CALECIM®️ is a scientist-formulated range of skin and hair care products that is powered by its patented and proprietary active ingredient, PTT-6®️. PTT-6®️ is a complex mix of growth factors and exosomes derived from ethically sourced stem cells. It triggers profound changes on skin and hair through cell-to-cell messaging. The result is optimized skin and scalp health.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of these items, noting fast absorption, elegant packaging, and genuinely noticeable improvements in overall skin texture. People love how these advanced formulas help smooth fine lines and leave the face feeling completely refreshed, silky, and radiant. Consumers also appreciate the user experience, highlighting how easy the products are to apply for daily skincare routines.
Some reviewers were not happy with the high prices, mentioning that the small amounts provided make ongoing regular use very costly. Additionally, a small portion of people felt dissatisfied with customer support responsiveness and experienced frustrating logistics or shipping issues during delivery.
My scalp was inflamed with itchiness/ redness/ and concerning hair loss. I tried red light therapy, minoxidil, and many expensive hair serum. Nothing brought consistent result. I am so glad I found and tried the hair serum. I followed the product instructions and saw amazing results. My scalp felt much more balanced and much less hair loss after the first couple of bottles. And I actually see lots of hair growth after for first couple of months. I am now in my 4th month of using this product and I can't be happier that I finally found a way to restore my hair density - less shedding, more growth and maintaining. I have been recommending this product to my friends and family.
I received an email saying a complimentary gift would be included in my next subscription order. It was not! When I contacted csutomer support (took longer than promised two days) they said I was only sent what I ordered. When I replied to look at the email chain, they didn't even bother with a reply.
Such poor customer service makes me doubt the integrity of the product and I am now considering cancelling my subsciption.
UPDATE: Initially I rated Calecim as a one star due to their lack of keeping their word and poor follow through. After my Trustpilot review I did get an email from customer service, and today, 31/12/25 finally received the free gift they had promised to include in my December shipment. So I am changing my rating to 4 stars as I like the product. I have removed one star as they really need to improve their shipping and customer service. No matter how good a product, if the rest of the experience is poor, people will go elsewhere. I will review my purchase experience over the coming months and may adjust my score and report accordingly.
CALECIM® Professional 回复2025-12-17
Dear Kate,
Thank you for taking the time to share your experience, and we are truly sorry for the frustration this has caused.
Over the Black Friday period, we received an overwhelming volume of customer enquiries, which regrettably led to longer response times than we would normally aim for. We sincerely apologise for this and for the inconvenience you experienced.
We are sorry to hear that the complimentary gift referenced in your email was not included in your subscription order and that your follow-up message did not receive a timely response. This is not the level of service we strive to provide.
Please rest assured that our team is now reviewing your case in full and will reach out to you directly with a resolution as soon as possible. Your feedback is taken seriously, and we truly value your trust and continued support.
Thank you for your patience and understanding.
Warm regards,
The CALECIM® Customer Care Te
Product arrived timely. Absorbs very quickly. Has a different smell… but not awful… and it goes away fast. Applied before and after micro needling and skin was great the next day. Not quite finished the first bottle yet. I use it sparingly as it is very expensive.
There is a noticeable improvement in the appearance and texture of my skin. The lines are diminishing and my skin is super soft and smooth. The daily routine is effortless. I LOVE, LOVE the products and highly recommend them!!
Hi Anjali,
Thank you for your feedback, and we’re sorry to hear you felt disappointed with the support you received.
We’ve reviewed your case and can confirm that your cancellation request was made one day after your subscription order had already shipped, which meant we were unable to stop the fulfilment of that order.
That said, our support team has kindly cancelled your subscription as requested to ensure no future orders will be scheduled. Our team has also provided you with the steps on how to return the products so you may receive a full refund.
Kind regards,
CALECIM® Support Team
CALECIM did not meet their promised shipping timetable as promised. Their Customer Service is impossible to call and does not respond to email requests (the only way they say to contact them) and when they do it takes well over a week most of the time. This company is absolutely NOT worth the time !
CALECIM® Professional 回复2025-12-16
Hi Shelly,
Thank you for taking the time to share your feedback with us. We’re genuinely sorry for the frustration this has caused and completely understand how disappointing delivery delays and slower responses can be.
To provide a little more context, 3 out of your 5 orders were delivered within the promised timeframe. The remaining orders were unfortunately affected by an out-of-stock issue following our Black Friday promotion, during a period of exceptionally high demand. During this time, our team proactively reached out twice to keep affected customers informed while we worked through the situation.
We’d also like to reassure you that our support team is already in touch with you and is actively working with you to resolve everything as quickly as possible. We truly appreciate your patience and understanding.
