Byrna的使命是为平民、执法人员和安保专业人士提供安全、可靠且有效的非致命替代传统枪支的方案，让Byrna的客户能够保护自己、家人和社区，无需诉诸致命武力。
以上内容由商家自行提供，未经平台核实。Byrna Technologies （byrna.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 101 条用户评价，属于家居与园艺分类，口碑良好。78% 的评价为 4 星及以上，16% 为 1 星；商家回复了 48% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-09-04。
看了71条评论，大家对这家公司体验很棒。顾客经常夸支持团队特别热心、有礼貌，回复也快，解答各种产品问题。人们很感激那些懂行的员工，能快速解决问题，给出清晰指导，耐心帮买家完成购买。 不过有些评论者对某些产品功能不满意，说开箱就有质量问题。消费者提到扳机太紧、气弹有问题，退换货时客服也不怎么帮忙。还有人觉得某些东西笨重，一开始用就不太对劲，挺失望的。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Purchase on line was straight forward and easy. Missed getting a first time customer 10% discount. When I contacted representative Allison she was extremely helpful and knowledgeable and I received the 10% refund on same day as the purchase. Web site is well organized and easy to navigate.
这家公司寄给我的两个发射器开箱就有问题。他们没有更换故障设备的应急政策。他们要求 RA，坚持要先检查维修新设备，而不是直接寄送新的。他们还要求先收到故障设备才会考虑发送 replacements，尽管他们立即接受了付款。他们不理解什么是客户服务，所有沟通都是我主动发起的。我要求经理回电，却只收到一封敷衍的邮件。他们并不重视检查新收到的故障设备。我完全不会推荐他们。
I had received my Bryna LE as a Christmas gift and never got around to using it until now. The very first shot all the CO2 released. I figured I did something wrong and installed another CO2, same thing happened. After several failed attempts and numerous CO2, I contacted customer service. I spoke with Sam who was very personable and understanding after a brief conversation she had emailed me an authorization and return label. Within a few days I was advised via email that my LE "O" ring for the CO2 cylinder was defective and repaired and shipped out. Not only was the job completed quickly, but they sent me replacement CO2, doing that showed me the genuine concern for great customer service and support of their product. Thank you
I would never buy from a company that uses scare tactics and false information to sell a product. Where is their footage from? Disgusting.
The company has a no-return policy, plain and simple. Even when an order is cancelled before they give it to a shipping company. QUOTE "While your cancellation request was sent before the carrier scan later that evening, it was received after the order had already entered the outbound shipping process at the warehouse. " and also: QUOTE "customer service does not have the ability to reverse or recall orders once they have left warehouse control," So their customer service team cannot walk into their own warehouse and ask their fellow employees to hold an order? Millions of companies do that very thing every day. I was even told by the shipper that Byrna actually delivered the parcel to the shipper after my SECOND cancellation request. I will be happy to provide a detailed timeline. I even offered to ship it back at my expense.
退货政策非常严格，只有 14 天。我申请更换一把未使用的发射器手枪为橙色款。这是送给妻子的圣诞礼物，她想要橙色而不是黑色。被告知即使商品未使用也无法更换。政策太差了！
感谢您的反馈。我们理解这有多令人失望，尤其是这件商品是圣诞礼物。 我们的退货政策已清晰张贴在我们的网站上，适用于所有订单。除了标准的14天退货期外，我们还提供了延长的假日退货期。 遗憾的是，请求是在两个期限之外提出的，这就是为什么即使商品未使用，我们也无法批准退货或换货。 感谢您分享您的体验，您的反馈已转达，我们将继续审查我们的政策和客户沟通。
邮寄地址写错了，我通知了 Byrna 这个问题，但他们拒绝联系物流，所以我只能自己联系并把商品退回给发货方，也没拿到退款。所以，下单前小心点，万一出了问题 Byrna 会吞掉你的钱。
感谢您分享反馈。很抱歉听到您的经历，也感谢您给我们澄清情况的机会。 当在网站上下单时，商品会发货到结账时填写的地址。这次运单上显示的就是购买时提供的地址。 遗憾的是，订单一旦发货就无法更改地址，所以我们建议您联系 UPS 看看能否重新路由。 一旦我们得知包裹正在退回，就确认会在收到退回商品后全额退款。客户没收到货，我们绝不会扣钱。退货处理完成后，您会很快收到退款。 我们理解这情况确实让人沮丧，感谢您的耐心。如果您想用正确的地址重新下单，我们很乐意帮您。
Great quality and smart idea of not piercing co2 cartidge right away
These guys are amazing! Their product, customer service is simply the best. Working with their customer service was super easy and straight forward to resolve a question I am
I can't do business with a company that uses false or misleading ads that suggest their self defence device looks like fruit! I call that low!
感谢您分享反馈。很抱歉得知我们的近期广告给您留下了负面印象。 澄清一下，采用水果作为创意概念是因为许多广告平台不允许我们展示类似武器的产品。使用香蕉这样有趣的视觉元素，让我们能够以符合平台准则的方式介绍产品，同时清楚传达我们销售的是自卫发射器，而非水果。 我们理解这种广告风格并非适合所有人，感谢您告诉我们您的真实感受。我们的目标始终是在各平台规则范围内，诚实地传达我们所提供的产品。 如果您对我们的产品有任何疑问或想了解更多信息，我们随时乐意为您提供帮助。 再次感谢您抽出时间分享您的观点。
The co2 cartridge is good for 24 hr.so if you want to be prepared you'll have to put a fresh co2 in every day. That total BS. I will try to sell mine. It's not worth the money.
