspeed and are glad we could meet your expectations. -Jolly
我什么也没做。它很快而且非常简单。他们派出的技术人员非常友善、尊重且乐于助人。他做得很好。
Hello Michael, We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs. -Mary
一切工作和运行都很好，服务也很完美
Hello James, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Catherine
电话里的分析师帮助我解决了问题，因为这次没有成功，为我安排了第二天早上的预约。事实上，他们当天晚上就出来解决了导致问题的任何问题。我很欣赏他们为使网络重新启动和运行而采取的紧迫性。
Hello Becky, Thank you for taking the time to share your experience. We're delighted to hear that our support analyst was able to assist with troubleshooting and quickly arrange a service appointment when the issue couldn't be resolved remotely. It's wonderful to know that a technician was able to come out the very same evening and restore your service. We understand how important it is to have a reliable connection, and we're glad our team recognized the urgency of the situation and worked promptly to get your network back up and running. We truly appreciate your positive feedback and will be happy to share your comments with the teams involved. Thank you for choosing Brightspeed! -Angelica
那些家伙让我重新站了起来并开始奔跑。外面很热，但他们坚持到结束。我很感激。
Hello Wesley, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience. -Jennifer
共 273 条符合条件的评价