CALECIM®️ is a scientist-formulated range of skin and hair care products that is powered by its patented and proprietary active ingredient, PTT-6®️. PTT-6®️ is a complex mix of growth factors and exosomes derived from ethically sourced stem cells. It triggers profound changes on skin and hair through cell-to-cell messaging. The result is optimized skin and scalp health.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of these items, noting fast absorption, elegant packaging, and genuinely noticeable improvements in overall skin texture. People love how these advanced formulas help smooth fine lines and leave the face feeling completely refreshed, silky, and radiant. Consumers also appreciate the user experience, highlighting how easy the products are to apply for daily skincare routines.
Some reviewers were not happy with the high prices, mentioning that the small amounts provided make ongoing regular use very costly. Additionally, a small portion of people felt dissatisfied with customer support responsiveness and experienced frustrating logistics or shipping issues during delivery.
Of course I was skeptical. I’ve tried so many eye creams and treatments
But, I have to say this Eye Contour Lifting Cream works! I’ve always had dark circles and in recent years very hooded lids. I’m on my second bottle and so happy that I gave it try!!
My under eyes were looking much improved after the first bottle. Now half way through my second bottle, my lids are definitely improving and I’m getting lots of compliments
I just pray that nothing comes between me and my new best friend!!
I was promised free samples with purchase and never received them- very disappointing as this is false advertising
CALECIM® Professional 回复2025-11-19
Dear Rebecca,
Thank you for taking the time to share your feedback — and thank you as well for being a loyal customer and placing two orders with us. We truly appreciate your support.
I’m very sorry to hear about your disappointment regarding the samples. Our complimentary samples need to be selected and added manually at checkout, and it appears they were not included with your 15 August order for this reason. For subscription orders, samples are not automatically included as part of the recurring shipment, which is why they were also not added to your most recent order.
We never want our offers to feel misleading, and I apologise for any confusion caused. Please feel free to email our customer-care team at [email protected] so we can review your orders in detail and find a suitable solution for you.
Thank you again for your loyalty and for sharing your feedback — it genuinely helps us improve.
Warm regards,
CALECIM® Professional Team
I did not subscribe to this website, and despite repeated requests, I still get emails from them! I have told them that someone in Ireland used my email address. The product is sent to their physical address in Ireland, so why can't this company send them a letter, asking them to correct their email address?
CALECIM® Professional 回复2025-10-08
Dear Jacqui,
Thank you for bringing this to our attention. After reviewing the matter, we can confirm that an account was created on our website by a customer with the same name and surname as yours. It appears this may have led to an unfortunate mix-up.
Please rest assured that we’ve already removed your email address from our mailing list to prevent any further messages. We truly apologize for the inconvenience this has caused and appreciate your patience while we resolved the issue.
Warm regards,
The CALECIM® Professional Team
I received a damaged bottle. My experience with Customer Service was awful.
CALECIM® Professional 回复2025-10-08
Dear Brenda,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We wanted to clarify that a replacement bottle was sent to you on 16th September. Our Customer Support team also reached out via email on 12th and 15th September, but unfortunately, we did not receive a response.
We truly regret that your experience did not reflect our usual service standards, and we hope the replacement has since reached you in good condition. If there’s anything further we can assist with, please don’t hesitate to contact us at [email protected] — we’ll be happy to help.
Warm regards,
The CALECIM® Professional Team
I have placed many orders with CALECIM and until recently have never had an issue. I placed an order via their website on 9/28 and it was confirmed on 9/28. They are usually pretty quick about getting orders processed and shipped, but my most recent order has yet to ship. I have asked three separate times for them to advise on the shipping date and have not been given one. I would have ordered from another source had I known that it was going to take over 5 business days to simply process an order. In the future, you should consider waiting until you ship an order to charge the customer.
Update- As of October 15th, I have not been able to get CALECIM customer service to advise on a shipping date, which they should have for an October 19th delivery. I have been communicating with them since October 4th and the only time I received any meaningful information was after I posted a public review. Dealing with their customer service personnel has been tedious. Getting a straight forward and transparent response is nearly impossible. Every private response is useless and vague. This has been an extremely disappointing experience and I will never order from CALECIM again.
CALECIM® Professional 回复2025-10-08
Dear Danita,
Thank you for taking the time to share your feedback. We sincerely apologize for the delay with your recent order. Due to an unexpected surge in demand, our Eye Contouring Cream temporarily went out of stock, which has caused a delay in processing your order.
