Great products
Great products, great quality, great price. Would definitely recommend.
关于 Huawei Technologies
数据更新- 网站
- consumer.huawei.com
- 分类
- 电子与科技
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 7 条评价
- 差评回复率
- 0%（0/48 条）
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商家自述
Huawei Technologies Co., Ltd.
Huawei Technologies靠谱吗？
Huawei Technologies（consumer.huawei.com）在 OK.one 的综合评分为 1.7 分（满分 5 分），基于本站收录的 60 条用户评价，属于电子与科技分类，口碑较差。77% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 7 条。数据最后更新于 2026-10-24。
用户怎么说
Huawei P30 Pro.
Huawei P30 Pro. Useless customer support, ignored my emails after initial contact. Denied liability for enforced update wiping all my data, thereby forcing me to purchase hardware and software to retrieve data. Extra charges for back-up data storage. Will never buy a Huawei again!
I sent my Huawei P30 mobile phone for…
I sent my Huawei P30 mobile phone for repair on the 7th May and its been nearly 2 weeks since I had sent it off, and I am still waiting for it to be repaired. They haven't got the part, which apparently comes from abroad and are blaming brexit for the delay in the delivery, which doesn't make any sense. I have been without a device now for 12 days and encounting and Huawei won't do anything to help me. I have to chase them everyday for an update and never get updated. Shockingly bad service
Huawei P40
Huawei P40: the worst mobile phone I ever had. I was very happy with my Huawei phones until I decided to upgrade to the Huawei P40. Except from a great camera, the phone is useless to me as it does not support Google play which means I cannot access 99% of my applications such as my bank app to see my balance or my games to play or my online newspaper. You can see Google maps and get directions but you cannot save your favorite locations because that is also not supported. They have their own Huawei app gallery where you can get Tik Tok, if you are into that, but for most other important apps you can ask to be notified when - if ever - they will be available. In short I now carry 2 phones with me: my old phone so that I can access my apps, use the internet etc and my Huawei P40 which I use only to make calls and take pictures. Hopefully I will soon buy a new phone but my motto from now on will be "Huawei Never Again".
Disrespectful to customers
My phone developed a fault. I contacted Huawei support about the issue 3 days before the warranty period ended. The service engineer arranged for the phone to be collected and delivered to their service centre. The phone was returned to me with no repair. On calling the support line again, I was told that because the phone arrived at the service centre after the warranty expired then it was not covered. Why did the service agent arrange collection on a service that could not possibly get the phone to them in time? Why does this even matter? The fault was reported and logged with Huawei before the warranty expired. I have complained by phone and email and have been fobbed off both times. I still plan to take this further, but everyone should be aware of this appalling and disrespectful service. Huawei has no intention to do their due diligence and support their customers.
Worst customer service ever
Worst customer service ever Worst customer service ever! I would rated them 0 if I could. Never buy Huawei again! Huawei p30 pro is great with better camera and battery than all the phones I have ever used. I bought it a year ago from optus with postpaid plan. I was very happy with the phone until the front screen was accidentally damaged. Huawei customers service quoted me $309 for replacing the screen. I was asked to transfer the money prior to the job to be done. I was also told I need to pay more if they found there are other damage. That means if I don't agree on any quote after the screen replacement the $309 would be wasted. By mistake, I transferred $308 to their account. I was requested to pay another dollar, yes, $1. Otherwise, they won't do anything. How ridiculous it is During corona virus pandemic, optus has waived 3 months fees for me with their compassion. With Huawei, you can't get away with one dollar short. I have always wanted to support Huawei. I bought Huawei phones for all my family. I recommend Huawei phone to my friends. However, not a fan anymore. I will never buy Huawei again just because the terrible and inhumane customer service staff.