Thank you for sharing your feedback. We understand your concern and would like to clarify how the Byrna launcher is designed to work. All launchers that use CO₂ cylinders will become unusable within 24–48 hours once the cylinder is punctured because there are no seals that can hold a pierced CO₂ indefinitely. This is true across the industry. That’s why Byrna developed its patented “pull-pierce” technology, which sets our launchers apart. Unlike other systems that puncture the CO₂ as soon as it’s installed (causing it to leak and discharge within a day or two), the Byrna does not puncture the cylinder until the moment you pull the trigger. This means you can keep your launcher loaded and ready for weeks, months, or even years without worrying about CO₂ leaking out. When you need it most, the first pull of the trigger will both pierce the CO₂ and fire the projectile, ensuring your launcher is ready when you are. This design eliminates the need to replace the cylinder daily and is specifically intended to provide peace of mind for self-defense situations. If you have any questions or need assistance, our team is here to help. Please reach out to us at [email protected]. We’d love the chance to make sure you’re getting the most out of your Byrna.
帮我对接的 Allison 很有礼貌，服务态度特别好，而且非常专业。回复速度也很快。给她和 Byrna 五星好评。 2026 年给她加薪吧，你们可不能失去像她这样的人。
经过大量研究后，我对收到产品非常期待。但发射器到达时，每次移动都会发出响亮的 rattling 声，像是里面有松动的零件。联系支持团队后，几天后收到敷衍的回复说「这是所有枪支和 airsoft 枪的正常现象」。我不同意—— Conceal carry weapon 里出现松动的 rattling 零件绝对不是正常现象。 我查了一下，很多人都有同样的问题。 在那次初步回复后，支持团队完全不再理会我，无视我关于更换或退款的请求。最后只能自己在网站上找到退货选项，这周末就会寄回。 总的来说，制造质量真的很差——廉价塑料，零件松动。让我想起我女儿 7 美元的 nerf 枪。我绝不会信任这东西在紧急情况下保护任何人。 给管理层的建议：重新思考你们的制造流程，更换支持团队。 有趣的是，我把这个评价分享到了他们的产品网页上，当然没有显示出来。 非常，非常令人失望。 要求全额退款。如果不提供，将通过信用卡争议。
感谢您分享反馈。我们想澄清几点。 您注意到的 rattling sound 是完全正常且预期的。我们的launcher内部含有多个组件，例如barrel和barrel spring等，这些组件必须能够自由移动，launcher才能正常工作。摇晃产品时这种移动会产生声音。这是设计如此，并不表示存在缺陷或影响安全性，也不会以任何方式影响性能。 我们的launcher与firearms的工程设计不同，但像任何带有移动内部零件的产品一样，一定程度的噪音是不可避免的。在正常使用中，没有任何情况需要self-defense launcher被剧烈摇晃，因此这种声音对其预期用途毫无影响。 虽然这不是制造缺陷，但我们绝对遵守退货政策。如果您的launcher未使用且在退货期内，您可以退货退款。 感谢您的反馈，希望此解释有助于澄清产品并非缺陷且按设计正常运作。
Thankfully, I have not had to use the product. But after a false delivery notification by UPS, I believed my package was delivered to the wrong address. Byrna quickly replaced the order. Their customer service is top notch!
I purchased this is a disabled senior citizen. The product worked but not like it’s advertised… I wonder who wrote all these reviews because when mine shoots it’s like a two year old little boy taking a pee like that’s gonna stop someone. I have sent this product back three times and they have returned it taking all of my packing information and letters. I’ve called at least 15 times asking for a return and they just keep sending it back. They could give a shit if someone elderly disabled is not that type of money. They’re scammers and the product I received basically ain’t nothing. Their customer service I’ve called at least 15 times you can’t believe it. I feel like I’m applying for the federal protection agency… They act like the failure of their product is my fault and want me to shoot yeah what’s going on? How can I do that but I’m disabled on my back holding a phone and shooting the gun and videoing it. Do they not get disabilities for seniors? Do not buy this to help an elderly person out especially well with disabilities because they will take your money like a thief in the night.
Customer service was fast and AMAZING!!! So polite and professional. Handled my problem with ease and speed. No back and forths.
Byrna 的发射器并不是它成为优秀制造商的唯一原因——当我对黑色星期五促销活动有疑问时，我可以通过他们网站的聊天功能联系他们。Byrna 的客户服务非常及时且有帮助——Megan 尤其直截了当且正直。此外，他们的产品将帮助我保护家人，并为我们提供一些有趣的自卫训练。我非常高兴选择了他们美国制造的 Byrna LE 发射器，也感谢他们在黑色星期五提供的 95 CT 动能弹。像 Glen Beck 这样的爱国者支持 Byrna 发射器是有原因的，我很高兴采纳了他的建议购买了 Byrna。
The team reached out to me the very next day
我最近有幸与 Byrna 的销售代表 Sam 合作，我想对她提供的出色服务表示诚挚的感谢。从一开始，她就非常专业、知识渊博，并且真心实意地帮助我做出最适合我需求的决定。 Sam 花时间详细解释产品，回答我的每一个问题，并确保我理解所有的选择。最让我印象深刻的是她的耐心和承诺，确保我在做出决定之前感到自信和知情。这从来不像是一次销售推销——只是来自一个显然关心客户满意度的人的真诚指导。 多亏了她的支持，我对自己的购买感到非常满意，并且知道我已经获得了最好的价值。Byrna 很幸运能在团队中拥有这样一位敬业且以客户为中心的代表。 强烈推荐！ Joe A.
客服响应迅速且非常热心。还主动通知我最近宣布的针对我之前下单但仍在处理中的订单的返利优惠。
共 101 条符合条件的评价
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