We completely understand your frustration, especially as you’ve always received prompt service from us in the past. Please rest assured that your order will be delivered by 19th October.
We truly appreciate your patience and continued trust in CALECIM® as we work to get your products to you as soon as possible.
Warm regards,
The CALECIM® Professional Team
Unfortunately, this didn't work and I lost some hairs from the target area. I now only have the option to go for hair transplant. Very disappointed as I was expecting this to work :(
I did reach out to the customer service team but haven't got a proper response. They just mentioned that you might be manipulating the hair area with activator. I can't understand what it means.
Now, I have a follow up response asking to purchase another set. Not sure who would be recommending this if they understand that it didn't work the first time.
CALECIM® Professional 回复2025-09-08
Dear Jitendra,
We’re truly sorry to hear about your experience with the CALECIM® Professional Advanced Hair System and the disappointment you’ve felt. Everyone’s hair journey is unique, and results can vary depending on scalp condition, hair cycle, and individual response to treatment. In most cases, visible results are usually seen within the 6–12 week mark, which is why we do not recommend stopping treatment as early as the 6th week. We regret that this may have influenced your outcome.
Our customer support team would be happy to review your treatment experience in detail and explore possible ways we may be able to support you further. Please don’t hesitate to reach out to us directly at [email protected].
We genuinely value your feedback, as it helps us continue to improve both our products and the support we provide.
Warm regards,
Customer Care Team
CALECIM® Professional
I love Calecims products but I think they are extremely overpriced, especially for the amount of products that you get. It does not last long at all for a tiny little bottle of product that cost like $100.
Buyer Beware!! SCAM
So, where do I start…
I made a purchase beginning of July with this so called “business”
The representative I had Joanne, has provided the WORST service I ever received.
This product they sent out never got to me. So I called and Joanne never answers the phone (probably because she is the only 1 there) So I emailed her advising I should have received my package within the first week of ordering it. The product of course, never got to me. Then I had to ask to have it re-shipped. Do you think that ever got to me either? Nope. So again I emailed over and over saying I wanted a refund a few times, which was totally ignored by Joanne. After almost 2 months I received my order but only half of it. Joanne didn’t even give an option for a refund and said that they order is out of stock and will resend. I told her “NO WAY” Then when I tried to use their undereye contour cream, it looked like cottage cheese and smelled bad. I immediately emailed Joanne and she advised that there cream batched were fine and did not offer me a refund. I advised I will proceed with my lawyer, which is worth every penny because this company is NOT a company. There is Joanne and some other person. There is not laboratory where the products are made. They probably throw garbage product together most likely in their bathrooms or kitchens at home. This is a total scam. Don’t give them your money unless you want a long and disgusting process with these frauds.
I am a beauty influencer on YouTube, Facebook and Instagram and I have already made it clear to everyone not to use this fake company. If I can help anyone not having to deal with such unprofessional and unethical dealings with these frauds, I am happy to do so.
It's interesting that there is never a comment back from Joanne when I called them out on being fake and scamming. Joanne is also the only “service representative” So that should say a lot. They create their site so it looks legit, but it is not. There are a lot of scams out there and this person, Joanne falls into that category. The products I ordered were over $500 Joanne, tried her hardest not to help me. All she kept saying in her emails is “sorry” “Sorry” does not cut it for me. She knew exactly what she is doing and I guarantee she’s been doing this for a while and taking advantage of innocent individuals.
Joanne is extremely deceiving, , cunning , a fraudster and stealer .
Please everyone, do not let this woman take advantage of you!!!!!
CALECIM® Professional 回复2025-08-25
Hi Marcy,
We understand that customers want to avoid fraudulent companies, and we share that same commitment by working to reduce fraudulent practices against legitimate businesses. Sometimes this can be difficult to distinguish, but we want to clarify the facts of this case.
Our records show that we reshipped your order twice after the initial delay, and when you later informed us that one item had not arrived, we processed a refund for that product.
Regarding product quality, you shared images of the Eye Contour Cream with our team, and our laboratory confirmed that both the consistency and scent you noted are within the normal range for this formulation. The product’s distinctive texture and smell are due to its active ingredients, and do not indicate spoilage or defect.
CALECIM® Professional is a legitimate company, and all our products are manufactured in licensed laboratories under strict quality and safety standards. Our priority is to deliver safe, effective products and professional service to every customer.