Huawei Nova 7i
I can say that this is one of my best gadget investment, so far. The main advantage you get from the nova 7i is performance, and I'm not just talking about the soc, the software is smooth and well optimised too, something that became a rarity at this price. The battery charges at a lightning speed, it takes me only 10 to15 minutes to fully charge my phone. Also, THEIR QUAD-REAR CAMERA IS TO DIE FOR! It also an AI camera that automatically adjusts camera settings based on the subject. Clean interface and very pleasing to the eyes, really. I just love every minute using this unit ❤️
Faulty phone and shocking Customer…
Faulty phone and shocking Customer Service. My experience of Huawei has been an unmitigated disaster. I originally had a Huawei Mate 9 and on the whole the phone was fine. I decided to stay with the company despite it's recent issues with Google Apps etc. I purchased a Mate 20 instead of the Mate 20 Pro because it seemed to offer better value and a larger display. That was certainly the worst decision I have ever made. The phone was beset by problems from the beginning. The display and touch screen freeze/crash constantly and the phone has to be re-booted several times a day. The sound quality is atrocious. Listening to media/music or even trying to listen to a call is awful. The Network and Wi-Fi signals drop non-stop and at times there is no service available at all. Trying to draft a Text message is an ordeal on its own. The phone creates new words by itself. It also duplicates blocks of text and despite altering and adapting the settings nothing seems to work. I contacted the fabled and much lamented Customer Service and found to my horror they have certainly earned their reputation. Initially they requested I reset the phone and when that did not work they asked for a full restore etc. None of these worked obviously. Then they requested I return the phone to their Repair Centre. Now, I was supposed to do this at my own cost and without guarantee of any form of compensation if the phone was lost in transit. I sent an email to their Management Team and received a rather terse response from the UK Customer Service Manager. The gentleman was quite rude and claimed to handle their legal matters. He tried to intimidate me into not pursuing the case through the Courts by telling me as I did not send the phone to their Repair centre the Court would find in their favour. When challenged and informed they wanted a phone returned at my own expense and with no guarantee of any form of protection the great Huawei legal mind has failed to respond. I actually requested if he felt so confident to contest the claim we could meet in Court but with no great surprise he has failed to respond again. This is an awful Company selling products from my experience which are not fit for purpose and their Customer Service and indeed their UK Manager lacks professionalism and empathy. From my perspective I would not encourage anybody to purchase a Huawei Device as the quality has deteriorated dramatically. Initially the products may have been cheaper and represented value but now, they are expensive junk. As soon as something goes wrong your on your own. The Tech Support have little or no training and seem to disillusioned and who can blame them. If the attitude of the company towards their personnel is the same as towards their customers then this is only going to end one way. Huawei will go the same way as previous operators who enjoyed success for a brief period and then disappeared completely. Only with Huawei the Good Will that was associated with those companies will be sadly lacking with their demise.
I would leave 0 stars but there is no…
I would leave 0 stars but there is no… I would leave 0 stars but there is no option. In order to get my phone repaired and retain the warranty it has to be with a company who insist that in order to get this done I agree to the fact that my phone may come back to me in a worse condition than it went out. I can't agree to part of a disclaimer, only the whole thing which means they can do whatever they want, cause whatever damage they want and that I have absolutely no recourse. Having spoken with Huawei themselves they have ignored me, hung up on me, kept me holding for hours, made promised call backs, called me a ***** and more. There customer service is an absolute joke, the people working there are rude and insulting, anyone using this company is putting there sanity at risk. PLEASE DO NOT BUY ANYTHING FROM THIS COMPANY. Many have problems with the customer service and there is a clear reason why, they don't offer any. Ridiculous customer service from a ridiculous company. STAY WELL CLEAR.
No Reply to phone calls
No Reply to phone calls, emails, facebook, even a hard copy old fashioned letter. Not even an acknowledgement!! Poor! 13th December 2019 Dear Sirs, All too often customers only bother to write when they have a complaint. This unfortunately is no exception. I have been a Hauwei Mobile phone user for good few years (and more recently purchased 3 tablets) In February 2019 I purchased on a contract a P Smart 2019. While the days of the week have a ‘Y’ in them I will not purchase an i-phone! Despite my phone having a protective cover and toughened glass screen cover I managed to drop this phone. It must be said it fell from quite a distance and landed on its back. When I looked at the phone, I had rather hoped the damage to the screen was just the additional glass cover and not the actual screen. This was not the case. When these things happen, you have to just pay up and look big. I purchased a brand-new sim free replacement from John Lewis. I ordered a new cover and glass, waited till these arrived and fitted to the new phone. In all my years of mobile phone use I have never had a screen even as much as crack, let alone smash. With in a few days the new protected P Smart 2019 came out my pocket while I got up from a chair and dropped less than 30 cm to the floor and again, landed flat on its back. Not on its side, or edge, or corner. Again, the screen had cracked significantly. Obviously miffed by this I emailed you. The email was not to ask for a new phone or even to repair it. Simply, to inform you that I felt the quality was not there and is t right these phones are so weak. Extra protection had been added