Thank God I bought this for Groupon. I couldn't even imagine how disappointed I would've been if I'd paid full price for this junk. I bought a Groupon for $5 good toward a $40 box of candy. I buy it and get to the site's checkout only to find the S&H ALONE was 1/3 of that price. Over $10 for them to get, what turned out to be barely any candy to my home. Then, when I get the box, it's huge so I'm all excited thinking it's gonna be packed with a lot of different choices. Nope. Just 6 tiny containers (for which you're paying every last cent toward the S&H) and they're filled with nothing but "old people" candy. Taffy, hard candies, malt balls.... SERIOUSLY? I wouldn't pay $5 for that in large quantities WITHOUT S&H, let ALONE to wait for it for 2 weeks. Gave all but the nonpareils to my friend's daughters. Oh yeah, nonpareils, too... Wow. DON'T waste your money on this junk. No wonder it was in Groupon. Nothing worthwhile is ever on there. *deletes app*
Don’t do this subscription! I thought it was a cool idea so I decided to try a box, especially since the first one was discounted. Then I saw a bunch of pretty bad reviews that made me weary about having signed up for a subscription. I went to my account to cancel and saw that you have to email or call to cancel, a little strange but okay. Tried to call 20 times today and every time it rings once and then says “sorry, no one is available to take your call at this moment” and disconnects. By now I am feeling really awful about trusting this company. I sent an email yesterday so here’s hoping they get back to me before I have to call my bank and cancel my card.
CANDY CLUB 回复2020-04-20
你好 Julia，
很抱歉听到这个消息！所有取消请求都会立即处理。我们已核实你的账户已于 2-3-2020 取消。对于造成的困惑/不便，我们深表歉意。
祝好，
Candy Club
This company is unbelievable! Such a scam! DO NOT be fooled by them! They’ve had the nerve to charge my account and I haven’t even record an ordered confirmation or proof of any purchase/details of my order! You are forced to subscribe to a monthly membership in order to use the Groupon-(which conveniently cannot be traded in or refunded) and then you pay $9.99 shipping for standard shipping-on candy?! In addition to all of that, there phone # listed on their website doesn’t work-“not reachable”! I wouldn’t recommend this program/product/service/scam-joke to anyone! Stay away!!
CANDY CLUB 回复2020-01-10
你好 Alora，
对于您在尝试兑换Groupon优惠券时遇到的任何困惑，我们深表歉意。我们一直在寻找改进网站和产品的方法，以确保我们的客户满意，清楚他们注册的内容以及能期待什么。我们已将您的所有关切转达。
如果您有任何其他问题或疑虑，请随时通过电话、电子邮件或聊天联系我们的客户服务团队。我们在周一至周五太平洋时间上午8:30至下午5:00提供服务。
[email protected]
855-534-4343
保持甜蜜，
Candy Club
我订阅 candy club 已经一年多了一点，我很喜欢它。是的，有时候确实会收到一些重复的糖果，但大多数糖果都很好吃，特别是如果你喜欢酸味糖果的话。我给两个人买过 candy club 作为礼物，他们都很喜欢。现在你也可以在网站上单独购买各种糖果了。
我打过一次客服电话，虽然等待时间有点长，12分钟，但他们非常热心友好。对我来说，这比去店里买糖果好多了。你在店里可买不到这么高质量的糖果。
CANDY CLUB 回复2020-01-07
你好 Tim，
感谢您的反馈！我们很高兴知道您总体上喜欢这项服务。作为一家高端糖果服务，我们的目标之一是超越客户的期望。非常感谢您的忠诚。我们期待您的下一个盒子，并希望您继续享受这项服务。
保持甜蜜，
Candy Club
I am frustrated. I received a box and I didn't want that crap. The only thing that was nice was the fruit slices. My dad likes them. I tried calling, the response is "No one is available." Then I am disconnected.
I never recieved an email saying to places an email order. I am told that I can go to the web site and I have a better selection. That was bunk. I don't always want chewy and sour candy. I want to be able to choose. Oh yes I called during business hours
CANDY CLUB 回复2019-12-24
你好 Bernice，
听到这个消息我们非常抱歉！我们非常乐意进一步调查并提供帮助，但是，我们没有看到订单号/全名，我们无法在此下搜索您的会员信息。请告诉我们最佳联系时间和电话号码/电子邮件。我们的正常营业时间为周一至周五，太平洋标准时间上午8:30至下午5:00。
保持甜蜜，
Candy Club
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