Despite spending $1000s subscribing to 3 different products, I am unable to use my accumulated loyalty points on rewards as I need to make additional purchases to use them. Sounds like a scam.
CALECIM® Professional 回复2025-08-22
Hi Nicola,
Thank you for sharing your feedback. Please be assured that our rewards programs are designed to add value for our customers. In addition to loyalty points, your subscription also comes with automatic rewards — including credits, complimentary skincare minis, and even full-size products at different cycle milestones.
We truly appreciate your continued support and are confident you’ll be able to enjoy these benefits with every subscription cycle. Our customer care team is also available to guide you through all the rewards you’re entitled to.
Update: Great products but experience marred by shipping glitch (Canada)
ORIGINAL: I live in Canada and loved the products the first time I bought them so reordered a couple (total price $621). But when the package arrived via DHL, there was an additional charge of $123 COD.
So, I emailed Calecim customer service (there is no way of speaking to an actual person) and they replied several days later. They confirmed that yes, I could “return to sender” with the box unopened and that I’d get my refund as soon as it arrived back at their warehouse.
The package is tracked by Canada Post as being returned to and received by DHL on July 4, but they claim it has not arrived at their depot in Kansas City six weeks later. So they won’t refund my money, nor will they replace the products (I said I’d rather pay the $123 COD fee than lose $621).
Not sure what to do, so I’m writing a review.
Suffice to say, customer satisfaction does not seem to be a priority for them. And the snail-pace response time, because of the email system, is ridiculous.
UPDATE (August 22, 2025): After I posted this review, Calecim contacted me and refunded my money in full. I do appreciate that the issue was ultimately resolved (thank you!) but it only happened once I went public here, which isn’t so reassuring.
The products themselves are top-notch, but customer service needs to be faster and more proactive.
CALECIM® Professional 回复2025-08-19
Hello Alison,
Thank you for your review and for being a returning customer of CALECIM® Professional. We’d like to clarify that duties and taxes are already included in the invoice at checkout, so no additional payment should have been requested from you upon delivery. We understand how frustrating this must have been and sincerely apologize for the inconvenience caused.
While tracking shows the package was handed back to DHL, it has not yet reached our returns depot in Kansas City. Normally, we can only process a refund once the item is received at our warehouse. However, our team will reach out to you directly to offer a resolution to this issue so that you are not left waiting indefinitely. Please also note that our customer care team is committed to replying to all inquiries within 48 hours to ensure timely support.
We appreciate your patience and understanding, and we remain committed to ensuring this is resolved to your satisfaction.
— CALECIM® Professional Customer Care
I’ve been using it for about 30 days, 2-3x’s per week, haven’t really noticed too much change, maybe a bit brighter complexion, but subtle. It’s pretty pricey, for minimal results, so not sure if I will reorder..but maybe I’ll give it another 30 days to give it longer period to see more change, hopefully!
I have been using regularly and have seen no improvement.
CALECIM® Professional 回复2025-08-12
Hi Joyce,
Thank you for sharing your experience with the CALECIM®️ Professional Eye Contour Lifting Cream. We’re sorry to hear that you haven’t noticed the results you were hoping for so far. The delicate eye area can take some time to respond, and results may vary depending on individual skin needs.
If you’d like, our customer care team can review your routine and provide tailored tips to help you get the most from your Eye Contour Lifting Cream. Please reach out to us at [email protected] so we can assist you further.
Your feedback is important to us, and we’re committed to helping you achieve the best possible outcome.
Kind regards,
CALECIM®️ Professional Team
I have received serum for skin which come in pink color instead of advanced hair system which come in orange color.
I asked them if it has the same ingredients and they said no.
And they refused to return and replaced it.
CALECIM® Professional 回复2025-07-31
Dear Hussein,
Thank you for your feedback. We understand your concern regarding the colour difference.
Our lab team has reviewed the images you provided and confirmed that the product you received is correct. Please note that the colour of our Advanced Hair System may vary from batch to batch. Since it is organically derived, slight differences in the cord lining extract and protein mix can result in variations ranging from orange to different shades of pink.
Thank you for your understanding.
Warm regards,
The CALECIM®️ Team
All good except the delivery is troublesome
The courier is not user friendly as they needed me to send them email in order to allow the item to be put at the concierge desk
No change can been seen.
The product smells bad, like it’s slightly off. Very expensive for smelly stuff that doesn’t do anything. The smell leads you to wonder from what it’s made from.
