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TLDR: GJG Express - Worst bus provider, poor/zero customer service, best avoid it.
If I can rate negative star, I would do that. I bought the 9/12/2022 6pm GJG Express bus from Hentian Duta to Ipoh Amanjaya. Vehicle number RP9329, bus driver was an indian well-built man, bus conductor was a skinny malay man. My 4 main complains are as below:
1. Late but company is unapologetic. Bus was late for 2.5 hours, didn’t depart until 830pm. No explanation or apology was given. No sense of remorse from the driver/company plus bad attitute toward passengers. It is as if passengers’ time didn’t worth anything.
2. Unreasonable behavior. I was travelling with my bicycle. (FYI you ARE allowed to take bicycle as your luggage) It was a huge bus with ample of luggage space. My bike is less than 15kg - less than the allowable luggage weight. Bus driver demanded an extra RM70 for the bicycle. The way he made demand was very hostile, refused to discuss, babbled with his argument, raised his voice, threatened to deny me onboard and then walked away. The scene was witnessed by another bus passenger that I talked to afterward, so it wasn’t just me who thinks he was acting barbaric. Bus conductor was an accomplice to this exorbitant extra charges. To put it in context, RM70 is enough to buy a KL-Penang ETS train ticket or a KL-Kuching flight ticket via MyAirline. So, RM70 extra to carry a bicycle as a bus luggage is very unreasonable.
3. Driver misuse company resources. While driver threatened to deny me onboard, he was loading other delivery items onto the bus. These were obviously not passengers’ luggage. It looked like he was using company resources (vehicle, petrol, time) to pocket in extra income from miscellaneous delivery. These items came in huge gunny sacks.
4. Bus ticket was more expensive than competitors. GJG Express Rm28 while PlusLiner charged Rm22. You pay more but have to endure the poor customer service.
The experience was so awful that I decided to take time to write a detailed bad review. To discourage you from transporting with GJG Express. You can’t trust a good review but you better trust a bad review.
This is scam app! I have bought tickets, ammount deducted from the card, but they show me that paymwnt is failed. Twice the same! Of course there was no tickets sent! On whatsapp they "we recieve a big volume of text". Of course they do if they just take the money and don't send tickets
When I use an online booking service, I expect that the quoted price is what will be paid. Not so with this company. Firstly, at the point of payment the price has been raised by about 10% without explanation. Secondly when collecting the boarding pass you have to pay for it to be printed. This is ridiculous. I will not be using this disreputable company again.
if there's zero star i will give zero star really, it is the most horrible customer service that i'd encounter thus far, they literally direct the questions back to customer in a really rude manner in emails and not to mention, the whatsapp and phone are never reachable
Scammers - stay away!! Live chat service on Facebook is useless. They kept repeating the same thing over and over again. Probably it’s a bot. I’ve disputed the charge with my bank. Just stay away from this company.
Never book with this company, they're a scam. I paid THB 639,00 for a ticket, but decided to reschedule or possibly cancel. So I was referred to a phone number and told that it was the only possible way. Next I tried calling this "customer service helpdesk" and found that is occupied constantly (and I called a million times over the course of 3 days).
Taking people's honestly earned money for profit like this, I would like to call it disgusting but that is a big understatement.
@Sales, if you are reading this: you owe me money!
I’m so disappointed with Customer Services!! That’s all I can say. I cancelled my booking ticket bcoz of covid but there’s is no action on my request!!! I thought they’ll process since can’t reach them through number phone and email address but nothing!! I was surprised when my friend said people at the caunter give them my refund ticket and said they didn’t know anything?!!!
It was easy to purchase bus tickets on BusOnlineTicket.com website or mobile app. Some of the companies do not have admin charge, which is good. Keep it up guys!
Worst Experience Ever! We booked a combined package of a bus and ferry tickets from Singapore to Tioman. We were later informed that the bundle they are advertising and selling on their website actually arrive at a different ferry terminal from the one ours was departing from. They make us pay for a change fee for both our tickets. We were later notified that they only sold us a one way bus ticket and a return ferry ticket so we were required to book a return bus ticket. We were quite skeptical about booking the ticket directly from their platform as we noticed that it wasn't necessarily transparent and we asked for the assistance of their customer service representative to send us the bus schedule so we can book the most convenient return bus trip. They send us an itinerary of the wrong dates without or knowledge and guess what they made us do again? You got that right! They requested another change fee. Both mistakes were made on their end. All their tickets are non-refundable so you can't even request for your money back. All they will make you do is pay for higher fees. In the end, the amount you pay for two people through their platform is equivalent to booking a private car/van to take there and back. 10/10 would never recommend to anyone.
They allowed me to do counter pay for a ticket despite the fact that the bus was full. I found out after 2 hours and so they wanted to refund me. I asked if instead they could just book me for another bus to Bangkok. They gave me options of ones available, but said they were out of Mae Sai, not Chiang Rai which is where I was. I said I could make the 8 P.M. one. They emailed back and said it was now full but there is a 7:20 P.M. one. I said book me for that one. They said it was an extra 139 baht. I said fine, they sent me the link to pay, with a payment window of 10 minutes. I tried to pay as quick as possible to meet the window. They emailed back and only now informed me that the bus they were booking me for was 5:45 P.M., which was not the time agreed but I thought I could make it if I hurried. I got on a bus to Mae Sai. Half way through the bus ride, about 1 hour later, I got an email that said the extra 139 baht was not payed quickly enough, so they could not book me. They said if the ticket was still available, I could book it at the window in Mae Sai. It was not avaiable. I rode the bus back to Chiang Rai. So after 6 hours emailing back and forth and 4 hours of riding the bus just trying to get a bus to Bangkok which they kept offering me, I got nowhere. I spent a great deal of time, money, and effort, but got nothing. They offered me a refund. I gave them my bank details. They said they couldn’t send it to overseas banks. They asked if they could send it to my paypal. I said yes, but told them they can’t send it to the email I was contacting them over, so I told them to send it to a different email. They sent it to the wrong email, so I never even got my refund. THE WORST TRAVEL EXPERIENCE I have ever had. The level of incompetence is extraordinary, that I am left speechless that at every single turn they made a mistake.
The customer service is bad. They are refuse to me for changing the booking due to urgent working purpose. As their website Terms&Condition said customer can change the booking, if the bus operator not allow to change, it should write up and show to customer about the notice. SUCKS website!
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