Very misleading advertisement!! It can get confusing between their two apps and I believe they intend it to be this way!!I signed up several days ago and paid a fee and every time I try and look for a caregiver it lets me look and when I try and contact them it goes to choose a plan when I have already paid!! And don't think you will get a live person to help you it is all automated! The phone number they give for customer service when you try and call it, it says this phone number is not monitored!!! This company in my opinion is very misleading and not trust worthy!! If I can't get it resolved by the end of the week I am calling the FTC Federal Trade Commission!! You would think with the law suits they have had and the money they had to pay back to consumers they would have learned their lesson!!!
Care.com 回复2026-08-06
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-027286 when you contact us. Thank you!
Care.com has become a total scam. I’ve had an account with them for years and all of a sudden they cut off access to my account and messages. I can see I received a msg from a family but the site won’t let me read it, which has cost me potential jobs. Out of nowhere, they are saying my birthday and name don’t match my license so they won’t verify my identity. I haven’t done anything to change that info on my account. The only discrepancy is that my license includes my middle name. When I’ve reached out to customer support, it’s taken at least a wk to get a response each time, so this has now been going on for over 2.5 wks during a critical time of needing to find work. The only option they gave me was to close my account and create a new one, which would erase my reviews from families and make care.com charge me again. The company has gone down hill in the last several years and had multiple lawsuits against them (which I can see why). I’ll now use another platform to find families to work with in the future.
Care.com 回复2026-08-06
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-027285-when you contact us. Thank you!
I’ve been with care.com for more than 10 years, I’ve met amazing families through them.
I started my first job through care .com with an amazing family, it lasted for more than 4 years.
I trust care.com.,Their posts and the families on their site.
Their customer service are amazing, they listen and they make sure that you’ve been helped, and they work fast on solving any problem if there is any!!
We found Annie from care.com, she has been a blessing for my mom, caring, always on time, and will go the extra mile with her caregiving. Contact her if you're looking for a wonderful lady to help with your elder. Darnell
Care.com 回复2026-08-05
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Very happy with the quality and quantity of applicants we found through Care.com. We hired several to fill different shifts. Only criticism is that the app is hard to navigate and doesn’t have enough options to track our progress with hiring.
Care.com 回复2026-08-06
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us at [email protected]. Please include Reference Number REV-027282 when you email.
I was able to find honest care for my mom with dementia.
Could use more instructions on what to expect.when posting a position and how to navigate on phone app
Care.com 回复2026-08-06
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us at [email protected]. Please include Reference Number REV-027281 when you email.
Terrible business practices. False advertising. Easy to accidentally sign up for a year with the cost hidden. "Cancel Anytime" statement is false. Dispute is impossible. Canceled within minutes of signup due to their misleading advertisement, got stuck with $155 bill for ZERO services rendered. Check out all the lawsuits related to their poor business practices. Just a low integrity company.
Care.com 回复2026-08-06
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-027284 when you contact us. Thank you!
Thank you for your feedback, and we sincerely apologize for your frustration. We'd like to invite you to reach out to us at [email protected] so we can address your concerns with you. Please include Reference Number REV-027276 when you contact us. Thank you!
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-027272 when you contact us. Thank you!
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-02269 when you contact us. Thank you!