and still so much damage. I emailed you twice, and no reply. As I had no reply in what I considered a reasonable time I contacted you by phone (not from my broken one) and explained the situation that this I felt was not acceptable and having dropped various mobile phones in the past 20 odd years never broken a single one. I explained that I have purchased two, now three Hauwei tablets instead of the usual Samsung and what this the correct decision following the weakness of the phones. Not once did I ever suggest something for nothing. The operative on the phone was very helpful and apologised for the non-response from my emails, and assured me he would look into this and get back to me. The following day I received and email. It is the worst presented, the worst grammar, the worst attitude I have ever come across. I can only assume you have got some one from the local comprehensive school to compose and send it while they are doing work experience with you. I have copied and pasted this exactly as I received it. “Good afternoon Mr. Gary Garton. I have read through you complaint today and definately feel for you in regards to a smashed screen. I appreciate that some phones are stronger than others becuase of their design. Unfortunately our policy states that any self inflicted damage is void of warranty. I have fed this back up the correct channels as feedback which Huawei takes very seriously. I understand that this is probably not the outcome you wanted. But its set in stone that a smahsed screen must be paid for. Kind regards,” I am far from impressed by that! It is unacceptable you allow someone to send this reply to anybody, let alone someone who is in need of some love from a company who he has purchased 2 mobile phones, 3 tablets and 2 recommendations to friends to have a Hauwei product over and able an i-phone. This reply in my mind is offensive beyond the pale. I have not only been insulted by the poor spelling and the whole email. Anyone who reads that would assume I was demanding a new phone; HOW VERY DARE YOU ALLOW THAT TO HAPPEN. Your response above is clearly not acceptable, there was no offer to inspect the phone to confirm the very low impact damage was due to manufacturing defect, stress fractures or any sort. There was no care or warmth towards my loyalty towards the company. Instead, I was branded a scrounge! In light of this reply from a ‘Customer Care Employee’ I do want a resolve to my initial complaint and feel that I am now not being unreasonable in a replacement phone. Perhaps who ever wrote that email should be the one to pay for it and have some lessons in how to deal with paying customers. I am sorry to land this on your doorstep however; I am sure you and understand my anger at the company response. Had this been sent to one of your close family members I am doubtless sure you would feel the same. Once you have investigated this complaint I look forward to your reply.
Nice product I love it
Started using P30 (pearl white) a week ago. A very fast phone with excellent photo capabilities!
Great phone but terrible support
I have been using a Mate 20 Pro since May 2019 and although it is a great phone I have still not received any software updates, including any security patches ( as of 26 Oct 2019). I have contacted Huawei support numerous times about this but have have yet to receive a single reply. My conclusion: Great phone, shame about the support.
Scam Scam company Worst customer…
Scam Scam company Worst customer services in UK ,Close to fraudulent experience with their only recommended service centre so in summary case has now been passed to regulator to investigate so hard to recommend a firm who don't want anything to do with you once their is a problem that's fine with an item for under £100 not so good with an item of £1000 honestly I would happily have given 0 star but had to give them 1 star to write this review anybody needs anything repairing through SBE Ltd watch the phone charges as my phone still not repaired and my phone bill to accept a quote is stood at £37.20 if I need to make any other phone calls this will obviously rise so In summary buy the products at your own risk as if they go wrong be prepared for months of frustration high blood pressure lies and no honour or morels
Great lifetime smartphone
Great lifetime smartphone. i have a huawei P9Lite since 2016 and its battery is still good. I had and LG before and after 1 year, it was dead.
Honor 10 Lite
Honor 10 Lite: I've recently bought this phone and it has been great. Excellent battery life, camera, selfie, screen, memory, etc. I love the finger print unlocking too. It's a great shame that the USA ban for Google and Android, will damage Huawei severely and I'll probably be throwing it away soon !!
Huawei mate 20 pro security risk high dont buy
and the feature of phone lock down with eyes open does not work if you cut out some paper and put it on your eyelids you can open the phone so you can open somebody's phone if they are sleeping just place the paper on their eyelids and put the phone in front of them and you're in their phone terrible security breach
Abysmal company
Abysmal company. Tried to contact them about a faulty phone that I bought recently that cost me hundreds of pounds. Twice it rang out and twice they picked up and immediately hung up the phone on me. If you're wise you won't spend a penny on Huawei.
Faulty premium phones
Faulty premium phones, replacement has the same issue! Waiting for another replacement and without a phone for '10 working days'. I am also waiting for my Huawei watch and charger which was promised if I pre-ordered the phone! Its been 50 days...!
Received brand new Huawei Mate 20 Pro
Received brand new Huawei Mate 20 Pro - has solid green line on display which I assume is part of the growing "green tint" faulty screen scandal affecting many users. Never trust them again.
I was a big fan of Motorola and Sony…
I was a big fan of Motorola and Sony Mobiles but when i purchased my first Huawei made phone it changed my mind and made me fan of it because the quality is very good and high quality feature in budget friendly Mobiles are provided by Huawei, i have only one dislike about this company is that they are not providing it's customers international warranty else no issue.
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