BusOnlineTicket.com

Crispijn Trugg马来西亚 · 写过 5 条评价 · 体验于 2024-04-28 · 发表于 2024-04-28

Works fine and is cheap

SCAM

Booked a coach to Kuala Lumpur from Singapore. Never showed up. Had to pay loads for taxis and ended up having to get a flight which cost over £200. Customer service haven’t replied and we have not received a refund. Absolute scam.

luqman bale马来西亚 · 写过 1 条评价 · 体验于 2024-02-21 · 发表于 2024-02-22

TOTAL SCAM

TOTAL SCAM Already make payment but dont receive any confirmation. when email and whatsapp them no reply at all.

Eric Ng Eric Ng马来西亚 · 写过 1 条评价 · 体验于 2024-02-19 · 发表于 2024-02-19

Ooouuuchhh....I pay Rm 60.00 for vip…

Ooouuuchhh....I pay Rm 60.00 for vip seat but the bus was give me a last slot 4 seater???? Soooo I pay for what????

It’s really sucks service

It’s really sucks service. I’m so sorry for saying that. We from 1U TO SG (Lavender) our bus started at midnight, 12am. Anyway the bus starts early 10pm we understand that might be pick some other else. And we starts heading to SG around 12am the exact timing. And we got chnage the driver on the half way road. Once we reach sg customs and we standing and waiting for 30 minutes without anything. 5 of us include 2 elderly with weak knees. We tried to called the service centre for 2 times. First time was answered and we telling what our situation now. We waiting for their respond. We called the second times but the service centre was engaged. We have to spend extra money to take grab from sg custom out there cause we bought the bus ticket are gone. Nobody can help. Spending rm700++ for 5 pax, one way, VIP PREMIUM and I didn’t get any premium on it. I been cheated! What’s a sucks service. 😡

Yohann Couteau法国 · 写过 1 条评价 · 体验于 2024-01-16 · 发表于 2024-01-17

Just run away

Just run away. I booked for a day and i receive a ticket for an other day. When i write to change the date, they Ask me to pay some fees equivalent to the Price of my ticket. No one answer to the phone number shown on their website.

Is scammer !!

Is scammer !!! Made booking it shown error, checked online, email there is no confirmation, then i proceed to make a new booking, when booking done, immediately two confirmed booking. Email no one reply, WhatsApp message reply after a day, replied not able to change / cancel Fine, I made a change on 1 of the ticket a week before departure, first day made error, waited for a day ensure no change / confirmation, i made the change again on the following day. Payment succeeded. 2 days before departure, when I check my booking, the booking is still there and nothing been change, when contact the customer service, replied unable to help, then no more reply from email / WhatsApp message.

Athi马来西亚 · 写过 2 条评价 · 体验于 2023-10-30 · 发表于 2023-11-01

Overall good experience

Overall good experience, but can improve on more options for cancel booking and refund.

ah moo马来西亚 · 写过 1 条评价 · 体验于 2023-08-26 · 发表于 2023-08-28

No response from them and not yet receive my refund

Bus was being cancelled without informing earlier, reached the terminal bus only informed by the counter yet the refund need myself to deal with busonlineticket... been calling and whatsapp the customer service to request the refund, no pick up phone and not even reply message... irresponsible and its kinda a bad experience with this online system. disappointed.. Note: BOT NO: 9KDRRZYL ; Booking Date : 23/08/2023 23:19

Damia Tan中国香港特别行政区 · 写过 1 条评价 · 体验于 2023-01-21 · 发表于 2023-07-12

Busonlineticket

Busonlineticket? More like busonlinescam. Not only did they waste my whole day waiting for continuous delays, they cancelled my trip and offered the refund only to go to Malaysia. No refund allowed for return trip. So how am I able to take a return trip then? Teleport? Poor service at its finest.

Erjin Eio日本 · 写过 1 条评价 · 体验于 2023-06-23 · 发表于 2023-06-25

Traumatized!!! Irresponsible

The communication between the management and the driver were extremely bad. I booked a returned ticket between Penang Sentral and Hatyai. During the retuning trip I booked a trip back to Penang Sentral which is Butterworth but the driver didn’t aware of that. He went straight up heading Penang Island. Eventually I was dropped at the middle of no where at entrance of Penang Bridge! It is mid of the highway where many cars are passing by so fast!!!!!