Thank you again for sharing your experience — your feedback helps us improve and better support our customers.
Warm regards,
CALECIM® Professional Support Team
Hi Kim,
Thank you for sharing your experience with us, and we’re really sorry for the inconvenience caused.
Our support team has already been in touch with you directly and proposed a solution, and we’re here to help ensure everything is resolved smoothly and as quickly as possible.
Thank you for your patience and understanding. Please know that we truly appreciate you and remain fully committed to supporting you until this matter is resolved.
Warm regards,
CALECIM® Support Team
I like the products (i've bought them before), but the delivery service they use is horrible. This partucular package has been "stuck" at the delivery facility for over two weeks at this point.
CALECIM® Professional 回复2025-12-15
Hi Alina,
Thank you for taking the time to share your feedback and for your continued support of our products — we truly appreciate your loyalty.
We’re very sorry to hear about the delivery delay and completely understand how frustrating it is to see a parcel held at a delivery facility for such an extended period of time. While delivery is managed by our courier partner once an order has been dispatched, we fully appreciate that this impacts your overall experience with us.
Please be assured that our team is actively monitoring this shipment and is currently reviewing possible solutions. We are working closely with the courier to obtain updates and will come back to you as soon as we have a clear next step.
Thank you for your patience and for bringing this to our attention. Your feedback is invaluable as we continue to review and improve our delivery partners.
Warm regards,
CALECIM® Customer Care Team
Multi action cream not great, website/order experience not great, serum smelly
CALECIM® Professional 回复2025-12-16
Dear Neda,
Thank you for taking the time to share your feedback — we’re sorry to hear that your experience hasn’t met expectations so far.
Regarding the serum’s scent, this comes from the high concentration of active, bio-identical proteins and peptides in the formula. We do not add masking fragrances, as these can interfere with skin compatibility, which is why the natural scent may be more noticeable compared to fragranced products.
We’d also like to clarify that your two orders were placed on 28 November, so it has been under two weeks of use. While some customers notice early improvements in hydration and skin texture, visible rejuvenation results typically require consistent use over 6–8 weeks, in line with the skin’s natural skin-renewal cycle.
We’re sorry that your website and ordering experience felt disappointing, and we truly appreciate this feedback as it helps us improve.
If you’d like to share more details or would like personalised support, please feel free to email us at [email protected]
— our team would be happy to help.
Warm regards,
CALECIM® Professional Customer Care Team
Great products, but missing items from Black Friday orders and rude, dismissive customer services = loss of a repeat customer
On the PLUS side : I was an early adopter of the hair treatment after reading all the research. It has made a spectacular difference to my hair. Hair products have always been dispatched quickly and my subscription was easy to manage.
On the NEGATIVE side: Problems started with the Black Friday special offers this November. I have still not received some parts of my orders. Even though Calecim’s,dispatch emails to me clearly say ‘parts of your order’ have been dispatched’, I can’t get customer services to believe that they’ve not arrived, So. I’m a substantial amount of money out of pocket and made to feel I’m in the wrong (and also perhaps it’s implied I’m being dishonest). Add to that the dismissive and rude replies from customer services when I also queried emails received about a subscription set up for a one off Black Friday gift order (which didn’t have a subscription attached to it) and needless to say I won’t be back. Calecim has just lost a loyal retrun customer who has always promoted the efficacy of the hair treatment to family, friends and professionals and I was just about to embark on routine use the facial products too - drat!
CALECIM® Professional 回复2025-12-10
Dear Wendy,
Thank you for taking the time to share your experience, and we truly appreciate your long-standing support of our Hair Advanced Serum. We’re delighted to hear it has made such a positive difference for you, and we’re very sorry that your recent experience during Black Friday caused frustration.
We would like to clarify that your order included two gifted items, each requiring the recipient to complete a separate shipping redemption via email before dispatch. One gift — the Hair Revival Kit — was successfully redeemed and shipped. The second gift — the Bright Eyes Holiday Ritual — has not yet been dispatched as the required shipping details were not completed. Once these details are submitted, our warehouse will send it without delay.
We have also reached out to you personally to ensure this is fully resolved and to provide any assistance needed.
We’re truly sorry if our communication felt unclear or unsupportive at any point — this is never the experience we want for our customers, especially those who have been with us for so long. Our team is here to help and will gladly continue supporting you until everything is completed to your satisfaction.
Kind regards,
CALECIM® Customer Care Team
Love this skincare.. Ive never had such a rapid transformation from any other skin care regime. As a flight attendant this skincare leaves me dewy and hydrated and Ive also seen my wrinkles disappearing. Highly recommend.
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