CALECIM® Professional 回复2025-07-08
Hi Jacqueline,
Thank you for your feedback. We’re sorry to hear that you haven’t seen the results you were hoping for and that the scent was not to your liking.
Please note that CALECIM® Professional is unfragranced and formulated using ethically derived cord lining stem cell proteins. As a result, the product has a natural scent that reflects its active ingredients — no artificial fragrances are added in order to preserve the integrity of the formula.
It is also important to note that CALECIM® was originally developed for post-procedure skin recovery, and while many users do report visible improvements over time, results can vary depending on individual skin conditions and usage.
We truly appreciate you giving CALECIM® a try, and your feedback will be shared with our team.
Warm regards,
The CALECIM® Team
Product did nothing for me and it is difficult to cancel mandatory subscription
CALECIM® Professional 回复2025-07-08
Hi Craig,
Thank you for taking the time to share your experience. We’re sorry to hear that you did not see the desired results with CALECIM® Professional, and we understand how that can be disappointing.
Please rest assured that your subscription has already been successfully cancelled, and no further charges will apply. We’re sorry if the process felt unclear, and we appreciate your feedback as we continuously work to improve both our products and customer experience.
Thank you again for giving CALECIM® Professional a try. If there’s anything else we can help with, feel free to reach out.
Warm regards,
The CALECIM® Team
I like the eye cream, but I had a reaction with the serum.
CALECIM® Professional 回复2025-07-09
Dear Madonna
Thank you for taking the time to share your feedback.
We’re so glad to hear you’re enjoying the Eye Contour Lifting Cream! However, we’re truly sorry to learn that you experienced a reaction with the serum. Your comfort and safety are very important to us.
Please don’t hesitate to reach out to our team at [email protected] so we can better understand what happened and offer further assistance. We would also love to help you find a product that better suits your skin needs.
Warm regards,
The CALECIM® Team
I have been using this serum for a number of months and spent a lot of money with this company.
My last delivery, on subscription, was left in the boiling hot sun for hours. The serum was hot to touch and had lightened in colour.
Do you think the company will accept it as a return and replace it? Absolutely not.
Dreadful customer service who have said there is nothing wrong with it, although it is stated that the serum must not get hot,
So I am left with an expensive serum I have paid for which has gone off and a company who refuses to take any responsibility,
I’m not sure the legalities of not being allowed to return a damaged/ faulty item? Something to look in to I think….
Needless to say, subscription is cancelled. Completely unethical
CALECIM® Professional 回复2025-07-04
Dear Nina,
Thank you for your feedback. We’re sorry to hear of your concerns regarding your recent delivery.
CALECIM® Professional was developed in a hot climate and is routinely exported to countries with high temperatures. Every cautionary measure has been taken during formulation and packaging to ensure the serum remains effective and safe to use, even under warm transit conditions.
While the product is stable at elevated temperatures, it should not be exposed to direct sunlight for extended periods if it is no longer in its protective packaging. In rare cases, extreme heat exposure may affect the serum, typically signalled by noticeable changes in colour or scent.
As part of our standard assessment process, we requested a colour check. This is the same method used by our clinical partners and scientific team to monitor the condition of the active stem cell proteins. It is a highly accurate and reliable way to assess the product’s viability. Based on the information provided, there was no indication that the serum had been compromised.
We regret that this experience has caused frustration and appreciate you bringing it to our attention. Your feedback is valuable and will help us continue to improve both our product experience and customer support.
Kind regards,
CALECIM® Professional
This is my second vial of PTT. At $100 a vial, it is extraordinarily expensive, and therefore, my expectations are higher. This is genuinely a thimble full with a dropper. I see no difference in my skin. I use high-quality skin care, and if there was noticeable improvement, I would continue the investment. This is my last purchase. I cannot speak about the quality of the other skin care items. The cost is the reason-
CALECIM® Professional 回复2025-07-03
Dear Pamela,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the PTT-6® did not meet your expectations.
Our formulas are designed to support skin renewal over time, and while many users do report visible improvements, we also understand that individual results can vary depending on skin type, concerns, and overall routine. We genuinely appreciate your feedback and regret that this product wasn’t the right fit for you.
If you’d be open to it, we’d love the opportunity to learn more about your experience and recommend options that may align better with your needs. Please feel free to reach out to our customer care team at [email protected].
Thank you again for giving us a try.
Warm regards,
CALECIM® Professional
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