Worst experience ever - overbooked the bus and people ended up travelling standing in the bus

OMG! If I had not seen enough. Never once can you expect that things will go smoothly with this company and buses under them. Last time, I had issues with refunding. Unfortunately I needed to book a small trip from Woodlands to Johor Bahru checkpoint with my elderly parents. Tickets were booked in advance but they overbooked the bus and made at-least 20 people go standing, including my elderly parents. It can't go worse than that. Imagine your fear that one fast brake or turn, and your parents can fall. I would rather go on foot than book another trip with them.

Zee新加坡 · 写过 1 条评价 · 体验于 2023-05-18 · 发表于 2023-05-29

Worst bus booking platform

terrible company. booked a WTS bus and it was delayed since they wanted to combine bus to save cost. had to alight twice and unload our luggage before being directed to another bus. no response from this platform. AVOID AT ALL COST!

HORRIBLE! Don’t book with them, it is fraud!

HORRIBLE! We booked a bus from Kualalumpur to Mersing on the 17th at 5am to catch the 12pm ferry! Unfortunately the bus NEVER showed up! We got up at 3:50am to take a 150RM Taxi just to find out after waiting at the correct Gate that the bus will not show up!!!!! Afterall we where stressed out and had to take a 800RM taxi to Mersing! Don’t book with this company! It’s FRAUD!

Booked a bus and ferry to tioman

Booked a bus and ferry ticket to Tioman from Singapore. Went on the bus to find out that my ferry was not booked and had to ask the bus guide to help me with that. My ferry back was also not booked so. Booked a 9am slot on their website assuming that after taking the ferry back to Tioman there would be a bus ride to Singapore. Turns out the bus was scheduled to leave 4-5hrs later after we have reached the ferry terminal. So what was the point of having a 9am ferry if the bus was going to leave at 4pm. Also no bus information was given on the day just the company name, bus timing and ferry timing was also not stated while booking. The only reason why i was able to make my trip was the KKKL bus guide was friendly enough to help me with my booking which is suppose to be done by "Busonlineticket". Would not recommend unless have booked before. Discounts were written 50% but was capped at 6 dollars. Will be booking my future trips myself.

Fion Lim新加坡 · 写过 1 条评价 · 体验于 2023-04-28 · 发表于 2023-04-28

I booked ticket to batam from this…

I booked ticket to batam from this company because they said having 50% for first booking for joining membership. However, I have to pay full and there's no a session where I can key the discount code. So I watsapp and emailed them...and emailed to the email where they sent me if urgent please email. Nobody reply. This is really bad. I was too rush to do booking that I forgot to check review. Really regret and worry if my tickets for 7 pax valid for tmr's trip??

Bad customer service

Bad customer service. I made a booking by accident just 5 minutes ago and I wanted to rectify the issue immediately. They won't even offer any refund out of goodwill. It will be different if it was a Singapore company.

Avoid at all costs!

Georgetown - Kuala Lumpur Absolutely horrible experience, would not recommend booking with this company or KKKL bus services. The pick-up address provided on our ticket confirmation was vague & no answer on their customer service number when we called to confirm the address. When we arrived 2 minutes before the bus was due to depart, we were told the bus was full and were not allowed on. Our tickets weren’t even looked at. We were then asked for more money for another ticket, which we refused. When we tried to discuss the situation with the lady in the KKKL office, she took her phone out and started looking at videos ignoring us. We told her to put the phone away and answer our questions in which she responded by calling us “basta***”. The bus had left during this time but luckily a lovely lady next door at billion dollar stars bus services heard the lady screaming at us and came out to help. A man outside also informed us the office sold our seats because they thought we weren’t going to show. When we reported this to busonlineticket.com, they told us we were lying and that apparently Malaysian people don’t know the word “bas****” so it couldn’t be true. Have seen so many bad reviews from these companies and we are very sorry we didn’t listen to them. AVOID AT ALL COSTS.

Marija Žeravica马来西亚 · 写过 17 条评价 · 体验于 2023-01-15 · 发表于 2023-02-18

Agreed with others

I booked the wrong date one week in advance and they don't allow me to change it or anything. I would understand if it was a last minute ticket, but this is silly. Also, as the others said, their customer service is poor.

No customer service

No customer service. Bus was late 1.5 hours in mid night. Bus driver talking over the phone while driving. They do not read your emails, they answer whatever they like. Employees are rude, unapologetic and shouldn't be working with customers.